Michael Philipp Email & Phone Number

Lexington, Sc, Us

Columbia, South Carolina, United States

Manages implementation, enhancement, and maintenance of program-related applications Directs and coordinates all program-related operational application support activitiesEnsures program-related deliverables are completed on time, on budget, and at the level of quality that meets or exceeds service level expectations and requirementsLeads teams using the appropriate business measurements and requirements, for setting program standards, planning, tracking, change control, risk management and customer communicationPrepares and provides regular status reports and communicating to customers, IT teams, and leadership during issue resolution and change management

Greenville, Sc

Manage global application implementation and support team consisting of business analysts, implementation specialists, system administrators, technical writers, and support analystsEstablish and monitor support KPI metrics o Reduced average resolution time by 32% through ITIL best practice o Sustained satisfaction rate of 97% and average resolution time while expanding portfolio by 120% o Increased support efficiency and effectiveness by 8% through process and procedure improvementsPlan and establish the strategic direction for the implementation and support teamsSet and communicate team objectives and expectations; evaluate staff for mid-year and annual reviewsDeploy and configure SharePoint sites globally as SharePoint Administrator o Support SharePoint 2007, 2010, 2013, and Online located on 17 farms in 8 data centers o Utilize SharePoint Designer and Sharegate tools for configuration and implementationMaintain 3rd party web parts like Bamboo, FilterZen, and OpenText BravaMonitor SharePoint capacities and healthProvide SharePoint support to over 40,000 end usersServe as primary contact for on-going issues or customer escalationsEnsure the support team delivers prompt resolution of issues within the stated service level agreementsManage client and supplier accounts in Active DirectoryAct as project manager for system migrations and decommissioning projects o Migrated or archived 2,000+ SharePoint sites during decommissioning project o Prepared 5 SharePoint farms for infrastructure decommissioning o Decommissioned 3 legacy applicationsOversee the development and delivery of SharePoint training and documentation programsMentor and coach staff for employee development

Greenville, Sc

Developed and deployed services for data warehousing & dashboard software implementations and trainingServed as lead software trainer and implementation specialist for organization handling key clientso Conducted kick-off with project manager and client stakeholderso Configured and supported data warehousing & dashboard software o Delivered application training to clients through traditional, online, and blended solutionso Identified and documented defects in applicationso Facilitated consultative services with educational administrationo Performed post-ETL data validationo Received customer satisfaction rating of 4.87 out of 5.00 point scale of all deliveriesImproved department processeso Reduced preparation & follow-up time from 94% to 26% of delivery over a 2-year process improvemento Reduced customer implementation costs by 10-15% and increasing trainer productivity by 17% by designing and deploying a blended learning solutiono Redesigned timekeeping process to simplify process for team and garner better information for analysisDesigned and implemented new eLearning and blended learning solutionso Managed eLearning initiative; released in 18 months, six months ahead of scheduleo Planned, designed and implemented a blended learning solution reducing customer costs by 10-15% and increasing trainer productivity by 17%Hired, developed, managed, supervised, and mentored application training teamManaged staff and client engagement scheduling

Greenville Technical College (August 2006 to December 2019), Adjunct instructorGreenville Technical College (August 2004 to August 2006), Full-time instructorCentral Carolina Technical College (July 2001 to August 2004), Full-time instructorCo-led organization and standardization of academic programEstablished program-wide assessment standards for students Developed departmental curricula and instructional materialsInstructed various courses through traditional, online, and blended environmentsAdvised students with academic counseling and career advisementPrepared materials and documentation for accreditation reviewAssisted with student recruitment and retentionParticipated on various college committees and outreach activities

Columbia, Sc

Instructed and taught courses focused on technology support and training management

Mba, Information & Technology Management

Activities and Societies: MBA Student Association

Bachelor Of Science (B.S.), Business Management

Activities and Societies: Omicron Delta Kappa