Michael Quest Email & Phone Number

Piscataway, New Jersey

Ranked in top 20% of Account Managers Resolving customer complaints through superior knowledge of company products, services and problem solving techniques. Utilize sales techniques to maintain, upgrade customers product lines and services.

Woodbridge, New Jersey

Leading financial institution and home for all aspects of personal and commercial financial needs.BANKING CENTER MANAGERManage and oversee all aspects of daily operations, sales and client experience for staff of 6 team members for one of the top offices in the market to ensure streamlined center operational activities and efficiency. Implement in-depth training workshops at a minimum of four times per month regarding operating systems, products and operational procedures.Drive revenue growth through the development of plans and new business goals; provide a superior level of customer relations; promote the sales and service culture through coaching, guidance and staff motivation; create procedures for internal opportunities.Print and review daily reports in order to adjust daily workload.Observe and review daily employee activities in order to provide feedback and guidance on opportunities and success; act as team leader for all special events.Ensure the achievement of both individual and branch sales goals through the management of new business sales, referrals, and retention of account relationships. Participate in community affairs to increase the bank's visibility and enhance new and existing business opportunities. Created a culture of advancement for staff.Analyze and coach market personal bankers and banking center managers to achieve sales results.

World's largest B2B office product Company supplying office products to businesses and institutions.; Led in the development of long-term relationships with select strategic customers; maintained and managed customer accounts. Ensured the execution of tactical and operational segments of the sales plan; managed the set-up and coordination of product shows.Coordinated rollout programs for companies and federal agencies consisting of up to and over 3,500 employees.Developed and launched a new minority and customer account partnership program.Oversaw the coordination and participated in GSA sponsored vendor shows and events.Prepared detailed sales and activity reports, communications, and follow-up documents.Worked with comptrollers, purchasing managers and agents to establish cost saving programs; monitored and adjusted gross margin revenue to remain profitable.Sourced and acquired new federal business ventures by networking and utilizing the Freedom of Information Act.Trained and mentored federal employees in regards to various ordering methods; established a unique ordering process with General Service Administration.

Northeast's largest independent dealer supplying office products to businesses and institutions.; Managed the acquisition and cultivation of 50 new clients that generated approximately $300K in sales.Contacted approximately 100 potential clients via telemarketing or canvassing on a weekly basis.Coordinated and implemented the training of company sales team on the strengths and weakness of competitors.

New York's forth largest bank providing private and commercial banking services to the greater New York City area.; Directed and led the daily operation of branch office and six staff members with deposits totaling over $45M.Developed and launched strategic sales programs and incentives for the sales team; trained staff on bank's audit policy.

Managed and oversaw all aspects of branch operations and 6 staff members with deposits totaling over $21M. Drove strategic business objectives, including lending, product sales, customer service, and security and safety in accordance to bank objectives. Ensured a superior level of customer relations and promoted the sales and service culture through staff coaching, guidance, training and motivation.Executed the auditing of accounts, records of proof, and certifications to ensure compliance with standard procedures and practices; supervise the compilation of reports on operational functions and branch financial data.Conducted meetings to inform and train staff on new products and services.Achieved a branch ranking of 15 out of 220 branches in the company for improving all aspects of business. Received the "Branch Manager Sales Competition Award" for the highest percentage increase in sales for two consecutive quarters.Received an 86% ranking on annual audit.Selected to be on the Merger Team which trained and adapted new employees to Bank of New York systems and procedures.

Successfully completed training course in public finance, marketing, retail auditing, municipal dealers and personnel.

Field Wireman

New Rochelle,Ny

Supervise processing of deposits to be forwarded to Federal Clearing House.

Project Management

Project Management Certification

Bachelor, Business Administration ~ Finance

Education record