Michael Powers Jr Email & Phone Number

Remote

Responsible for trouble shooting and resolving issues occurring with all Simplisafe products as well as account issues. Responsible for maintaining account records, logging all information and assisting in guiding new employees in company practices and policies.-Troubleshoot and resolve all technical issues-Troubleshoot and resolve all account issues-Offer high level customer service to customer satisfaction-Assist with new advisor development-Implement all personal development as per quality department-Maintain quality records and log all issues in company system

Remote

Through this platform I worked for multiple different clients providing customer service, technical support and billing. Clients included eBay, Intuit, Carnival and Aggero. As a freelancer, I am responsible for managing my schedule, time keeping, technical support on my equipment and maintining my contract status. -Troubleshoot and resolve all technical issues-Troubleshoot and resolve all account issues-Offer high level customer service to customer satisfaction-Assist with new advisor development-Implement all personal development as per quality department-Maintain quality records and log all issues in company system for each client

Remote

Responsible for trouble shooting and resolving issues occurring with iOS and Mac products as well as iCloud account issues. Responsible for maintaining account records, logging all information and assisting in guiding new employees in company practices and policies.-Troubleshoot and resolve all technical issues-Troubleshoot and resolve all account issues-Offer high level customer service to customer satisfaction-Assist with new advisor development-Implement all personal development as per quality department-Maintain quality records and log all issues in company system for Apple

Remote

Responsible for trouble shooting and resolving issues occurring with iOS and Mac products as well as iCloud account issues. Responsible for maintaining account records, logging all information and assisting in guiding new employees in company practices and policies.-Troubleshoot and resolve all technical issues-Troubleshoot and resolve all account issues-Offer high level customer service to customer satisfaction-Assist with new advisor development-Implement all personal development as per quality department-Maintain quality records and log all issues in company system for Apple

Arab, Alabama, United States

Responsible for releasing product to customers utilizing software provided to troubleshoot and solve is- sues. Assist demand planners with contacting customers.-Utilized Styline and Shop Trak to release orders to customer-Troubleshoot and resolve all issues ensuring all corporate and FDA standards are met-Provide customer service to all clients concerning their orders-Ship domestically and internationally per customer needs-Assist document control in scanning documents to internal server-Assist laser marking and metal finishing operations

Huntsville, Alabama, United States

Operated a robotics assembly line and performed quality inspections on meters to insure proper assembly. Trained new operators with technical support and trained on machines. I assisted management with the manual assembly of Robotic operations, material service operations and all other aspects or required policies and procedures.-Operated robotic machine to produce glucometers per customer request-Provided technical support to newer operators-Resolved mechanical and software related issues-Provided training to new employees in the production area-Assisted with manual production-Provided support as a material handler when needed-Assisted supervisor and management with all requested tasks

Arab, Alabama, United States

Assemble electronic parts per work instructions and ISO standards. Maintain work area and fill out proper paper work per supervisor instruction. Working through Coast Personnel.-Assembled circuit boards and cameras for advanced security systems-Configured video software upon completion of full assembly-Provided technical support to other associates-Assisted with demonstrations to achieve customer satisfaction-Completed production paperwork