Michael Pearson Email & Phone Number

South Amboy, NJ, US

Greater New York City Area

• Key executive managing 3PL order fulfillment operations
• Collaboration with supply chain, inventory control and forecasting management teams enabled timely order fulfillment
• Lead participant in weekly production meetings
• Coordinated efforts with finance to identify and develop methods to minimize charge backs
• Daily interaction with sales and sales management teams to align priorities and objectives
• Publish monthly shipping projections

New York, New York

• Hired to increase service levels to all internal and external customers for a fashion jewelry company. Heavy daily interaction with management teams from sales, distribution, and finance. Involved with developing.
• Improved service levels to internal and external fashion jewelry customers
• Daily collaboration with sales, distribution, and finance management teams
• Involved with developing short and long term customer service strategy aligning with company goals and objectives
• Responsible for hiring and department budget
• Managed day to day to day operations of sample and repair departments

• Responsible for all activities of a department of 31 includes 4 supervisors. Heavy interaction with sales and warehouse teams to achieve goals relevant to the Donna Karan and DKNY accounts. Hired to reengineer.
• Responsible for all operational activities of a 30+ associate team including 4 supervisors
• Worked closely with sales and warehouse teams to achieve the sales goals of the Donna Karan and DKNY accounts
• Hired to reengineer department with emphasis on bringing a team approach to service all internal and external customers, while raising the overall professionalism of the team
• Responsible for hiring and department budget

• Directed daily activities of eight divisions of customer service with five supervisors reporting on day-to-day operation of 35 representatives. Strong involvement with planning and development of departmental goals and.
• Responsible for all operational activities of a 30+ associate team including 4 supervisors
• Worked closely with sales and warehouse teams to achieve the sales goals of the Donna Karan and DKNY accounts
• Hired to reengineer department with emphasis on bringing a team approach to service all internal and external customers, while raising the overall professionalism of the team
• Responsible for hiring and department budget