Michael Racine Email & Phone Number

Worcester, Massachusetts, United States

Tier 3 Support for thousands of users.Analyzing a company's IT system and infrastructure to ensure smooth transition and support.Enter precise documentation of hardware, network, and credentials into the system for continued support success.Leading project management for servers and applications as well as planning a timeline for completion of projects.Work closely with vendors to ensure smooth application migrations and upgrades.Administer Office 365 support, security, and migrations.Provide support to end users on-site identifying and resolving issues to ensure minimal business disruptions.Providing advice on technology best practices.Strong skills in building and maintaining client relationships.Managing clients and technology needs.

Clinton, Massachusetts, United States

Worcester, Ma

Perform network and desktop support for users across multiple locations, identifying and resolving issues to ensure minimal business disruptions. Provide on-site assistance to end users pertaining to the installation, troubleshooting, and support of their computer applications, hardware and network devices. Replace end of life hardware, including servers, switches, routers, WAPs, firewalls, workstations, etc. Investigate the cause of problems and implement the best solution, also provide rigorous preventive maintenance to ensure decreased issues and down time. Deploy and administer Office 365. Build and maintain strong client relationships. Using ConnectWise for remote management, ticketing processes, and client account information storage.

Westford, Massachusetts

Responsible for day-to-day technical support and system administration for the company. Technical lead in the purchasing and implementation of computers and software. Responsible for the creation and maintenance of virtual servers using VMware vSphere on ESXi hosts. Implemented and maintain Windows Deployment Server with Deployment Workbench for quickly imaging windows computers. I have decreased the length of this process by 50%. Technical support for MacOS, Linux Distributions, and Windows OS. Configure and maintain Windows Server 2008-2016 and roles. Manage the backup system Unitrends, to ensure the integrity of company data for disaster recovery. Responsible for the maintenance of Office 365 & Exchange mailboxes. Worked closely with the Director of Security to comply with 27001k and administer security features to maintain the integrity of data on the network.

Worcester, Massachusetts

Serve as end user Help Desk solving technical issues while maintaining SLAs. Configure and administer Windows Server 2008, 2012 and 2016 Responsible for Active Directory user additions and removals as well as global security groups. Administer Microsoft Exchange Server 2013 users and mailboxes. Spiceworks ticket system VoIP - Switchvox and Digium/Polycom phone systems New Hire account setups and terminations. ​

Leominster, Massachusetts

Laptop and Desktop Break/fix Residential and Commercial onsite support to repair servers, printers, software and hardware. Receive customer desktop and laptop machines for in-store repairs Break down the malfunctioning machine and replace damaged hardware Identify issues in network connections Configuring Outlook emails Data recovery Error Checking and Diagnosing Hard Drives Repair Operating System boot issues