Manage onsite facilities and warehouse operations. Dual role as HR Administrator ensuring legal compliance and developing ongoing policies and procedures.

• Provide car dealerships with phone-based website support, application assistance, and user resets.• Tier 1 and Tier 2 support for corporate employees, including troubleshooting systems and applications, Active Directory account management, and password reset.• Utilized ServiceNow workflow system for ticket tracking.• Imaging desktop and laptop systems using Ghost software.

• Provide onsite desktop support for clients, including installation of hardware and software.• Performed troubleshooting and diagnostics of malfunctioning equipment at various job sites.• Prepare documentation for records, asset management, and compliance.• Pull cable as well as terminate voice and data.• Troubleshoot and resolve issues with low voltage distributed audio.• Work with remote IT admins to provide onsite “hands” to resolve issues.

•Support Senior Construction Manager and Senior Maintenance Manager with new store construction, relocation, remodel, and ongoing maintenance support of 525+ stores.•Create purchase orders, change orders, pay applications, and closeout packages during the store construction process from inception to completion.•Manage Construction Schedule document for tracking of all construction, special projects, and punch lists. •Prepare Tenant Allowance Packages.•Manage store closing, and de-branding.•Manage end of use fixture disposal process.•Assist Senior Maintenance Manager with repair and maintenance of all retail locations.

•Managed retail facilities needs for 530+ store locations nationwide. •Managed work orders and direction to all maintenance service providers. •Manage preventative maintenance schedules for all locations. •Negotiated service and supply agreements.•Establish protocols for all maintenance contractors performing work; •Maintain Service Channel systems, portal design, and provide related training.•Manage and monitor operational expense and capital budget.•Develop and launch new maintenance programs to reduce cost and drive safety improvements.•Establish relationships with new vendors to diversify cost evaluations and obtain best pricing.•Partner with store operations to communicate policies and education to the store level, while working with risk management to roll out safety improvements to retail locations.

•Responsible for over 550 nationwide retail locations. •Managed repair & maintenance work orders for all retail locations, with a focus on electrical and lighting installation, and performance. •Worked with Maintenance Manager to develop Service Channel software issue logic and mapping.•Maintained Service Channel system at admin level.•Managed cost and performance standards of national service providers. •Reviewed and qualified proposals.•Managed preventive maintenance services for HVAC, electrical, fire and life safety systems. •Tracked service requests progress through completion and provided follow up on equipment repairs.•Collaborated with finance to develop and establish ongoing processes for invoice handling.•Partnered in the development and creation of a Service Channel user training video; provided voice over.

•Served as the primary maintenance point of contact for an assigned region of up to 450 store locations. •Oversaw all repair & maintenance functions for assigned region. •Managed all work orders issued to contractors and maintenance vendors.•Qualified bids for mid to large-scale maintenance projects.•Coordinated new store opening activities alongside the construction department.•Established internal process to closely monitor preventive maintenance schedules and reduce occurrences.•Maintained inspection records and provided reports locations as needed.•Created Service Requests in Service Channel system on behalf the stores. Followed requests and work orders through completion.

•Responsible for repair and maintenance coordination for over 300 retail locations.•Provided over the phone troubleshooting for repair issues at retail locations•Provided technical support for the in-house work order system.•Established PM schedules for HVAC equipment at all retail locations•Coded and processed invoices to be submitted to AP.

•Assisted Property Manager in all duties related to building operation and maintenance. •Responsible for addressing maintenance request for 4 corporate buildings. •Coordinate employee assigned space and relocation.•Organized fire and life safety training classes, and evacuation drills.•Provided direction for day porters and building engineers regarding daily and miscellaneous tasks.•Performed routine inspections of buildings for fire and safety compliance.•Handled the set-up of A/V equipment for training, meetings and presentations.•Oversight of in-house Office Services, including Copy Center and Mail/Shipping Center.