Michael Passman Email & Phone Number

• Through servant leadership, managers were coached on how to create a motivated work environment where employees met and exceeded sales goals.
• Provided subject matter expertise to increase yield in a multitude of categories.
• Spearheaded collaboration across multiple departments to complete projects including roll out of several retail sites.
• Managed teams to leverage customer relationships, while delivering a positive company image and a worthwhile guest experience.
• Consistently led the Nation in all major operational metrics.
• Proficient in analyzing data and interpreting data to provide meaningful insights and actionable recommendations.

• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Developed strategies to maximize sales and profitability.
• Established customer service standards and monitored staff compliance.
• Recruited, trained and supervised new employees.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

• Recruited by Philosophy Telecom to lead their launch of three new Cricket retail locations.
• Led all key aspects of the new stores from city and site selection to city permitting, retail build out, complete staffing, and on-schedule grand opening launches.
• Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
• Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
• Monitored local market conditions to determine competitive trends and adjust strategies accordingly.
• Drove district growth through program quality, sales initiatives and customer service.

• Conducted daily store operations, including opening and closing procedures and cash handling.
• Monitored inventory levels and placed orders to restock shelves.
• Established customer service standards and monitored staff compliance.
• Organized promotional events to increase product awareness.
• Recruited, trained and supervised new employees.
• Created weekly work schedules for store personnel.

• Coached and trained new staff members, providing guidance on department policies and procedures.
• Ensured compliance with all safety regulations in the workplace.
• Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
• Collaborated with other departments to ensure smooth flow of operations across multiple teams.
• Handled shift overstock, restocking and inventory control.
• Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.

Associate Of Arts (Aa), General Studies

High School Diploma, General Studies, 12

Activities and Societies: Head Coach of a youth flag football team, played city basketball and football.