• Supporting plant and manufacturing infrastructures, which includes process control equipment.• Manage site wide projects for all organizational sites including access control, CCTV, cabling, infrastructure, retrofits, network equipment, server, copiers, mobile devices, etc.• Working with and troubleshooting Office & Exchange 365 as well as Azure management portals.• Managing users, computers and servers with Active Directory, Windows Admin Center & Sever Manager.• Working with virtual servers and workstations in Hyper-V, Microsoft HCI and VMware environments.• Performing maintenance, as well as change and patch management on Windows Servers and network equipment.• Utilizing Meraki dashboard to troubleshoot network issues and identify potential problems and trends.• Manage relationships, contracts and projects with vendors and distributors to assure deliverables.• Helping users remediate Phishing emails and Email fraud using Mimecast Admin portal.• Configuration, setup and troubleshooting of SIP phones and soft clients using FUZE and Ring Central portals.• Working in Service Now ticket system to create and resolve tickets and tasks.

• Working as a consultant for an Energy Company customer providing support for a Trade Floor environment. • Assist in troubleshooting for desktop, server, network, telecom and printing issues.• Working with Office 365 and Exchange 365 management portals on a daily basis.• Maintain Active Directory Users, Groups, OU’s and GPO’s.• Manage Meraki equipment and troubleshoot assorted network issues with tools like Meraki Dashboard.• Performing maintenance, as well as change and patch management in a Windows Server 2016 environment. • Provision virtual servers and workstations in Azure and DIN Cloud environments. • Deploy software to users through PDQ Deployment Server. • Supporting spam and email issues through Mimecast mail security portal. • Administration of phone system and all phones through Broadcloud Management Portal. • Develop laptop and desktop images using Acronis image tool. • Support Printing and plotter issues through Windows print server and Printer Cloud environments.• Create routine reports and gather information using Netwrix Auditing Tools.

• Manage Microsoft Office 365, Exchange Server 2015 and Lync Server 2015.• Provision and manage physical and virtual servers within a Hyper-V and VMware environments.• Maintain, support and troubleshoot Active Directory, DHCP and DNS services.• Support Dell Equalogic and NetApp SAN-based Storage and backup devices.• Provide support, troubleshooting, repairing of all windows and Apple devices. • Support and maintain McAfee, Sophos and Bitlocker based antivirus and encryption solutions for all US offices. • Manage Citrix Sharefile Server, WebEx and Mitel Cloud based services.• Provide support for wired and wireless networks, VOIP and video-conferencing equipment.• Leverage Solarwinds and PRTG network-based network monitoring for daily operations and continuity.• Perform data recovery when necessary on damaged or failing devices.• Document technical related processes for the IT department and its user base.

• Manage and maintain Office 365 and exchange 365 environments.• Administrate Active Directory and Windows 2012 servers, including change and patch management.• Manage, troubleshoot and support hardware, software, printing and networking equipment.• Support and manage wired and wireless network infrastructure and all mobile devices.• Work with stakeholders to develop business continuity policies and procedures for the business.• Document companies technical related processes within the business, including policies and procedures.• Consult and assist in development and implementation of technology for special and confidential projects.• Work with vendors for support and procurement of products and services.• Providing technical guidance and support to employees and management.

US Field Support Coordinator (January 2013 – October 2013)• Provided technical support in the field for laptops, tablets, cell phones, GPS, hand held radios and remote access.• Perform and necessary field repairs to PC and mobile devices while in the field.• Work with Geo-Science experts to plan, organize geological field trips in the US.• Assisted the Shell HSSE team to interpret, create and update safety documentation used for field trips operations. • Create and maintain safety, incident and trip documentation.

• Troubleshoot and repair desktop, laptop, server, mobile device, printer and networking issues.• Manage and repair windows and Linux machines used for the Geo-Science Classes.• Support and manage Active Directory issues with users, groups, OU’s and GPO’s.• Image laptops, desktops and workstations using the corporate images provided by the enterprise group.• Support Shell leadership teams and VIP groups on a daily basis for desktop, AV and special events and meetings.• Configuration and setup of multi-user, multi-location events using Polycom, Tandberg, Skype devices.• Setup and break down of computer equipment as well as physical and wireless networks for class rooms.• Provide training for applications like MS Office, Live-meeting, Communicator, Polycom and Tandberg.• Visit and support other locations as needed or requested to facilitate departmental and site wide projects.• Managed trouble tickets using “Remedy” ticket system.

Managed and maintained all IT equipment, internal and external, for both OnDuty Systems and Clearsail Communications. Managed and trained Clearsail ISP employees as well as training OnDuty sales staff. Operate as the direct technical liaison between Owners and Executive members in the Company. Maintained networks for both companies as well as 2 satellite offices and 2 Collocation facilities. Responsible for all LAN, WLAN, WAN, VPN, VOIP, server, desktop, laptop, imaging and mobile devices. Support active directory users, groups, profiles and GPO’s as well as MS Office, Adobe, Paperport, Quicken. Consult and manage on special network and infrastructure projects for both companies and VIP customers. Developed and maintained “Network Operations Center” to monitor both companies networks and services.

Prepared, imaged and deployed all field equipment to field offices and drilling sites for use.Performed on-site repair and troubleshooting of damaged equipment and peripherals.Performing some systems analysis, network administration and project management as a contract consultant. Operated as well as provided the care, distribution, setup, and maintenance for all computer and networking components such as desktop and laptop PC’s, PC related equipment, parts, systems, servers, hubs, switches, routers, printers etc.