Michael Phillips Email & Phone Number

A role designed to deliver a unique neighbor experience with each and every call that prioritizes personalized consultations, to design smart home security systems and automation. Light troubleshooting of network devices that worth with Ring. Neighbor escalations in regards to billing, orders, or device functions.-First ever RSE of the Month for 20 consecutive Agent ease scores of a perfect 10-Piloted and am now in a stretch role as a Sale Lead--Coach specific behaviors to other Ring Securiry experts to positively impact KPI's--handle bulk request and VIP clients handed from Jamie(current CEO) and other members of upper leadership.

United States

An in field technician that installed, educated, and configured smart home technology for new home owners. Self managed inventory, client communications, work supplies, expense reports, and self educating around any updates within the technology that we were working with.

Gainesville, Florida, United States

Achievements-Began by leading a team of 13 associates in the middle of the fiscal year, with an underperforming budget of -$400k, to finish the fiscal year to a surplus of $900k in under 5 months. -Ended the fiscal year ranked 20th in the company out of 1600 stores. Duties--Maintained all associates certifications including Vendor Provided Labor associates, Magnolia Associate’s with their three levels of Certifications, and all other core associates on the team. -In charge of making bi-weekly and weekly schedules, as well as weekly coaching logs of the trainings done with each employee. -Became very efficient with time management skills while running the sales floor and keeping track of the whole stores performance to make sure each department hits their daily goals and budgets. -Maintain daily customer appreciation and satisfaction through manager on duty calls, as well as coaching the sales floor around leader lead metrics and department habits. -Responsible up to twice a week locking and securing the entire building, balancing the safe and prep all opening duties for the next manager. -Once a month sitting down with employees and creating a development path to further career or future career in or out of Best Buy, while improving their sales goals and budgets. -Creating a positive environment in which employees are appreciated and want to continue arriving to work, which has translated to the only department out of seven to have the lowest turn-over rate since taking the position.

Mt. Laurel, New Jersey, United States

2017 – 2018, SeptemberLG Expert – Magnolia Sales Associate - Gainesville, FLWorked as the LG expert and continued using the Best Buy values as I furthered my knowledge of LG as a brand and company. As the Gainesville store transitioned into a Magnolia Home Theater space, I challenged and applied myself to re-earn the 3 levels of yearly certification to become a Magnolia Sales Associate in this location. Within the 8 months left of the fiscal year, I helped bring this new Magnolia location to 32nd in the company, landing my third year in the Million Dollar Club. I am currently educated on how to mount, wire, and set up TV’s including speaker calibrations and speaker mountings. I am also trained in wiring the products to network hubs, receivers, and/or amplifiers as well as setting up remote programing. Being versatile and knowledgeable in multiple departments makes me able to adequately bring whole home solutions to every customer, including high end clientele. I have currently taken on a leadership role to educate my team and to be the individual they consult when they need assistance with complex orders.2012-2017Home Theater Sales Associate – Magnolia Sales Associate - Mount Laurel NJKnowledgeable, friendly, and expert service on technology in and around home theater. Recommend products for every client to bring a whole home solution based on their needs and desires. After taking three levels of certification to become a Magnolia Sales associate, in 2014 I had my first year in the Million Dollar Club by selling over one million dollars in a fiscal year (12months). While furthering my knowledge in speaker equipment, projectors and TV’s I then had my second year in the Million Dollar Club in 2016.

Mt. Laurel, New Jersey, United States

Dance Educator-Maintained a classroom setting for students ages 5 to adults and prepared lessons for each class to culminate for the end of the year performance. -Build lesson plans to include information connected to the dance style/artform/culture based on the age and difficulty of the class,-Select costumes to match end of the year performance and made alterations if need be to match the recital piece.-Work with other teachers to create a themed recital that culminates the years worth of lesson plansAssistant to Managing Director-Edit, produce and master customized music to include different layers of sounds, speeds, tempos, to match the request of other teachers-Edit, produce, and master videos for marketing, sales, and education-Administrative responsibility to answer questions about all class offered, billing, and business opportunities to help filter what was given to owner.-Document presentation to 30-50 people at time to educate parents/gaurdains around policies and procedures for the safety of the dancers