Michael Quyn Email & Phone Number

Gray, Nt, Au

Berrimah, Northern Territory, Australia

Northern Territory, Australia

Sri Lanka

Manage allocated accounts to maximize cross sell and upsell opportunities with the client.Read, review and make every effort to understand both the business aspects and the technical aspects of the solutions delivered to both clients.Engage with the clients to ensure ongoing work happens smoothly, ensure all information, signoffs and clarifications due from the customer are obtained in the most expeditious mannerLearn the main SP processes and follow through with the client;▪ Prospectfollow-up▪ Order confirmation (JC)▪ Invoicing▪ Delivery▪ Paymentcollection▪ Release processEnsure there is follow-up on all invoices raised and ensure that payments are processed and collected expeditiously.To work with the BA team & delivery team to ensure customer delivery is timely and fits the client requirement.To ensure customers are constantly being presented with new solutions to manage problems within theirbusinesses. (cross sell & up sell).Ensure monthly / quarterly / annually cross selling & up selling targets are met.To coordinate payment collections from their customers.Ensure customers don’t leave the company by providing good service, looking to improve service

Sri Lanka

Learn how the PickMe Passenger App, Driver App and the Corporate Business Portal and associated services relate to current market trends in the use of PickMe Passenger App, Driver App and the corporate Business Portal for transport needs.Propose new ICT solutions to cater to identified trends and needs of the market to which PickMe can caterSharing this knowledge with the team to help build on prospective products and customizations of the current PickMe products, to the clients’ identified needs.Acquiring prospects for business partnerships that can benefit from the proposed ICT solutions provided by PickMeBuilding rapo with the potential business partners and establishing ground for collaborationActing upon the relationships built and prospects acquired to introduce new ICT services / products to the marketPromoting PickMe’s ICT products to other businesses / clients in a way that the client is able to sell the same ICT solution to their customersMaintaining a competitive leverage on business opportunities available in the market, and directing the business to take advantage of itArranging for logistical support and other customized ICT services to meet client needsAccount management to ensure satisfaction of the clients and after sale and maintenance of the said PickMe ICT products

Sri Lanka

Experience:Manage the corporate brand for ‘Asiri Central Hospital’ and promoting healthy lifestyle through building brand equity. Developing marketing campaigns for the group of hospitals through ATL and BTL communication mediumsOrganizing events, exhibitions product launchesPostmortem analysis of marketing campaigns and report submissionMonthly market research presentation to be up to date with the emerging trendsConcept development and execution of the rebranding exercise for the group of hospitals ‘Asiri Health’.Manage the official website for Asiri Health www.asirihealth.com to be in line with the new branding along with digital value additions to the online user.Promote basic practices, requirements for JCI Accreditation an internal hospital standardization

Sri Lanka

Procuring new merchants/clients and persuading merchants / clients to sign up for different time periods to sell products online.Building a timely pipeline of merchants/clients and maintaining an average conversion rate of 70% on a monthly basis. Research analyze and present findings of new products and their significance in online presence Building the proposed business model covering all aspects of Production, Customer Service, Fulfillment and FinanceLaunch business covering all aspects of Production, Customer Service, Fulfillment and FinanceEnsure the project launch to be on time with minimum supervision.Building processors baring key elements to track measure and analyze customer behavior, customer retention, complaints, and sales.Implementing and executing business strategies to increase revenue and customer acquisition.Launch business covering all aspects of Production, Customer Service, Fulfillment and Finance.30% month on month growth of the business in aspects of sales and new customer acquisitionEnsuring consistent and trustworthy service provided to the customerAssist the company in creating potential corporate based account portfolios and execution of the process of transforming accounts into a long term contracted list of clients. Manage, maintain and build new/existing relationships with clients Spontaneous assistance and resolving issues. Retain client and promote new arenas for business opportunities

Bachelor'S Degree, Business Administration And Management, General

G.C.E Advance Level