Michael Penilla Email & Phone Number

Laguna Hills, California, United States

Irvine, California, United States

Proficiently served as a Technical Administrative Support professional, with a key focus on contract management. Delivered top-tier phone support to clients and customers, offering logistical coordination and dispatching of call requests to field engineers. Skillfully managed administrative tasks, including data entry, call volume monitoring, and the creation of billable quotes for service calls and contract renewals. Demonstrated expertise in processing replacement orders for customers, clients, and field engineers, while also maintaining a rigorous audit of field engineers' expense reports.• Leveraged strategic pricing knowledge and exceptional coordination skills to collaborate with senior management, delivering accurate and competitive pricing for both new and renewed service agreement contracts, thereby maintaining perfect alignment with company-wide pricing strategies.• Employed contract management expertise to consistently uphold, revise, and meticulously oversee service agreement contracts, utilizing detailed documentation to monitor client account statuses, and fostering transparency and accountability at all levels.• Demonstrated strong interdepartmental collaboration by effectively engaging and coordinating with diverse teams to meet deadlines, manage workloads, maintain seamless phone coverage, and delivered daily status updates to managers regarding client calls needing support and follow-up, contributing to streamlined operations and exceptional customer service.

Simi Valley

Engaged in providing exemplary customer service with a focus on assisting dealers, consumers, and internal customers. Managed a range of external and internal customer transactions, including quote and order processing, inquiry calls, and efficient problem identification and resolution. Proficiently handled customer faxed orders and quote requests, playing a key role in assisting customers with the development and equipment knowledge of the standard product line.• Demonstrated exceptional efficiency in facilitating service parts transactions, encompassing quote and order processing, adeptly identifying replacement parts, and promptly addressing inquiry calls, ensuring seamless support for clients.• Displayed a keen ability to investigate and skillfully submit special modification requests when needed, showcasing adaptability and a solution-oriented approach, resulting in customized solutions that met client needs.• Actively contributed to surpassing sales and cross-sell goals, engaging customers effectively to deliver value and promote the product line, directly impacting revenue growth and customer satisfaction.• Cultivated and maintained productive relationships with cross-functional departments, fostering a collaborative environment that significantly enhanced operational efficiency and ultimately elevated overall customer satisfaction.• Demonstrated strong commitment to professional development by actively participating in training sessions and providing valuable support on assigned projects, aligning with the organization's goals and driving continuous improvements.• Assisted with vital administrative tasks, including meticulous filing, efficient mailing, and other key duties, significantly contributing to the streamlined functioning of the department and supporting overall organizational success.

Camarillo, Ca

• Demonstrated profound understanding and intricate knowledge of contracts, rate cards, and service level agreement (SLA) documents, effectively interpreting and communicating pricing and associated terms to both customers and internal stakeholders.• Expertly managed the audit process and price quoting for non-exclusive manufacturing work, collaborating seamlessly with operations and various departments to ensure precise and prompt responses to client inquiries. Played a pivotal role in pricing related to new packaging materials or configurations, facilitating effective collaboration among the client, sourcing, and PCA (Procurement, Contracts, and Administration).• Proactively identified and addressed opportunities and trends within pricing discrepancies, meticulously uncovering root causes and delivering appropriate solutions to uphold accurate pricing structures, maintaining trust and consistency.• Skillfully managed complex cases, effectively coordinating resources and information to ensure seamless execution of critical tasks.• Collaborated closely with clients and procurement groups, ensuring the provision of precise forecasts for major company accounts, thus enabling efficient planning and optimal resource allocation.• Managed the obsolescence process in strict accordance with the contract between the client and the procurement team, ensuring unwavering compliance with established agreements, which was vital to maintaining a reliable business relationship.• Led and managed case changes for a substantial number of items, ensuring the utmost accuracy of bills of material and pricing, a crucial aspect of operational excellence and product consistency.

Ventura, Ca

Efficiently fulfilled the role of Office Administrator, taking charge of the customer service department and ensuring seamless operations. Proactively followed up with customers on purchase orders, expediting deliveries to meet their needs. Monitored inventory quantities with precision to guarantee prompt and efficient delivery. Generated weekly inventory reports, providing crucial insights into stock levels. Maintained comprehensive customer service records and prepared status reports for upper management, showcasing an organized and detail-oriented approach. Actively updated Excel schedules for purchase orders and inventory shipments, contributing to streamlined tracking and scheduling.• Expertly managed the customer service department, fostering positive interactions and maintaining high levels of customer satisfaction.• Diligently followed up with customers regarding purchase orders, ensuring timely processing and tracking of orders through to delivery.• Monitored inventory quantities with a keen eye, ensuring that stock levels were maintained at optimal levels to support efficient deliveries.• Generated and verified weekly inventory reports, providing valuable insights into inventory management. Maintained meticulous customer service records and prepared status reports for upper management, enabling informed decision-making.• Maintained and updated Excel schedules for purchase orders and inventory shipments, contributing to precise tracking and scheduling, a critical aspect of operational efficiency.

Simi Valley, California, United States

Served as a Buyer/Administrator, contributing to the efficient procurement and administrative operations of the organization. Skillfully issued requests for quotations, meticulously placed, administered, and tracked the progress of purchase orders. Managed the crucial process of customer hardware returns and replacements, ensuring seamless resolution of customer needs. Maintained responsibilities in both accounts receivable and inventory control, demonstrating a comprehensive approach to financial and stock management. Actively updated deliveries and verified sales orders, playing a vital role in maintaining accuracy within the sales process.• Issued requests for quotations, meticulously managed the end-to-end process of purchase orders, and actively followed up to ensure timely fulfillment, showcasing a commitment to effective procurement practices.• Managed the customer hardware returns and replacement process, ensuring swift resolution of customer concerns and maintaining a high level of customer satisfaction.• Maintained both accounts receivable and inventory control, contributing to accurate financial tracking and optimizing stock levels to support efficient operations.• Actively updated deliveries and verified sales orders, playing a crucial role in maintaining the accuracy of the sales process, and contributing to a positive customer experience.

Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services

Education record

Current member

Associates Degree, Business Administration And Management, General

Diploma