Michael Perlstein Email & Phone Number

San Francisco, California, United States

What does it mean in practice for water to be a human right? I'm working to expand utility customer assistance offerings to meet the needs of San Francisco’s low-income households.• Led development and passage of industry-leading policy exempting low-income customers from water service shutoff and property lien, providing financial relief and enabling financial flexibility.• Drove low-income bill assistance program improvements, which after one year resulted in a 50% increase in eligible population and 200% increase in enrolled accounts.• Subject matter expert and program manager for researching, designing, and developing customer and financial assistance programs.• Support and advise state policy advocacy related to customer and financial utility assistance.

Internal consultant for a range of City departments, performing research, facilitation, metrics development, process improvement, and report-writing. Projects included:• Facilitating a community and officer working group to create a Community Policing Strategic Plan.• Project management of the first San Francisco Child and Family Survey.• Supporting Lean hiring process improvement initiative.• Jail bed-day utilization analysis.• Program manager for the SF Data Academy, bringing essential analytical skills to thousands of City employees.• Facilitated community-based process to develop a Community Policing Strategy Plan.• Trained and practiced in Lean process improvement, Results-Based Accountability metrics development, and group facilitation.

San Francisco Bay Area

• NOPA Restaurant - Food Runner: March 2017 - September 2017• Peer Health Exchange - Temporary External Affairs Associate: April - July 2017• Hillary for America - Field Organizer Fellow: October 2016

Greater Boston Area

Subject expert and customer liaison responding to inbound requests regarding generator participation in U.S. demand response programs and compliance with air quality regulations.• Performed policy and impact analysis of changing federal air quality policy on customer portfolio• Partnered with Account Management, Sales, Energy Markets, Marketing, and Compliance teams tocreate policy to ensure customer compliance with and understanding of federal and state air regulations.• Developed detailed project plan and materials for education campaign on revised U.S. EPA and Clean Air Act regulatory changes, triaging hundreds of customer inquiries and requests.

Greater Boston Area