Michael Potter Email & Phone Number

Modesto, California, United States

Modesto, Ca

- Installing hardware and software systems- Maintaining or repairing computer equipment/peripherals- Troubleshooting a variety of computer issues- Set-up computer security measures- Configuring home/small business networks- Offer technical support on-site, via phone or email

United States

Modesto, California, United States

Modesto, California Area

Maintaining all computer systems, Video recording and editing, website development & updating, smartphone application updating, social media ambassador & all other things relating to technology/telecommunications.

Stockton, California Area

I worked as a Service Technician for the largest IT Firm in Stockton. Working closely with clients to get all aspects of IT issues resolved. I provided excellent customer service, while building client relationships based on trust and quick resolution of technical issues with clients primarily servicing; legal, education, medical, and non-profit sectors. Clients serviced at an incredibly high level - Goodwill of San Joaquin Valley - Stockton Cardiology Medical Group (VPN between 4 sites, 40+ seats managed) - Kroloff Law Firm (One of the largest law firms in Stockton, Abacus, Juris Suite, 50+ seats managed) - Child Abuse Prevention Council - Women’s center of San Joaquin County - Boys & Girl’s Clubs of Tracy - United Cerebral Palsy of Greater Sacramento ( Watchguard VPN) - St. Mary’s Interfaith (Administration, Dental, Medical offices) - Stockton East Water District (SAN, Sharepoint, Exchange, 35+ seats managed) Environment: MSP tools (Labtech, N-central, ConnectWise, Log-me-in, Join.me, TeamViewer) Windows Platforms: XP, Vista, 7, 8, VMWare/ESX, Server 2003-2012 Enterprise/Standard/SBS Other Microsoft Applications: Exchange 2003-2012, Microsoft Dynamics, MS Office 2003-2012, Office 365 Line Of Business Apps: Abacus, Juris, Dentrix, and Many More

San Ramon, Ca

- Familiar with technical and system administration aspects, including technical requirements, system configuration, data integrity and all related policies and procedures. - Executes or assist in all configuration changes. - Primary troubleshooter, proactively monitoring system configuration and controls. - Responsible for monitoring and partnering with Field and Corporate teams to ensure user satisfaction, and adherence to best practices.

Modesto, California Area

- Developed a strong working knowledge of department applications- Provided technical support to end-user staff, including help desk activities and end-user training- Assisted with application deployments- Participated in application installation, configuration, upgrades and maintenance- Participated in desktop hardware installation, configuration and maintenance- Transferred knowledge to end-users- Possessed a sound working knowledge of emerging technologies and applications- Demonstrated, developed, and supported a strong commitment to customer service- Communicated clearly and concisely, both orally and in writing- Efficiently delivered public services

Stockton, California Area

I worked as a Help Desk Technician for the largest IT Firm in Stockton. I worked closely with clients to get all aspects of IT issues resolved. I provided excellent customer service, while building client relationships based on trust and quick resolution of technical issues with clients primarily servicing; legal, education, medical, and non-profit sectors. Clients serviced at an incredibly high level - Goodwill of San Joaquin Valley - Trinity Plaza Surgery Center (VoIP, PBX, 5 Servers, 30+ Seats managed including 4 OR’s) - Stockton Cardiology Medical Group (VPN between 4 sites, 40+ seats managed) - Kroloff Law Firm (One of the largest law firms in Stockton, Abacus, Juris Suite, 50+ seats managed) - Child Abuse Prevention Council - Women’s center of San Joaquin County - Boys & Girl’s Clubs of Stockton and Sacramento - United Cerebral Palsy of Greater Sacramento ( Watchguard VPN) - San Joaquin Barr Association (Ubiquiti Unifi Wireless AP) - St. Mary’s Interfaith Shelter (Administration, Dental, Medical offices) - Resource Management Group (ACT, Exchange) - Stockton East Water District (SAN, Sharepoint, Exchange, 35+ seats managed)Environment: MSP tools (Labtech, N-central, ConnectWise, Log-me-in, Join.me, TeamViewer)Windows Platforms: XP, Vista, 7, VMWare/ESX, Server 2003-2008 Enterprise/Standard/SBSOther Microsoft Applications: Exchange 2003/2007/2010, Microsoft Dynamics, MS Office 2003/2007/2010 Line Of Business Apps: Abacus, Juris, Dentrix

The leading provider of managed IP communications services in North America. Provided first-level technical support for nationwide Broadband customers, mostly at the Business level such as RadioShack, Jamba Juice, Family Dollar, Check into Cash, etc. Troubleshot hardware, software, and connectivity issues. Challenged to provide timely resolutions to mission-critical application users.Achieved high levels of productivity, handling over 150 calls per week and averaging 30 + calls daily.Proactive opening of customer and network trouble tickets.Monitored customer and network devices and circuits.Monitored security events for firewalls and intrusion protection systems.Notified customers in the event of service interruptions, including scheduled and emergency maintenance.Resolved trouble tickets.Escalated issues as needed and maintained communication with customer and Technical teams. Logged and followed-up on trouble tickets.Worked independently from home on occasional weekends and holidays utilizing VPN services.Demonstrated exceptional skills in professionalism and responsiveness in a wide variety of areas.Created and maintained VRF Resource page.Built and maintained good working relationships with intra-department/Enterprise level Help Desk staff.

Modesto, California Area

Contemporary, upscale Hotel offering accommodations in more than 200 cities, metropolitan areas, and vacation destinations around the world.Provided first-level technical support on the internal computer network, as well as upgraded the Hotel's computer system. Managed other team members for the maintenance of the Hotel, and completed daily operations to keep the Hotel up to standard.Assisted Property Operations Director in scheduling and organizing daily tasksManaged a group of 8 Maintenance Engineers delegating responsibility of Hotel repairsActed as the main point-of-contact between Hotel Staff and Maintenance EngineersCreated and maintained daily work-log tracking Maintenance Engineers workloadPresident of the Safety Committee which created a safe atmosphere for Employees and guests of the HotelBuilt and maintained business relationships with vendors which provided repair equipment and suppliesInteracted and maintained successful working relationships with Business Office tenantsObtained daily meter readings for all Hotel utilities in order to compute and divide Hotel/Tenant financial responsibilityProvided technical support and maintained internal computer networkOrganized and implemented large-scale computer upgradeManaged active directory accounts for all EmployeesProactively identified potential areas for system outage and initiated analysis and resolution.

Equine Studies

General Education classes with a concentration in Equine Studies.

Diploma, General Education

High School Diploma, General Education

Activities and Societies: Band, Jazz Band, Dance, Drama