Part Data Office Leadership Team reporting into the Chief Data & Analytics Officer. Leading large programmes of work to deliver Cloud based Customer Data solutions including data migrations, Analytics, Data Science, Machine Learning & AI.

Senior leadership role reporting into the Customer Director, responsible for the MI & Data Analyst function. Managing the delivery of Customer focussed Operational and Governance Reporting and all Customer data & analytics activity for the Phoenix Group.

Selected for a Lead Analyst role for major off-shoring programme, designing system enhancements providing automated solutions to manual processes. Responsible 12 project staff on site in Glasgow - reporting directly to Project ManagerProduced functional specifications for system changesDesigned and implemented Business Process Maps defining revised processesDeveloped SQL scripts to implement supporting reference data for process & team structures as well as electronic business process checklistsEnabled over 500 business processes to be transferred from UK to IndiaConducted line management & quarterly appraisals for 6 members of the development team - work planning, absence and holidaysPlanned project tasks & resource requirementsSupported the whole project lifecycle from analysis through to acceptance test and implementationCoached and trained staff on 1-1 basis and delivered group trainingData Migration Analyst 2005 - 2007 Selected for a Lead Analyst role supporting data migration project to migrate over 50,000 Annuity Policies from a 3rd party administration system to SQL Server based system Produced detailed functional specificationEstimated & planned key project tasks - initial planning through to resourcingSupported data migration developers, testers and user acceptance testersChaired workshops with all project personnel up to programme manager level - led progress and review meetings

IT Analyst on Business Process Improvement programme. Deploying workflow solutions across all accounts and enabling offshoring.

Selected for a lead analyst role providing expertise in several workflow implementation projectsSuccessfully implemented award winning workflow and call centre technology in all areas of customer services supporting over 800 users, processing 1.5 million cases per year Designed and implemented procedures and systems to support the launch of the new Britannic Stakeholder Pension and With Profits Bond products Managed business workshops, delivering briefings and presentations to all levels of the business including internal IT staff and external IT suppliersProduced Detailed Functional Specifications and Process Maps obtaining sign off of business requirements from Team ManagersDesigned, tested, implemented and maintained 'Soft Data' checklists, work queues and processes on an Oracle database Supported System, Integration, Regression & User Acceptance Testing during the implementation of new systems and enhancements to existing systems Previous Roles Include

Selected for a full time user acceptance tester role in a major implementation of workflow systems to cover over 100 processes in the claims and collections areas

Successfully implemented hand held collection system to Financial Advisors and the supporting Branch and Head Office Systems throughout the UK - Responsible for business workshops, delivering briefings and presentations to Financial Advisors, Customer Service Staff and Managers

Responsible for balancing weekly accounts and providing support for over 20 Branch Offices. Supervised and trained up to 5 members of the team. Produced quarterly figures for Management Information