Michael Polley Email & Phone Number

Seattle, Wa, Us

Greater Seattle Area

At Casey Family Programs I am a Service Desk Analyst II, supporting 400+ people in 11 different office around the United States. • Resolved hardware/software issues by phone, remote control or deskside support with tickets created in Cherwell.• Created and administered user accounts with Active Directory, SCCM, Exchange Console and other systems.• Used Software Center & PXE boot to image HP Desktops, Lenovo Laptop and Microsoft Surface Pro devices.• Configured iPhones, iPads and Android devices to connect to Casey internal systems like SharePoint and Exchange mail.• Created both internal and extranet sites with SharePoint as well as user administration/troubleshooting.• Created and administered user accounts for O365, OneDrive, NetSuite, Shortel and Skype for Business.• Used Barracuda for email security as well as individual mailbox rollout for Barracuda email quarantine.Skills: Windows 7/8/10, AD 2016, Office 2016 & O365, Exchange Admin Center, SalesForce, SharePoint, Shoretel, Cherwell, MozyPro, SCCM, TeamViewer, Barracuda, MS Direct Access, Hotspots and BYOD support for iPhone & Droid. Supported HP desktops, Lenovo laptops and MS Surface Pro 3 & 4.

Seattle, Wa

Served as Local Technology Support (LTC) for the MMC Seattle, Boise, Spokane, Salt Lake City and Anchorage offices supporting all operating companies along with remote support for all work @ home colleagues in the Pacific Northwest. • Directed the day to day IT operations of the offices we supported and delegated tasks to other IT staff members.• Administered user accounts with Active Directory, SCCM, McAfee Security (MDE/EEFF) & RSA consoles.• Assisted with planning/implementation of the Seattle Marsh, Mercer and Guy Carpenter office into a single new location.• Resolved hardware/software issues by phone, remote control or deskside support with tickets created in CA.• Used CA Asset module to manage hardware and software assets as assigned to users or groups. • Beta tested new software packages and supported Desktop engineering with creation of new images for new laptop and desktop models. • Proved to be instrumental in several system rollouts at a local level for a smooth transition for the end user population. • Traveled to other location in the US to assist with the Window7 migration project and other support or projects as needed. • Maintained surplus stock levels and ordering of all hardware/software for all our offices.• Managed all hardware and software refresh/upgrade projects for all our offices. This included WinXP & Win7 rollouts. • Acted as one of two Global Sr. System Administrators for CrashPlan with over 7000 clients. Managed 4 other Jr Admins.• Managed day-to-day CrashPlan operations, created/maintained all CrashPlan documentation and knowledge base articles. • Played key role in the creation/implementation of a global LTC training of CrashPlan.

Bellevue, Wa

Oversaw the desktop needs of a 2000 person call center, local business/sales offices and retail stores, resolving hardware and software issues by phone, Remote Control or desk side support. • Resolved hardware/software issues by phone, remote control or deskside support with an in house ticket system.• Repaired Point of Sale computers and support hardware in local VZW stores.• Assisted with various projects including new machine rollouts using ghost imaging, • Helped build out new store locations installed POS machines as well as server hardware. • Started on a 6 week contract role and then was requested by Verizon to renew my contract for another 18 month. • Deployed software with SMS and administered Active Directory account/resources. Also responsible for the ongoing support of Verizon Wireless Retail POS locations. Skills: Windows 2000/XP, AD 2003, Office 2000/XP/2003, Exchange Server, Remedy, SMS Administrator/Client, Ghost 8.0,Altiris, LAN/WAN/VPN/Dialup, wireless broadband and Air card support.

Seattle

Managed the desktop support needs of a 500+ person office environment. • Resolved hardware/software issues by phone, remote control or deskside support with Remedy ticketing system• Managed Win2000 to XP migration as well as new hard to replace all old machines.• Monitored network backups, MS Server NT/2000/2003 upgrades as well as other essential non-user IT equipment. • Helped with various project including quarterly lease returns of old equipment and new machine rollouts using ghost images. Assisted with the systems upgrades to from Window 2000 to Windows XP. • Helped create and test SMS packages Skills: Windows NT/2000/XP, AD2000/2003, Office and Outlook XP, Novell, NDPS, Zen Works, Backup Exec, Remedy ticketing system, SMS Server/Client, Ghost Server/Multicast 8, and LAN/WAN/VPN/Dialup support.