Michael Parker Email & Phone Number

New Braunfels, TX, US

San Antonio, Texas, United States

• Provide leadership and supervision to the service and support operations within theP&C Commercial and Personal Lines departments, ensuring the retention and development of quality employees. Responsibilities include.
• Develop strategies, action plans and budgets for department in alignment with organizational objectives.
• Regularly review current products, processes, services and procedures to create an environment emphasizing continual improvement.
• Foster knowledge sharing among employees to address issues surrounding workflow, markets, products, legislative issues and best practices.
• Act as liaison between other teams and departments/offices to promote strong communication and problem solving as situations arise.
• Participate in Executive Management meetings reporting directly to the COO.

Austin, Texas Metropolitan Area

• Onboarding and training new and existing Licensed Sales Advisors with over 15 national carriers in 40+ states.
• Successfully ramped over 200 Licensed Sales Advisors.
• Analyzed and collected data to track trainee satisfaction and educational trends using Tableau.
• Everquote acquired PolicyFuel in 2021 and I have been tasked with process implementation, sales and headcount growth at scale.
• Assessed and analyzed sales team performance to determine areas of weakness and areas of strength.
• Improved revenue generation of new hires 30% YoY by implementing new, improved onboarding process.

Austin, Texas Metropolitan Area

• Building up to Everquote acquiring PolicyFuel, I focused on expanding office locations and remote work opportunities across the US.
• Guided and promoted 8 new managers from within.
• Established NB WP worth over $50mil annually.
• Built and managed sales funnel using KPIs to forecast achievements and measure goals.
• Managed sales team of 80+ employees.
• PolicyFuel grew by 10x during this time and I was accountable for manager onboarding, hiring, sales growth and consistency, carrier relations and process implementation.

Austin, Texas Metropolitan Area

• Managed, trained and developed 30+ Licensed Sales Advisors between the Austin and San Antonio office locations.
• Collaborated with marketing department personnel to optimize strategic initiatives.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Planned and directed staff training and performance evaluations.
• Discussed sales strategies and promotional plans with CEO and COO weekly.
• Fortunate enough to grow our leadership team from within, I was able to promote advisors that reported to me into management positions.

Austin, Texas Metropolitan Area

• Outbound sales advisor focused on customer acquisition offering multi-line insurance products.

Austin, Texas

• Outbound sales advisor focused on customer acquisition offering multi-line insurance products.