Michael Peacock Email & Phone Number

Dallas-Fort Worth Metroplex

Freelance Digital Marketing SpecialistProvide tailored, cost-effective digital marketing solutions for small businesses, focusing on:Social Media Management: Content creation, scheduling, ad and engagement tracking.Graphic Design: Branding, promotional, and advertising materials.Video & Audio Production: Commercials, tutorials, and promotional content.Web Development & SEO: Website design, SEO strategies, e-commerce solutions.Streaming Support: Technical setup and management for live gaming/podcasts.Custom Computer Builds: Tailored solutions for gaming, streaming, and business needs.Skilled in maximizing online presence and growth within budget constraints.

United States

Multiple EventsCurrent: Anime Tyler - Tyler Texas - www.animetyler.comIkkcon - 2010-2017Anime Overload - 2010 - 2015Anime CTX - 2016A-Kon - 2006 -2024DeltaH More upon requestLed operations for multiple large-scale conventions, managing everything from pre-show planning to on-site execution.Negotiations: Handled contracts for venues, guests, vendors, and event services.HR Functions: Managed hiring, training, and termination of staff across departments.Training Development: Created training programs for teams including Registration, Guest Services, IT, Security, Medical, Troubleshooters, and Programming.Inventory Management: Supervised on-site and off-site inventory management.Event Planning: Recruited and trained staff, planned programming, and oversaw event merchandising.

Red Oak, Texas, United States

Part-Time Marketing CoordinatorDeveloped visual and multimedia content to support marketing initiatives:Graphic Design: Created flyers, brochures, posters, and digital graphics.Video Production: Concept development, filming, editing, and post-production.Promotional Development: Designed and implemented brand awareness strategies.Additional Skills:Social Media Marketing: Content creation, scheduling, and engagement tracking.Event Marketing: Coordinated promotion and material distribution for events.Program Coordination: Managed marketing programs, collaborated with teams, and tracked campaign performance.Creative and strategic approach to engaging target audiences.

Dallas/Fort Worth Area

Trade Show Event - ConventionAnnual Industry Convention, Dallas, TexasLed the execution and promotion of a major convention with 30,000+ attendees:Industry Relations: Managed global communications, contracts, and negotiations.Marketing Leadership: Developed strategies across digital, social, and traditional media.Staff Supervision: Oversaw a team of 1,000+ for efficient event operations.Attendee Management: Managed registration and inquiries for attendee satisfaction.Event Coordination: Planned guest appearances, panels, and workshops for seamless delivery.Collaboration: Coordinated with logistics, programming, and hospitality teams.Expert in event planning, budgeting, and resource allocation to drive event success.

Dallas, Texas, United States

Senior Escalation Team MemberSpecialized in preventing coverage cancellations and ensuring compliance:Data Management: Logged and verified data on cancellations, retention, payments, and account statuses.Investigative Procedures: Analyzed escalated cases to determine resolutions.Customer Support: Handled escalated calls, improving customer satisfaction and loyalty.Retention Strategies: Developed strategies to retain at-risk accounts.Regulatory Compliance: Ensured adherence to regulations and company policies.Skilled in data management, customer support, and compliance in high-pressure situations.

Dallas-Fort Worth Metroplex

Marketing Manager and Site Operations ManagerLed teams in marketing and operations, enhancing efficiency and productivity:Marketing Manager:Team Leadership: Built and trained a full-time marketing team.Graphics & Video: Oversaw content production aligned with strategies.Website Support: Managed technical updates for a strong online presence.Event & Tradeshow Management: Handled event signage and marketing kits.Promotional Partnerships: Negotiated partnerships to expand reach.Site Operations Manager:Hiring & SOP Development: Led hiring and created standard procedures.HR Management: Managed hiring, terminations, and policy compliance.Inventory Management: Developed efficient inventory control processes.IT Development: Oversaw custom builds, software installation, and IT training.Adapted to challenges during COVID-19, maintaining operational efficiency. Skilled in both marketing and operations management.

Dallas/Fort Worth Area

Operations ManagerLed operations across five global sites, managing 6,000+ employees:Workforce & Real-Time Analysis: Supervised WFM and RTA teams, overseeing 400+ Team Managers for seamless global operations.Reporting & Payroll: Managed performance reporting and payroll using ADP for accurate processing.Client & Operational Management: Developed team schedules, managed call/text volumes, and created SOPs for consistent operations.Recruitment & Compliance: Led recruitment and ensured regulatory and operational compliance.Achievement: Successfully led a company-wide rollout program, demonstrating leadership in global initiatives and large-scale execution.

Addison, Tx

Metroplex Communication pioneered the first point-to-point Gigabyte Internet Service originating from Addison, Texas. This innovative technology enabled internet streaming between towns, offering faster internet services than traditional cable.I joined the company under the guidance of CTO Mike Eber to contribute to the design and development of various aspects of the start-up venture.Tasks undertaken:Developed Company Sales Standard Operating Procedures (SOP)Established Company Operations SOPManaged projects for Inventory, Billing, Payroll (ADP), and Recruiting systemsOversaw the development of inside and outside sales teamsGiven a 6-month timeline to complete the project, I concurrently managed responsibilities for conventions and events. Although offered a full-time position upon successful project completion and departmental establishment, I parted ways on amicable terms.

Irving Texas

Trainer of New Store Leaders• Day to Day Store Management• Business forecasting and projections • Inventory control • Customer Service TrainingReceived Store Top Honors 2013 & 2014

Irving, Tx

E-Waste Collections - Irving, TX November 2010 to October 2013Worked with an Electronic Recycling Company specializing in E-Waste Collections, where electronic components were either reallocated or broken down for recycling. I was brought in to revamp various aspects of the company due to financial challenges faced by the owner.Responsibilities included:Developing Standard Operating Procedures (SOPs) and Lean Processes for Operations and Sales teams.Training and development of Operations and Sales teams.Conducting business analytics for site operations, including forecasting and Profit and Loss (P&L) analysis.Handling site hiring and payroll processes.Overseeing IT services development and resale initiatives.During this period, I concurrently served as a Training Manager at GameStop during nights.

High School

Associate’S Degree, Business, Management, Marketing, And Related Support Services