Michael Patterson Email & Phone Number

Huntsville, Alabama, United States

DCNSS analyst; responsible for secure deployment of Application Centric Infrastructure (ACI) adhering to best practicesWAN analyst; contributed to IOS upgrades for network devices and troubleshooting complex WAN infrastructure issuesManaged and configured network devices including routers, switches, load-balancers, and ACI fabric leaf/spine/APICsCollaborated with 3 rd party vendors to troubleshoot/resolve network issues promptly, restoring functionality during outagesImplemented network modifications utilizing Postman tools to build ACI automation utilizing APIC Rest APIsAnalyzed, installed, tested, and modified new and existing systems contributing to overall efficiency of IT operationsMaintained detailed documentation and change logs in Linux OS, ensuring accurate records for future reference/analysis

Huntsville, Alabama, United States

Engineering Technician III monitoring NASA’s enterprise network for performance, outages, and security incidentsProvide initial network incident triage determining severity, appropriate remedial actions, and initiate tickets for resolutionInterface with 3rd party service providers to ensure resolution during network outages or periods of reduced performanceApproval authority for corporate activities for scheduled maintenance, make operable repairs, and customer requestsManage LAN/WAN network infrastructure such as switches, routers, and firewalls across 15 NASA centersMaintain network security and comply with security policies and procedures to ensure data integrity and confidentialityImplement firewall polices in accordance with telecom services requests for VoIP call blocks on NASA infrastructureAssist in data collection and validation efforts ensuring information availability for tier-three support

Auburn, Alabama, United States

Programs and Services Specialist at Auburn University enhancing student veterans’ educational goals through targeted programsDemonstrated expertise leveraging Microsoft Office Suite to enhance productivity and communication across departmentsDeveloped SharePoint site design & user permission rights for ASVA program-wide providing continuity to future opsDirect and monitor teams to manage resources, plan and report information to national ASVA benefactorsManager to the Auburn Student Veterans Association (ASVA) overseeing long range plans and setting fund-raising goalsReviewed veteran scholarship applications & streamlined award recommendations to Office of University ScholarshipsIncreased annual veteran scholarship campaign, exceeded goal by 1,190% raising over $119K via nationwide donorsCo-chaired Auburn University’s first military/veteran alumni club raising scholarships for military-affiliated students

Auburn, Al, United States

School Certifying Official (SCO) at Auburn University supporting federal & state Veterans Administration educational benefits Analyzed VA policy and legislative updates, reported to director, CIO, BOD with recommended action plans and processes Developed & delivered student line-item expenses to university and VA officials utilizing SCO information systems Researched, planned, and oversaw new student orientations providing guidance of university, VA, and FERPA policies Fostered inter and intrapersonal relationships bridging organizations to create resources for statewide student veterans Determined resident tuition waiver eligibility using laws, policies, and regulations set forth by state & federal institutions

Auburn, Alabama Area

Veterans Resource Center Student Employee & Vice President of the ASVA (Auburn Student Veterans Assoc.) Supported veteran community with cross-campus collaborations highlighting student veterans at all athletic events Collaborated with campus departments to plan AU Military Appreciation game and flyover to support veteran community Created, planned, and organized alongside University of Alabama’s Campus Veterans Assoc. raising funds for 22 Per Day, Veteran Suicide Awareness, hosting Iron Bowl 151-mile march campus-campus; Currently in fourth-year iteration Compiled student documentation into working files for processing & securing personally identifiable information (PII) Served as Vice President to the ASVA; worked with university and national leadership to ensure successful transitions from service to higher education Strategically developed new programs to cement veteran integration in the local community and reach statewide donors Established Veteran Textbook Library, providing free textbook rental program for student veterans minimizing costs of attendance

Maxwell Afb, Al

• Inspected/sequenced cargo and ensured hazardous materials compatibility for in-flight safety. • Process/load/offload general & special cargo, including explosives and hazmat, from DoD aircraft• Supervised multiple subordinates/peers in operational regulation requirements and safety actions• Coordinated with multiple agencies ensuring missions met with appropriate equipment/personnel

Jacksonville, Arkansas

Mission Support Flight Supervisor 02/2015 - 04/2016• Key logistics planner: managed/executed deployment plans for large scale multi-national contingency based DoD operations• Unit Deployment Manager: responsible for training scheduling, equipment purchases, and travel requirements for deploying members• Managed $6.6M vehicle fleet, oversaw maintenance and training requirements per regulations• Evaluated logistics operations of coalition forces in one of DoD’s largest rotational exercisesAircraft Services Supervisor 12/2011 - 02/2015• Unit Weapon Safety Program Manager: managed training, safety, and joint logistical movement of SM-3’s for US Navy’s Ballistic Defense System valued at $240M• Night Vision Goggles Program Manager: oversaw training of operators/instructors on proper use, inspection, and safety requirements of assets• Hazardous Material Inspector: received/inspected hazmat/documentation for military airlift system acceptance• Utilized Global Air Transportation Execution System to accurately/efficiently maintain records and visibilityPassenger Services Agent 06//2008 - 11/2011• Insured Transportation Safety Administration protection measures met when processing passengers• Maintained $482K equipment account ensuring serviceability of all passenger screening and safety assets• Operated aircraft servicing equipment in conjunction with passenger movements

Crossville, Alabama

• Assisted with the development and testing of farm management practices helping regional livestock, poultry, row crop, and commercial vegetable farmers to operate more efficiently, sustainably, and profitably.• Collected data and implemented controls for experiments on crops and livestock.

Bachelor Of Science - Bs, Economics, Graduate

Activities and Societies: Auburn University Student Veterans Association (ASVA) 04/2016 – 05/2019 Vice-President 01/2018 - 05/2019 Oversaw.

Associate'S Degree, Logistics, Materials, And Supply Chain Management