Michael Rafferty Email & Phone Number

Currently working as a Customer Service Representative, answering questions on Tax Law. My customers are primarily employers, who need assistance with certain tax forms. I research through publications, IRS Code, IRS Regulations, IRS Bulletins, and Form Instructions to ascertain the correct information to relay to my customers. I answer questions on basic Tax Law, referring more complicated problems to my supervisors. I began working for the IRS in the Tape Library, where I monitored, cataloged, managed, and circulated over 50,000 tapes. I left the Tape Library after receiving a promotion and transfer to the Call Service Site.

Martnsburg, Wv

Interviewed prospective applicants for employment with the US Army, determined the qualifications of prospective employees, pre-screened prospects over the phone. I processed qualified individual’s application for employment, conducted background checks and police checks. Counseled non-selectees about qualifications, instructed them on alternative ways to become qualified. Adhered to policies set forth my by company and the US Army Recruiting Command.

Provide coverage for teachers who are absent, mostly short term. Provided long term coverage (full year) for two Behavior Disorders class and an Autism class. I provided coverage for all schools, elementary through high school within Berkeley County; my experience was with mostly Special Education classes. I have taught Geometry, History, English, and Social Studies classes

Martinsburg, Wv

Provided service coordination assistance to MR/DD clients and families. Conducted annual Individual Program Plan meetings with the client, family, and other professionals with follow ups scheduled every six months. Coordinated with other local agencies for services. Responsible for the planning, development, preparation, and implementation of plans, budgets, and training programs. Maintained a case load of twenty individuals in group home settings and those living with their natural family.

Martinsburg, Wv

Provided both direct service and case management for juveniles who were in pre-adjudicated status. Provided counseling and coordinated with various local agencies to ensure client=s support system were intact. Advocated for juveniles, ensuring their rights were protected. Maintained case load of 15-20 juveniles and was responsible for ensuring all data was kept up to date.

Martinsburg, Wv

Coordinated and developed training programs for sixteen Mentally Retarded and Developmentally Disabled (MR/DD) individuals. Conducted annual and quarterly Individual Service Plan meetings with other professionals. Coordinated with other agencies for services, coordinated with local businesses for hiring of individuals, developed programs to create independence. Managed twenty two Quality Living Assistants, trained Quality Living Assistants in a variety of subjects. Maintained two group homes within ICF/MR regulations.

Bachelor'S Degree, Social Work

General Studies