Michael Ramirez Email & Phone Number

United States

- Actively Identify business-critical priorities by leveraging KPIs and comprehensive usage data to define essential infrastructure and customer roadmaps- Develop playbooks to ensure Operations and Support teams are equipped with the necessary resources to operate efficiently and independently- Integrate legacy operations policies into ticketing systems to enhance communication across cross-functional teams within the organization- Define deployment velocity to ensure that all customer entitlements are delivered in accordance with their contract

San Francisco Bay Area

- Managed data center vendor relations, developed roadmaps and defined scaling strategies to ensure the best possible ROI of assets- Scaled global data center footprint to 25+ locations globally- Deployed to secure cabinets in collocations provided by top data center vendors globally- Scaled device cloud to roughly 5,000 devices across 70+ locations around the world - Managed 50+ independent contractors globally - Developed a global inventory and sim card management system- Defined and differentiated roles within the Operations organization to empower individuals and rapidly improve deployment velocity

San Francisco Bay Area

- Responsible for overseeing daily operations, ensuring efficiency, effectiveness and reliability in all business processes- Managed all business critical services from ISP, Power, Software Tools for the company - Expanded and managed Headspin's global data center footprint from its inception, growing from 0 to 15 locations- Managed the end to end deployment cycle of all Headspin infrastructure globally- Oversaw all hardware procurement and developed inventory management for Headspin's first device cloud- Managed logistics, import/export of all critical Headspin infrastructure globally

San Francisco Bay Area

• Drove new business and client acquisition through cold calling, lead generation and exceptional customer service.• Leveraged professional network for lead generation and wins.• Worked in a very fast paced environment to compete with other wireless carriers to build market share in the region.• Cultivated and developed customer relationships to enable sustained revenue growth. Created trusted relationships with clients which lead to a healthy funnel month over month.