Michael Perry Email & Phone Number

Toronto, Ontario, Canada

Greater Toronto Area, Canada

• Responding to incoming calls and emails around customer service inquiries. Providing information about new and existing products, identifying, and assessing customer needs to enhance customer experience and satisfaction.• Responsible for quotations, order entry, order status requests, processing payments, assisted in returns and the overall satisfaction of customers.• Resolving customer issues by addressing complaints and troubleshooting issues in an effective and timely… Show more • Responding to incoming calls and emails around customer service inquiries. Providing information about new and existing products, identifying, and assessing customer needs to enhance customer experience and satisfaction.• Responsible for quotations, order entry, order status requests, processing payments, assisted in returns and the overall satisfaction of customers.• Resolving customer issues by addressing complaints and troubleshooting issues in an effective and timely manner.• Understanding and responding to customer delivery needs through communication with internal personnel, vendors, manufacturers, and other affiliated individuals.• Updating customer information in company database.• Tracking and processing new orders and refunds according to schedule.• Registering all car lifts sold to the manufacturer.• Developed and applied a high level of technical product and application.• Performing administrative tasks as assigned by Supervisor.• Trained Customer Service team on Ring Central, the company’s new digital call system. Appointed as the main trainee and point of contact for troubleshooting. • Designed and established an informative video on Atlas Car Lifts for all ISN staff’s professional knowledge.• Promote and effectively sell products adhering to procedures outlined by the established best practices. Show less

Vaughan, Ontario, Canada

• Validation of new and existing customer contracts, service level changes, updating of terms and cancellations.• Index Customer Contracts, ensuring that Customer Contracts are accurately entered to the correct customer account in Trux and linked into Wishes 360.• Self-managed to assign and validate tickets as they appear in Wishes 360.• Maintaining departmental Service Level Agreements and KPIs.• Auditing and ensuring accuracy where pricing or surcharge exemptions exist… Show more • Validation of new and existing customer contracts, service level changes, updating of terms and cancellations.• Index Customer Contracts, ensuring that Customer Contracts are accurately entered to the correct customer account in Trux and linked into Wishes 360.• Self-managed to assign and validate tickets as they appear in Wishes 360.• Maintaining departmental Service Level Agreements and KPIs.• Auditing and ensuring accuracy where pricing or surcharge exemptions exist contractually or are for a select period.• Complying with all company policies and procedures.• Outlining new processes as new products and services are developed.• Performing other duties and responsibilities as required or requested by management.• Reviewed and logged new vehicle entries into TMT and M5 programs.• Updated new vehicle entries and maintained accuracy in reports.• Created weekly Excel reports on changes to vehicle updates.• Demonstrated understanding of technical specifications for multiple vehicle models. Show less

Greater Toronto Area, Canada

• Loaded, unloaded, and moved material to and from storage and production areas.• Worked alongside team to accomplish work goals according to schedule.• Followed written instructions to construct various types of equipment.• Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.• Mentored new employees by providing guidance on safety and proper techniques.• Utilized construction tools and machinery to effectively complete job… Show more • Loaded, unloaded, and moved material to and from storage and production areas.• Worked alongside team to accomplish work goals according to schedule.• Followed written instructions to construct various types of equipment.• Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.• Mentored new employees by providing guidance on safety and proper techniques.• Utilized construction tools and machinery to effectively complete job site projects.• Used measuring tools such as gauges and tape measure to identify conforming parts during production.• Maintained, organized, and always cleaned work areas on job sites.• Followed proper equipment operation and maintenance procedures to keep equipment in good working condition.• Identified and reported hazards on job sites to prevent accidents and injuries.• Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint, and hand tools.• Reviewed blueprints and specifications to determine labor and materials that would be required to complete tiling project.• Leveled surfaces using plywood and mortar prior to laying marble and tile.• Used power wet saws and tile cutters to cut tiles to specifications for projects.• Planned and handled more than 5 installation jobs each month.• Greeted customers cheerfully and provided expert service.• Followed industry standards and regulations for different types of tile installation projects.• Created watertight finish on tiles by sealing surfaces and adding grout.• Examined wood, work areas, and supplies for defects and damage before completing projects.• Cut and joined wood, using precise measurements and proper techniques to create frames of different sizes.• Used appropriate glues, adhesives and sealants for frames, correctly handling chemicals to minimize exposure.• Sanded and finished frames to achieve smooth, professional look. Show less

Toronto, Ontario, Canada

• Responded to all front-line initial customer inquiries and issues to ensure a first response resolution. • Responded promptly to all customer questions related to billing, contract renewals, account changes, and other customer service-related issues.• Handled and resolved customer complaints professionally, aiming to achieve customer satisfaction.• Escalated customer issues that required more in-depth assistance to the appropriate internal party and execute timely follow-ups.•… Show more • Responded to all front-line initial customer inquiries and issues to ensure a first response resolution. • Responded promptly to all customer questions related to billing, contract renewals, account changes, and other customer service-related issues.• Handled and resolved customer complaints professionally, aiming to achieve customer satisfaction.• Escalated customer issues that required more in-depth assistance to the appropriate internal party and execute timely follow-ups.• Concisely record all issues and resolutions into client relationship software.• Participated in regular training on products and services, customer service, corporate and operations policies, as well as company initiatives to remain knowledgeable on all products and services to effectively support new and existing customers.• Collaborate with cross-functional teams to ensure timely resolution of customer issues. Show less

Information Technology Administrator

Police Foundations, Criminal Justice/Police Science