Michael Perricone Email and Phone Number

• Transformed legacy primary business systems by rewriting them from vb.net server-side applications to a cutting-edge client-side AngularJS application, leveraging a robust C# backend and API.• Designed and developed core system components, including messaging and error handling, to establish a powerful internal framework that will serve as the foundation for future products.• Diligently identified and addressed multiple SQL Server performance issues by actively monitoring and analyzing performance metrics. Logged findings and implemented corrective measures to ensure optimized database performance and efficiency.• Developed a Windows service that performs comprehensive data file validation, promptly reporting discrepancies via email. This solution significantly reduces, and in some cases eliminates, the time developers spend on identifying formatting issues prior to passing the file to be processed by SSIS.• Devised and executed a comprehensive cleanup process to securely remove and sanitize sensitive customer information, enabling clients to achieve GDPR compliance seamlessly.• Orchestrated seamless data integration, facilitating the smooth incorporation of data from company acquisitions. This strategic initiative rapidly expanded our client portfolio and greatly enhanced overall operational efficiency.

• Developed and implemented database driven dynamic web forms eliminating the need for small deployments of critical systems.• Managed and maintained a portfolio of 1000+ proprietary data parsers, facilitating the direct import of data for seamless availability to subscribers directly improving the marketability of our services.• Lead the initiative to convert existing legacy DTS packages to modern SSIS packages allowing for full automation and error handling.• Maximized revenue generation by implementing robust data transfer systems between proprietary applications, enabling increased billing capabilities and expanding product offerings.

• Revitalized the internal ticketing system by introducing dynamic navigation menus based on developer interaction. Empowered developers to efficiently prioritize workflow, monitor project statuses, and boost productivity.• Managed internal feature requests from multiple business groups, gathered their requirements and prioritized their implementation.• Led end-to-end development of deployment packages, mitigating client impact and significantly reducing downtime for critical systems

• Employed industry standard applications such as Remedy and Confluence facilitating improved work flow and teamwork.• Aided in implementation of database driven quality assurance tools to monitor consultant performance, accuracy and ensure customer satisfaction.• Supported clients via email, phone and in person ensure accessibility of critical university services.• Collaborated with professional staff and fellow supervisors to reevaluate and expand standard operating procedures.

• Performed troubleshooting with clients in-home, in-store and over the phone for computers and networks.• Coordinated group learning sessions to educate employees on procedure changes.• Composed detailed flowcharts to streamline processes and ensure efficiency.• Analyzed reports to appropriately direct labor, productivity and insure customer satisfaction.