Michael Perera Email & Phone Number

Los Angeles Metropolitan Area

Los Angeles, California, United States

Miami/Fort Lauderdale Area

-Coordinate FCL shipments to meet various vessels in Asia, Europe, Caribbean and South America.-Communicate with local agents to ensure timely release from customs and veterinarian inspection.-Continuously monitor conditions at destination that could affect delivery, and proactively re-route shipments when needed to meet the specified vessel.-Make bookings.

Miami/Fort Lauderdale Area

-Execute door-to-door ocean, air, and overland shipments, on behalf of clients (both international & domestic)-Collect and analyze necessary import documentation for CBP/FDA/TTB compliance-Advise on best shipping practices and timing strategies-Negotiate with freight forwarders to push for competitive rates-Daily follow-ups to confirm departure, customs.

Miami

-Maintain accurate records of new and past customs entries-Create internal record of suppliers, including FDA Registration number and HTS codes-Revise company knowledge base to show latest industry developments-Assist upper management with special projects by providing current freight estimates-Began training for full-time position

Coral Springs

-Process customer orders-Handle outbound shipments-Monitor inventory levels and advise when reorder points are reached-Answer customer questions regarding dosage and ingredients via phone and email

Miami

-Aid in the global transition to eBusiness platform-Conduct monthly regional analysis -Develop and promote upcoming features on eBusiness platform by creating personalized messages to priority clients-Schedule and conduct training via phone and screenshare-Monitor and comment on customer activity on platform-Interact with head office on urgent issues.

Hollywood, FL

-Optimized communication efficiency with clients by converting user manual to Knowledge Base articles-Created and edited over 30 WordPress sites for clients by synching API keys with back end software-Conducted customer service support via phone and email, as well as promotional calls to distant and future clients-Collaborated with developers to identify.

Medley, FL

-Decreased product loss by determining quality of all store returns and disposed of damaged goods-Managed shipping of products and ensured proper labeling of outbound orders-Monitored and collaborated with upper management to improve transportation efficiency