Michael Ramirez Email & Phone Number

Washington DC-Baltimore Area

• 𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:𝘔𝘢𝘯𝘢𝘨𝘦 𝘥𝘦𝘴𝘬𝘵𝘰𝘱 𝘢𝘯𝘥 𝘭𝘢𝘱𝘵𝘰𝘱 𝘤𝘰𝘮𝘱𝘶𝘵𝘦𝘳𝘴, 𝘱𝘦𝘳𝘪𝘱𝘩𝘦𝘳𝘢𝘭𝘴, 𝘱𝘳𝘪𝘯𝘵𝘦𝘳𝘴, 𝘴𝘮𝘢𝘳𝘵𝘱𝘩𝘰𝘯𝘦𝘴, 𝘴𝘰𝘧𝘵𝘸𝘢𝘳𝘦 𝘥𝘦𝘱𝘭𝘰𝘺𝘮𝘦𝘯𝘵, 𝘢𝘯𝘥 𝘴𝘦𝘤𝘶𝘳𝘪𝘵𝘺 𝘱𝘢𝘵𝘤𝘩𝘦𝘴. 𝘈𝘥𝘮𝘪𝘯𝘪𝘴𝘵𝘦𝘳 𝘴𝘦𝘳𝘷𝘦𝘳𝘴, 𝘸𝘰𝘳𝘬𝘴𝘵𝘢𝘵𝘪𝘰𝘯𝘴, 𝘶𝘴𝘦𝘳 𝘢𝘤𝘤𝘰𝘶𝘯𝘵 𝘥𝘢𝘵𝘢, 𝘦-𝘮𝘢𝘪𝘭 𝘴𝘺𝘴𝘵𝘦𝘮𝘴, 𝘢𝘯𝘥 𝘰𝘵𝘩𝘦𝘳.
• Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Partner with IT leaders to develop long-term strategies and capacity planning for meeting future desktop hardware needs.
• Conduct research on desktop products in support of PC procurement and development efforts. Evaluate and recommend products for purchase.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver optimum desktop service levels.
• Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, hard drives, RAM, memory chips, and more.

• 𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:R𝘦𝘴𝘱𝘰𝘯𝘴𝘪𝘣𝘭𝘦 𝘧𝘰𝘳 𝘰𝘣𝘴𝘦𝘳𝘷𝘪𝘯𝘨 & 𝘳𝘦𝘱𝘰𝘳𝘵𝘪𝘯𝘨 𝘢𝘤𝘵𝘪𝘷𝘪𝘵𝘪𝘦𝘴 & 𝘪𝘯𝘤𝘪𝘥𝘦𝘯𝘵𝘴 𝘢𝘵 𝘧𝘦𝘥𝘦𝘳𝘢𝘭 𝘰𝘸𝘯𝘦𝘥 𝘢𝘯𝘥 𝘭𝘦𝘢𝘴𝘦𝘥 𝘧𝘢𝘤𝘪𝘭𝘪𝘵𝘪𝘦𝘴. 𝘔𝘰𝘳𝘦𝘰𝘷𝘦𝘳, 𝘱𝘳𝘰𝘷𝘪𝘥𝘪𝘯𝘨 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘴𝘦𝘤𝘶𝘳𝘪𝘵𝘺 𝘢𝘯𝘥 𝘴𝘢𝘧𝘦𝘵𝘺 𝘰𝘧 𝘤𝘭𝘪𝘦𝘯𝘵 𝘱𝘳𝘰𝘱𝘦𝘳𝘵𝘺, 𝘷𝘪𝘴𝘪𝘵𝘰𝘳𝘴, 𝘢𝘯𝘥 𝘱𝘦𝘳𝘴𝘰𝘯𝘯𝘦𝘭. 𝘐.
• Optimized security & performance by troubleshooting issues rapidly.
• Prepared logs & reported activities & incidents at assigned locations to boost the security & safety of client property, visitors, & personnel.
• Developed mastery of Smiths Detection 6046si cabinet x-ray system to facilitate security screening of bags, parcels, & other objects of similar size.Moreover, I lead accountabilities of conducting property access.

• 𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:𝘋𝘶𝘳𝘪𝘯𝘨 𝘮𝘺 𝘦𝘮𝘱𝘭𝘰𝘺𝘮𝘦𝘯𝘵 𝘢𝘵 𝘑𝘊𝘉 𝘕𝘰𝘳𝘵𝘩 𝘈𝘮𝘦𝘳𝘪𝘤𝘢, 𝘐 𝘩𝘢𝘷𝘦 𝘮𝘢𝘯𝘢𝘨𝘦𝘥 𝘲𝘶𝘢𝘭𝘪𝘵𝘺 𝘢𝘴𝘴𝘶𝘳𝘢𝘯𝘤𝘦 𝘱𝘳𝘰𝘤𝘦𝘴𝘴 𝘸𝘩𝘪𝘭𝘦 𝘦𝘯𝘴𝘶𝘳𝘪𝘯𝘨 𝘵𝘩𝘦 𝘤𝘰𝘮𝘱𝘭𝘪𝘢𝘯𝘤𝘦 𝘰𝘧 𝘦𝘢𝘤𝘩 𝘮𝘢𝘤𝘩𝘪𝘯𝘦 𝘸𝘪𝘵𝘩 𝘤𝘰𝘮𝘱𝘢𝘯𝘺 𝘴𝘵𝘢𝘯𝘥𝘢𝘳𝘥𝘴 𝘱𝘳𝘪𝘰𝘳 𝘵𝘰 𝘴𝘩𝘪𝘱𝘮𝘦𝘯𝘵. 𝘐 𝘸𝘢𝘴 𝘢𝘱𝘱𝘰𝘪𝘯𝘵𝘦𝘥 𝘵𝘰.
• Accomplished complete satisfaction of clients by delivering top-notch services and high-quality products.
• Resolved any known material and supplier issues, this required extensive interactions with other departments.

• 𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:𝘐 𝘸𝘢𝘴 𝘢𝘱𝘱𝘰𝘪𝘯𝘵𝘦𝘥 𝘵𝘰 𝘱𝘦𝘳𝘧𝘰𝘳𝘮 𝘮𝘶𝘭𝘵𝘪-𝘱𝘳𝘰𝘥𝘶𝘤𝘵 𝘪𝘯𝘴𝘵𝘢𝘭𝘭𝘢𝘵𝘪𝘰𝘯𝘴, 𝘳𝘦𝘤𝘰𝘯𝘯𝘦𝘤𝘵𝘪𝘰𝘯𝘴, 𝘯𝘰𝘯-𝘱𝘢𝘺 𝘥𝘪𝘴𝘤𝘰𝘯𝘯𝘦𝘤𝘵𝘴, 𝘢𝘯𝘥 𝘢𝘥𝘥𝘪𝘵𝘪𝘰𝘯𝘢𝘭 𝘰𝘶𝘵𝘭𝘦𝘵𝘴 𝘧𝘰𝘳 𝘳𝘦𝘴𝘪𝘥𝘦𝘯𝘵𝘪𝘢𝘭 𝘢𝘯𝘥 𝘳𝘦𝘴𝘪𝘥𝘦𝘯𝘵𝘪𝘢𝘭-𝘭𝘪𝘬𝘦 𝘱𝘳𝘰𝘥𝘶𝘤𝘵𝘴. 𝘍𝘶𝘳𝘵𝘩𝘦𝘳𝘮𝘰𝘳𝘦, 𝘳𝘦𝘷𝘪𝘦𝘸𝘦𝘥 𝘳𝘦𝘲𝘶𝘦𝘴𝘵𝘦𝘥.
• Resolved installation issues, thereby maximizing customer satisfaction and retention.
• Cleaned, maintained, and stocked vehicles and equipment, while handling multi-product residential and commercial installations.