Michael Pfeifer Email & Phone Number

Chicago, Illinois, United States

Greater Chicago Area

Greater Chicago Area

Greater Chicago Area

Greater Milwaukee Area

Columbia, South Carolina Area

• Collaborate daily with faculty and campus partners in the implementation of a living-learning community with focus on masculinity and college-aged men• Oversee one traditional-style residence hall while ensuring the safety of 250 first-year and upper-class residents• Design and implement a community education plan utilizing assessment data and residential curriculum goals• Develop lesson plans and facilitation guides for student interactions and educational programming• Collaborate with Resident Life Coordinator to lead a living-learning community planning team of campus partners, faculty, and residential college staff• Supervise and train 10 Resident Mentors (RAs) and advise 7 Hall Government leaders• Manage a living-learning community budget of approximately $3,200• Adjudicate student conduct cases utilizing Maxient and provide judicial education for students• Assist in an on-call duty rotation by providing crisis management for approximately 6,500 residents

Greater New Orleans Area

•Collaborated with Graduate Conference Coordinators and Residential Life Professional Staff to manage the summer conference program •Supervised conference assistants which includes 1 on 1 meetings, employment discipline, scheduling, daily assignments, job performance evaluations, and managing staff meetings•Served as the liaison for conference groups throughout the summer•Prepared for each conference groups arrival which includes rooms assignments, key management, conference linen prep, and room preparation •Utilized CS Gold operating system to manage conference group assignments and building access•Served as liaison with facilities and cleaning staff to manage rooms and prepare for fall opening•Worked with the Associate Director of Operations to bid out conference purchases •Planned and implemented summer staff training and orientation for conference assistants•Managed staff development budget including procurement and reconciliation •Participated in professional staff on call rotation to respond to alleged violations •Utilized Maxient conduct system to submit incident reports and managed judicial cases•Conducted informational meetings with other student affairs staff

Omaha Eppley Airport

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors• Manage outgoing calls for callback management and miscellaneous calls as assigned• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone• Meet and greet customers in a friendly and timely manner• Provide directions and general assistance• Assist to assess condition of rental upon return• Process returns, check-ins and exit kiosk transactions• Understand and communicate rental terms and conditions, vehicle features and other services• May sell optional protection products, upgrades, fuel options and other additional equipment• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance• Clean vehicle interior and exterior by hand or by operating washing equipment when needed• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing• Perform miscellaneous and backup duties job-related duties as assigned

Greater Omaha Area

• Worked with co-coordinator to select, supervise, and train 9 student executives and 150+ student leaders• Coordinated and executed the move in process of 1000+ first-year students• Collaborated with campus partners and faculty to implement various events purposefully intended to introduce new students to the culture and resources available at Creighton throughout a two week program• Provided support to all university departments involved throughout the orientation process

Master Of Education (M.Ed.), Higher Education And Student Affairs

Activities and Societies: Student Personnel Association (SPA)

Bachelor Of Arts (B.A.), Certificate Of Business Administration, Psychology

Activities and Societies: Alpha Sigma Nu, Psi Chi, Phi Delta Theta, Chamber Choir