Michael Prigg Email & Phone Number

South Carolina, United States

Myrtle Beach, South Carolina

• Responsible for all level 2 troubleshooting for voice and data. This included programming/replacing Cisco Voice Over IP infrastructure (phones, routers, voice gateways (VG), wireless access points, all workstation move, adds, and changes, switchport activation for service area• Responsible for design, installation, terminating, and maintenance of all cat6, cat5 wiring Cisco network infrastructure for service area• Responsible for documentation of fiber network and exposed failure point in fiber ring• Provided technical and analytical support to clients requesting assistance with business needs that resulted in new or modified bulk communication system. (Loop, Avtec, Icon, Verint) • Provide primary 24/7 on call for WAN/LAN/Voice, SCADA, • Run fiber and make terminations from the regulators to the RTU in power substations

Lake City, Sc

• MEI certified technician.• Design, build, and trouble shoot NMEA networks • Configure and troubleshoot weather stations, engine and tank monitoring equipment, transducers, and C-Zone systems• Provide technical support for marine industries in and out of the U.S.• Process customer orders, create invoicing, pull and package merchandise for shipping

Florence S.C.

•Installed, maintained, and repaired: telephone systems including Avaya VoIP, computerized PBX’s, automatic ringdown systems, nuclear plant selective signaling, and siren warning systems•Maintained fiber optic systems, analog and digital multiplex systems, data and communication systems•Installed and performed troubleshooting of AC power and DC battery systems such as generators, transfer switches, DC plants, and UPS•Installed and maintained corporate wide data networks and data communications equipment to support Energy Management Systems, Distribution Automation Systems, TCP/IP Networks•Maintained and supported microwave and fiber (SONET) transport systems. Alcatel-Lucent DMX, Lucent DDM-2000, Alcatel-Lucent MDR-8000 and 9000, DACS•Maintained and troubleshot DS0, DS1, and DS3, FXO, FXS circuits, using associated testing equipment•Successfully added, moved, and changed Nortel PBX and voice mail accounts•Expert troubleshooting background in networking and communication equipment•Understanding of network wiring•Worked independently on tasks/projects and lead small project teams•Performed complex tasks to resolve technical problems involving multiple variables and limited standardization•Effectively managed work tickets and asset inventories •Provided expert customer service to all levels of customers and supporting desktop and laptop PC’s.•Ability to distinguish the full spectrum of colors in order to work with color coded wiring•Trained/Certified in NERC/CIP and unescorted Nuclear access.•Effectively used change management procedures to preplan service outages and coordinate maintenance activities with minimal impact to customers •Served as on-site analyst and first point of contact for any issue or trouble arising from use of :Cisco Data networking equipment (LAN, WAN, VoIP, etc.)Motorola radio equipment such as MOSCAD systems, repeaters, and trunk systemsFrame RelayMPLS servicePC operations

Scranton Sc

• Recruited, hired and trained all store personnel in corporate procedures, store operations and customer service• Evaluated and disciplined employees• Developed and implemented weekly work plans and prepared daily employee schedules• Maintained store budget and profitability by controlling sales, expenses, and payroll costs • Reconciled store accounts with standardized daily and weekly reports • Ensured proper handling of bank deposits and control of cash overages/ shortages on a daily basis• Performed accurate lottery, cigarette, merchandise and cash audits• Assured proper handling of authorized gasoline changes and ensured prompt gasoline price changes• Responsible for ordering and authorizing merchandise purchases, product displays, and implementation of sales promotions• Executed vendor pickups and credits on dated merchandise as well as accurate accounting of all inventory transfers, write off and value adjustments• Obtained thorough understanding of gasoline procedures and maintained equipment at satisfactory operating conditions

Florence, South Carolina And Myrtle Beach

General Manager of Florence and Myrtle Beach Stores • Recruited, hired, and evaluated employees for multiple store locations • Directed employees and all aspects of sales, account management, and business operations • Trained employees in company policies and procedures • Monitored and managed weekly rental payments, credit closure, and merchandise repossessions • Performed daily work audits and backup of daily transactions and customer accounts• Scheduled staff assignments and driver routes to optimize route efficiency and on time deliveries• Maintained positive customer outcomes by ensuring excellent customer service

Florence, South Carolina Area

Buffalo/Niagara, New York Area

• Installed, repaired, maintained, tested, and conditioned telephone lines for special circuits, troubleshooting, and cable splicing • Efficiently analyzed and cleared cable problems in all types of communication cables, including fiber optic, aerial and buried cables in a variety of environments• Tested facilities and equipment in a variety of settings including confined work spaces, manholes, trenches, and tunnels• Climbed ladders and poles and worked aloft for long periods of time using tools and test equipment• Educated in all areas of telecom testing and procedures• Experienced with hot metals, small hand tools, mechanical equipment, color coding and conductor identification