Michael Proctor Email & Phone Number

United States

o Deployment of large-scale initiatives cross-functional teams within Multi-Tenant Cloud Orgo Coordinate activities of Operations, Support, Professional Services, Product Management, Engineering, and QA teams to ensure flawless execution of directives o Assist the organization in implementing portfolio, program, and project best practices o Operate across the MTC organization to evolve the Project Management Methodologies and influence organizational process improvement

Pittsburgh, Pa

Responsible for the formulation of holistic implementation strategies designed to effectively capitalize on the thoughtful convergence of people, processes and technology. Significant leadership responsibilities in driving the adoption of service delivery models offering clients scalability and flexibility while providing organizational transparency of the value realized across the entire landscape.

o Development of corporate-wide data strategy policies and framework o Pillars of competency: Data Governance, Data Privacy, Data Platform, and Data Reporting o Ensure that Comcast meets all Consumer Privacy laws mandated by the CCPA (California Consumer Privacy Act) and future U.S. Federal and State consumer privacy laws

Sparks, Md

Responsibilities include developing the technology roadmap aligned to and in support of Business strategies and the approved business process roadmap and execute the strategy for global cross business service process optimization.

Princeton, Nj

NRG, a Fortune 300 and S&P 500 Company is one of the country’s largest power generation and retail electricity businesses. As a member of the Implementation & Transformation Leadership Team the scope of responsibility includes oversight of the migration from JD Edwards to SAP and transparent integration of auxiliary systems & interfaces. The Leadership team provides the overall program communication plan, Governance Strategy, SOX compliance, Change Management and the coordination of Training. Phase I impacted areas: travel & expense, 3rd party & inter-company service billing, accounts receivable, cash management, asset management (Maximo) and Treasury.

Glenn Mills, Pa

DELOITTE TOUCHE TOHMASTSU, Glenn Mills, PA 2013-PrsentPMO (Program Management Office) – Contract EmployeeResponsible for the end-to-end program/project delivery effort including: oversight of program/project status; build, develop, & manage project team resources; ensuring program/project milestones are met; program/project status reporting; and monitoring to keep programs/projects on schedule and to budget within identified standards. Responsible for risk identification, resolution and escalating as required through proper channels to ensure consistent and efficient delivery.

Teaneck, Nj

Service Delivery & Application Development/Testing/Support/Help Desk - Responsible for providing overall leadership and execution of onsite/offshore support model. Scope included insuring the delivery & execution of SAP and non-SAP application (124 apps.) development, upgrades, enhancements, and Basis and Security initiatives across the client organization. Application portfolio also included web-based systems, CRM, Internet and Intranet websites, dot net & SharePoint applications. POC for communication of application portfolio health and performance against established SLAs and organizational objectives. Tasked with driving monthly leadership meetings with client IT and business senior management to evaluate current performance metrics, ROI and identify opportunities for improvement. Additional responsibilities included pre and post sales support, technical solutions, staff augmentation, response to RFP, overall ownership of the Program across all project streams; responsible for financial discussions and decisions relative to agreed upon SOWs and MSAs; escalation management.

Project Management, Business development, Contract negotiations, personnel hiring and allocation, systems analysis and design, system configuration, systems automation, implementation and various consulting duties.

Provided project leadership and technology direction and process improvement for all business units. Point of contact for stake holders regarding overall milestones. Developed solutions to a wide variety of complex problems that required the regular use of ingenuity and creativity. Provided input to long-term IT Strategy and organizational goals. Worked closely with senior management providing corporate synergies for new technology applications. Successfully managed the implementation of SAP order-to-cash process in Canada for the Pharmaceuticals, Consumer, Animal Health, Bio Pharma, and Export divisions. This project was a migration from JD Edwards ERP system.

Brookhaven, Pa

Co-founder of an IT consultancy specializing in SAP customization, implementations, performance tuning & optimization, application interfacing and integration. Primary areas of focus were the Order-to-Cash process (SD), Electronic Data Interchange (EDI), E-Commerce, Workflow, Import/Export & Licensing and CRM. Instrumental in the management of all aspects of business development, contract negotiations, project management; systems design & analysis, implementation and consulting services.

Wayne, Pa

Project Management, New Business development ($2 million/year), the mentoring, development, training and evaluation of personnel. Responsibilities included the deployment and management SAP technical consulting staff. Negotiated billing rates and length of engagement. • Maintained 100% client engagement level.• Managed a staff of 25 technical consultants with a 90% billable rating.• Formulated the strategies for targeting small and midsize organizations that require smaller, more dynamic implementation models and teams to complete projects on compressed implementation time lines and reduced budgets.• Negotiated flexible billing rates for junior consultants to satisfy client requirements while affording the consultant the opportunity to gain valuable experience.

Executing Complex Programs

B.S., Management Informations Systems

Education record