Michael Ferguson Email & Phone Number

Atlanta, Georgia, United States

Greater Atlanta Area

• Serves as the operational and financial compliance consultant to Executive Management team.
• Develops short- and long-term strategic initiatives and defines Key Performance Indicators (KPI), and analyzes data to monitor the team’s performance.
• Responsible for leading process improvement and change management practices by identifying best practices for task management, training, and documentation.
• Communicates risks to project managers, including schedule impacts, roadblocks, and dependencies.
• Monitors and manages the performance of the compliance program and related operational business activities on a continuous basis.
• Identifies potential areas of compliance and business operational vulnerability and risk.

Greater New York City Area

• Led implementation of new compliance programs, which were built from the ground up, and provided operational business and financial structure across the organization.
• Advised the business and functional areas on compliance policies and procedures.
• Developed, implemented and refined controls, processes and business operational procedures.
• Analyzed and identified gaps in compliance program effectiveness.
• Facilitated program and operational budget review, auditing, reconciliation and management process.
• Prevented operational and financial risk, and documented successes in standard internal and external business best practices procedures.

Wauwatosa, WI

• Effectively managed multiple projects simultaneously, including facilitating the high-risk transaction compliance review and approval process for regional sales zones as well as five internal businesses.
• Implemented internal controls and Aggregate Spend reporting initiatives as the lead for a cross functional business team, thereby improving standard operating procedures and external business practices.
• Identified potential issues and enhancement opportunities while preventing negative business impact.
• Provided subject matter expertise and guidance to supported internal businesses regarding compliance policy, Code of Conduct, Anti-Kickback statutes and Sunshine Act regulation issues preventing non-complaint.

Alpharetta, GA

• Earned the Verizon Customer Service Excellence Award for providing exceptional customer support.
• Provided technical and troubleshooting support for client wireless devices and educated customers on device features and usage.
• Led initiative to improve first call resolution metrics, which resulted in a customer satisfaction score of 98% and led to increased customer loyalty.
• Researched and resolved billing and account issues for Southeastern regional client base, ensuring billing accuracy and reduction of applied credits and resulting in increased company revenue.

Alpharetta, GA

• Educated clients and potential customers about available financial services and products, resulting in stimulated growth of existing business and establishment of new client bases.
• Researched and resolved issues related to customer accounts, ensuring full compliance to industry regulations and guidelines at all times.
• Provided superior customer service, effectively positioning the company above industry standards.
• Collaborated regularly with the finance team to ensure accuracy of forecasting and other activities.

Greater Atlanta Area

• Provided team leadership and guidance that increased the team’s cooperative execution of company vision.
• Developed exceptional training for new employees.
• Complied with strict FAA guidelines and regulations ensuring passenger safety and airline integrity.
• Established customer loyalty and promoted customer satisfaction and return business through a variety of methods, including offering value-added incentives to airline passengers based on needs.

Education record

Activities and Societies: Alpha Phi Alpha Fraternity, Inc. SGA, Chair of Student Affairs Resident Assistant

Education record