Information Technology Management Leader with 12 years of experience managing a $5Mannual IT contract in the Public Sector.In my work, I am able to identify and implement processes and products to increase productivity,efficiency, and financial savings. I engage strong leadership skills ensuring that all service levelagreements, financial goals, and deadlines are met. Known for working extremely well underpressure with an ability to multi-task, I lead and support a team while engaging stronginterpersonal skills complemented by excellent verbal and written communication skills for teamcommunication, work accuracy, and project execution.CAREER HIGHLIGHTS: Migration to New VMWare Infrastructure – Led team to define, present, and create thenew VMWare and storage environment for the client; virtualized 85% of the client’sphysical server environment, and migrated all data to a new EMC storage array Firewall Migration – Led team that proposed and installed new firewalls that wereneeded in order to support the growing number of staff who were required to workremotely due to the Covid-19 pandemic; installation of the firewalls and migration ofsecurity rules were completed with minimal impact to the clients’ operations Infrastructure Migration – Completed a project to migrate all City of Fort Wayne/AllenCounty department data stored on 200+ Novell servers into a shared Windows Server andActive Directory environment; in addition, migrated 3000 users from an open-sourceemail environment into Microsoft ExchangeSKILLS AND EXPERTISE:Team LeadershipHiringTrainingCoachingMentoringIT Strategic DirectionExecutive LiaisonIT Services DeliveryTechnical RFPsService Level AgreementsCustomer ServiceRelationship ManagementClient TrainingIT Equipment ManagementHardwareSoftwarePoliciesProceduresIncident ResolutionTroubleshootingProject ManagementClient RequirementsBudgetsForecastsContract ManagementInventory ManagementOrder ProcessingPurchase Orders
Listed skills include Service Delivery Management, It Strategy, Management, Leadership, and 13 others.
