Michael Porter Email & Phone Number

Auckland, New Zealand

During my tenure at Web Wonks, I achieved significant milestones as a Project Manager within the Insights Team. I rapidly advanced to this role within six months, showcasing my dedication and expertise in driving results for our clients.Key accomplishments during this time include:Spearheading lead and revenue growth initiatives for our clients, ensuring their business goals were achieved through strategic digital approaches.Developing and implementing digital strategies that effectively identified and addressed our clients' unique needs, maximising their online presence and performance.Delivering comprehensive Insight Reports that played a pivotal role in driving online awareness and enhancing overall performance for our clients.Collaborating closely with clients to understand their specific business objectives, enabling me to create value-driven quotes that aligned with their requirements.Building strong and lasting client relationships, while also empowering them with knowledge and skills to foster independence in managing their online presence effectively.Gaining technical and analytical expertise to provide clients with informed recommendations and solutions tailored to their individual needs.Mastering the intricacies of Search Engine Optimisation (SEO), utilising this expertise to optimise our clients' online visibility and enhance their digital reach.As a dynamic and result-oriented Project Manager, I continuously pursued excellence, ensuring that every project under my guidance achieved remarkable success. My passion for delivering top-notch solutions and driving growth for our clients played a pivotal role in our team's achievements and the overall success of Web Wonks.

During my start at Web Wonks, I excelled in the Sales department of this innovative Analytics agency that specialised in Web Analytics. I contributed to driving exceptional outcomes for our clients.Web Wonks distinguishs itself with a collaborative approach, working closely with clients to establish clear business objectives and define measurable metrics through their websites. The focus is on maximizing lead generation and revenue, emphasising a strong return on investment that went beyond mere site visits and advertising spend.What set Web Wonks apart was the commitment to transparency and integrity. Web Wonks prioritised client success by offering no contracts, no markups on ad spend and no questionable billing practices. Instead, relied on good old-fashioned hard work, fostering solid relationships and ensuring the utmost health of online data.If you were seeking to bolster your sales team's lead generation and deliver exceptional results, Web Wonks maybe the ideal solution you've been searching for. The team unlocked the true potential of clients' online presence and achieved sustainable growth together.

Auckland, New Zealand

As Customer Services Manager at The Plan-B Group, I held a multifaceted role overseeing Tier 1 and Tier 2 support teams, managing the provisioning and support of a diverse range of services.My responsibilities included:Web Hosting, DNS, and Mail Platforms: I ensured seamless provisioning and maintenance of web hosting services while managing DNS and Mail Platforms.Connectivity Solutions: Leading the deployment and troubleshooting efforts for various connectivity options, including xDSL and fibre connections.Colocation Services: Across five data centers in New Zealand, I managed colocation facilities, overseeing the setup and maintenance of equipment to ensure a secure and highly available environment for clients' critical systems.Virtual Hosting (VMware): I supervised the setup and maintenance of virtual hosting solutions within a VMware environment.Network Equipment Provisioning and Diagnosis: Coordinating the deployment, configuration, and diagnosis of networking equipment from industry-leading vendors like Juniper, Cisco, and Fortinet.Nationwide Security Access: Implementing robust security measures and protocols, I provided secure access to any of the data centers nationwide.Monitoring Solutions: Implementing and managing various monitoring tools, including Nagios, Struxureware, Solarwinds Orion, Splunk, and Centreon.Fostering a collaborative and customer-centric approach, I emphasised high levels of client satisfaction and retention. Regular training sessions enhanced technical expertise and customer service skills within the teams. Collaborating with other departments, I drove improvements in overall service quality and efficiency.Thriving in a fast-paced environment, I adeptly adapted to evolving technologies and industry trends. My dedication to providing top-notch support and ability to lead and inspire teams contributed to The Plan-B Group maintaining its position as a trusted and reliable IT service provider.

Auckland, New Zealand

Being the Customer Services Manager of Australia and New Zealand I managed the customer experience of both businesses with a large focus being on the personal and technical development of the Customer Service teams.As part of the management team, I was responsible for improving all customer interactions by developing the necessary performance targets and providing coaching to the ANZ support teams. The role of the ICONZ-Webvisions support teams was to defuse and mitigate potentially disastrous situations and help identify where businesses could effortlessly take advantage of the power of our Connectivity, Colocation and Cloud technologies.Day to day Activities:• Provided leadership to the ANZ operations• Drove a continuous technical skill improvement across iWV company• Roster management within a continuously changing support teams• Ensured each country was appropriately resourced to meet the customer support requirements.• Work with the management team to identify and execute strategic initiatives for the company• Day to day administration of the ANZ Data Centres• Administration of managed services including Firewall services, Patching and updates, Web Hosting administration.As part of the ICONZ-Webvisions Group, my teams were also responsible for supporting and growing the subsidiary brands Freeparking.co.nz, Webfarm.co.nz and 2Day.com.My personal goal throughout all of my roles with ICONZ-Webvisions was to promote staff (ideally internally) and help fast track their careers.

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

New Zealand

In 2005, Maxnet had explosive growth and had a broad market focus in the high value managed ICT service industry.As the Customer Services Supervisor my role was help professionalise the customer service team whle maintaining scrict standards.I was promoted to the role of Premium Support Technician, which was a more technically advanced role and worked closely with both the system and network engneers.I was later promoted to the Assistant Customer Support Manager, Training Officer and then the Customer Services Manager where my role was focused on managing the customer services teams.Wanting to stay in management but have a more actively hands on & technical role I was finally promoted to the Premium Support Team Leader before being head-hunted by ICONZ.

New Zealand

Promoted to Call Centre Supervisor inside of 6months.At the time IHUG was New Zealand's 4th largest ISP.I was supervising 55 staff in the call centre and watched an amazing band of talented individuals come on board.During my time at IHUG we won ISP of the year and saw 50% growth in our broadband market.

Auckland, New Zealand

My first ICT and customer service based role.My primary responsibility was to answer phone calls and emails related to:AccountsSalesDial-up, DSL and satellite connectivity

New Zealand

During my time at Dad's Pies ... I ate all the pies.In this physically demanding role, I worked with some amazing people who were all eager to teach me various skills related to bakery."Pastry isn't a job, it's a passion".

New Zealand

New Zealand's largest wholesale lighting business employed me to assist in quality control and fitment design. I also worked on the fitment of transformers to specific light fittings for both 12v and 240v applications. I became familiar with the fabrication and modification of copper and stainless steal piping, while nearly losing a few fingers on the dry cut saw.

Bachelor Of Science, Computer Science

Bachelor Of Computer And Mathematical Sciences, Graphics And Multimedia

Bursary