Michael Perez Email & Phone Number

● Provided concierge-level service to 150+ residents● Leveraged interpersonal skills to build rapport with residents and develop a deep understanding of their preferences and needs, leading to personalized and attentive service● Implemented a new system for tracking and managing resident service preferences, resulting in more personalized interactions and improved resident satisfaction● Established regular handoff meetings between concierges that fostered a more collaborative and efficient work environment

● Accepted to KindWork’s Customer Experience Fellowship, a 250-hour intensive course covering both professional and technical skills● Strengthened key professional abilities, including giving and receiving feedback, handling challenging customers, and effective workplace communication for in-person and remote work● Achieved credentials in HIPAA Compliance and Zendesk Omnichannel Agent certification● Developed technical skills in Zendesk, Intercom, Slack, macOS, and Google Suite

● Provided concierge-level service to 20+ residents and guests per hour ● Managed a diverse range of tasks, from receiving and organizing deliveries to coordinating maintenance requests, showcasing strong organizational skills and attention to detail● Demonstrated adaptability and composure in handling challenging situations, diffusing conflicts, and maintaining a positive and professional demeanor at all times.

● Perpetuated the orderliness of the lobby and mailroom● Preserved security of the lobby

● Maintained security in the lobby● Operated manual elevator● Monitored and managed the flow of packages into the mailroom

55 Washington St #800

Bachelor'S Degree

Advanced Regents Diploma With Cte Distinction

Activities and Societies: - Captain of varsity lacrosse team - Defender on varsity soccer team - Student Body Representative - Student.

Computer Science