Michael Pappalardo Email & Phone Number

San Diego, Ca, Us

San Diego, California, United States

• Analyze cell phone tower contracts to determine which documents are needed to complete the site ownership change request. • Collaborate with multiple departments such as accounting and quality control to ensure the correct info is in place within Fuze and ERP system.

San Diego, California, United States

• Supervised end-to-end preparation of comprehensive monthly SEO reports, which enhanced client knowledge of their digital strategy performance• Streamlined data management through proficient use of NetSuite for uploading CSV files, invoice generation, and quick retrieval of essential customer information• Acted as project manager, coordinating the monthly submission process to gather social KPIs and ensure timely provision of requisite documents • Spearheaded in-house training initiatives via MS Teams, complemented by the development of detailed, step-by-step Word guides, fostering a shared understanding of task completion protocols among colleagues• Played a pivotal role in the execution of a significant client program (auto dealer monthly budget breakdown), incorporating monthly financial aggregates and critical details using Microsoft Excel to drive operational efficiency

Greater San Diego Area

• Orchestrated the B2B email calendar, leveraging advanced segmentation strategies to engage key high-impact contacts such as prospective management-level leads in California who have opted for marketing communications• Executed A/B testing protocols in Pardot to decipher optimal engagement strategies, leading to higher open rates through refined subject lines and increased click-throughs via more engaging imagery• Constructed 100+ comprehensive campaigns in Salesforce for robust lead tracking, capturing valuable data from company events and webinars• Enhanced sales team efficiency through in-depth research and strategic intelligence communication on potential clients, aiding in a deeper comprehension of target organizations' needs and preferences• Streamlined international communications with EMEA and APAC teams, maintaining real-time updates on email content and lists alterations via tools like Gantt and Slack––ensuring alignment across different time zones and work cultures

Greater San Diego Area

• Improved the efficiency of the sales team by seeking out and communicating strategic information on prospective clients to gain a better understanding of the target organization's needs and desires. • Researched and added in companies within Salesforce that were relevant for sales team to reach out to. • Set up and managed the digital leaderboards for the sales team through a platform called Hoopla.

Greater San Diego Area

• Devised compelling newsletters for 1K+ recipients, driving customer engagement, and generating data-driven insights for performance optimization• Managed web presence of 3 company resorts, driving user engagement and experience through strategic website and microsite modifications• Directed the development of the comprehensive Rancho Bernardo Inn historical page, crafting engaging narratives and incorporating archival imagery to amplify brand identity

Carlsbad

• Handled a variety of client requests –-updating schedules, statistics, photo galleries, and more–-for college athletic departments via email and telecommunications• Fostered cross-functional relationships with various departments, such as eCommerce, through effective email correspondence, interpersonal engagements, and utilization of project management tools like JIRA• Leveraged technical expertise in HTML coding to refine and optimize web content––enhancing user experience and driving digital engagement• Gained expertise in multitasking and time management through navigating a fast-paced, customer-centric environment

Carlsbad, Ca

• Helped expedite food orders in a timely fashion and linked up with co-workers to ensure a positive dining experience.

Greater Los Angeles Area

• Extensively researched sporting events as well as the background and interests of guests.• Developed questions and talking points for the host, Robert Wuhl.• Booked former athletes who are pursuing unique endeavors outside the sports world for “Wuhl of Fame Wednesdays.”

Rosecrans Hall And Rains Hall

• Worked with fellow staff members to create a safe environment that allowed for residents to grow socially and academically.• Created residence hall programs that I oversaw from start-to-finish. • Supervised residents in adapting to college life.

Bachelor Of Arts - Ba, Communication Studies

• Nominated for an LMU Presidential Citation based on academic record and university leadership • Named to Dean’s List seven out of eight.

Paralegal Certificate