Michael Penny Email & Phone Number

Washington, District Of Columbia, United States

• Utilize Microsoft Office Suite (Word, Excel, Outlook) for scheduling, correspondence, and data management tasks.• Manage and update client and guest information within company databases, ensuring data accuracy and confidentiality.• Operate phone systems, email platforms, and customer relationship management (CRM) software to facilitate effective communication.• Conduct internet research to provide guests with accurate and timely information on local services, directions, and recommendations.• Schedule appointments and manage reservations using electronic calendars and booking systems.• Address minor technical issues with office equipment and software, escalating complex problems to IT support as needed.• Maintain efficient digital and manual record-keeping systems to streamline office operations and enhance service quality.

Washington, District Of Columbia, United States

• Operate GPS navigation systems and mobile applications to plan efficient delivery routes and ensure on-time deliveries.• Utilize company software to track and update delivery statuses in real-time.• Maintain accurate digital and physical records of deliveries, including invoices, receipts, and customer signatures.• Communicate effectively with customers via phone or electronic platforms to confirm delivery details and provide updates.• Troubleshoot minor technical issues with delivery apps or vehicle systems, escalating complex problems to appropriate support teams.• Adhere to company policies and protocols to ensure the secure handling and delivery of sensitive or confidential materials.• Use inventory management systems to verify delivery loads and ensure accuracy in order fulfillment.• Perform basic vehicle maintenance and inspections, reporting technical issues promptly to maintain operational readiness.

Information Technology & Security Administration, Information Technology

Associate'S Degree, Automotive Engineering Technology/Technician