Michael Ramirez Email & Phone Number

Washington Dc-Baltimore Area

𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:𝘔𝘢𝘯𝘢𝘨𝘦 𝘥𝘦𝘴𝘬𝘵𝘰𝘱 𝘢𝘯𝘥 𝘭𝘢𝘱𝘵𝘰𝘱 𝘤𝘰𝘮𝘱𝘶𝘵𝘦𝘳𝘴, 𝘱𝘦𝘳𝘪𝘱𝘩𝘦𝘳𝘢𝘭𝘴, 𝘱𝘳𝘪𝘯𝘵𝘦𝘳𝘴, 𝘴𝘮𝘢𝘳𝘵𝘱𝘩𝘰𝘯𝘦𝘴, 𝘴𝘰𝘧𝘵𝘸𝘢𝘳𝘦 𝘥𝘦𝘱𝘭𝘰𝘺𝘮𝘦𝘯𝘵, 𝘢𝘯𝘥 𝘴𝘦𝘤𝘶𝘳𝘪𝘵𝘺 𝘱𝘢𝘵𝘤𝘩𝘦𝘴. 𝘈𝘥𝘮𝘪𝘯𝘪𝘴𝘵𝘦𝘳 𝘴𝘦𝘳𝘷𝘦𝘳𝘴, 𝘸𝘰𝘳𝘬𝘴𝘵𝘢𝘵𝘪𝘰𝘯𝘴, 𝘶𝘴𝘦𝘳 𝘢𝘤𝘤𝘰𝘶𝘯𝘵 𝘥𝘢𝘵𝘢, 𝘦-𝘮𝘢𝘪𝘭 𝘴𝘺𝘴𝘵𝘦𝘮𝘴, 𝘢𝘯𝘥 𝘰𝘵𝘩𝘦𝘳 𝘴𝘱𝘦𝘤𝘪𝘢𝘭𝘪𝘻𝘦𝘥 𝘢𝘱𝘱𝘭𝘪𝘤𝘢𝘵𝘪𝘰𝘯𝘴 𝘴𝘶𝘤𝘩 𝘢𝘴 𝘷𝘪𝘳𝘵𝘶𝘢𝘭 𝘥𝘦𝘴𝘬𝘵𝘰𝘱 𝘪𝘯𝘵𝘦𝘳𝘧𝘢𝘤𝘦𝘴 (𝘝𝘋𝘐). 𝘔𝘢𝘪𝘯𝘵𝘢𝘪𝘯 𝘩𝘢𝘳𝘥𝘸𝘢𝘳𝘦 𝘪𝘯𝘷𝘦𝘯𝘵𝘰𝘳𝘺 𝘤𝘩𝘢𝘳𝘵𝘴 𝘢𝘯𝘥 𝘴𝘰𝘧𝘵𝘸𝘢𝘳𝘦 𝘭𝘪𝘤𝘦𝘯𝘴𝘪𝘯𝘨 𝘳𝘦𝘤𝘰𝘳𝘥𝘴. 𝘔𝘢𝘯𝘢𝘨𝘦 𝘶𝘴𝘦𝘳 𝘢𝘤𝘤𝘰𝘶𝘯𝘵𝘴, 𝘱𝘦𝘳𝘮𝘪𝘴𝘴𝘪𝘰𝘯𝘴, 𝘦𝘮𝘢𝘪𝘭 𝘢𝘥𝘥𝘳𝘦𝘴𝘴𝘦𝘴, 𝘢𝘯𝘥 𝘢 𝘧𝘪𝘭𝘦 𝘴𝘺𝘴𝘵𝘦𝘮 𝘪𝘯 𝘢𝘤𝘤𝘰𝘳𝘥𝘢𝘯𝘤𝘦 𝘸𝘪𝘵𝘩 𝘣𝘦𝘴𝘵-𝘱𝘳𝘢𝘤𝘵𝘪𝘤𝘦 𝘴𝘦𝘤𝘶𝘳𝘪𝘵𝘺 𝘱𝘳𝘰𝘤𝘦𝘥𝘶𝘳𝘦𝘴.● Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities. Configure / add new services as necessary.● Partner with IT leaders to develop long-term strategies and capacity planning for meeting future desktop hardware needs.● Conduct research on desktop products in support of PC procurement and development efforts. Evaluate and recommend products for purchase.● Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver optimum desktop service levels.● Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, hard drives, RAM, memory chips, and more.● Prepare tests and applications for monitoring desktop performance, and then provide performance statistics and reports to department leaders.● Work closely with helpdesk technicians to solve End User issues.● Stay up-to-date with industry trends.

𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:R𝘦𝘴𝘱𝘰𝘯𝘴𝘪𝘣𝘭𝘦 𝘧𝘰𝘳 𝘰𝘣𝘴𝘦𝘳𝘷𝘪𝘯𝘨 & 𝘳𝘦𝘱𝘰𝘳𝘵𝘪𝘯𝘨 𝘢𝘤𝘵𝘪𝘷𝘪𝘵𝘪𝘦𝘴 & 𝘪𝘯𝘤𝘪𝘥𝘦𝘯𝘵𝘴 𝘢𝘵 𝘧𝘦𝘥𝘦𝘳𝘢𝘭 𝘰𝘸𝘯𝘦𝘥 𝘢𝘯𝘥 𝘭𝘦𝘢𝘴𝘦𝘥 𝘧𝘢𝘤𝘪𝘭𝘪𝘵𝘪𝘦𝘴. 𝘔𝘰𝘳𝘦𝘰𝘷𝘦𝘳, 𝘱𝘳𝘰𝘷𝘪𝘥𝘪𝘯𝘨 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘴𝘦𝘤𝘶𝘳𝘪𝘵𝘺 𝘢𝘯𝘥 𝘴𝘢𝘧𝘦𝘵𝘺 𝘰𝘧 𝘤𝘭𝘪𝘦𝘯𝘵 𝘱𝘳𝘰𝘱𝘦𝘳𝘵𝘺, 𝘷𝘪𝘴𝘪𝘵𝘰𝘳𝘴, 𝘢𝘯𝘥 𝘱𝘦𝘳𝘴𝘰𝘯𝘯𝘦𝘭. 𝘐 𝘢𝘮 𝘦𝘯𝘧𝘰𝘳𝘤𝘪𝘯𝘨 𝘢𝘭𝘭 𝘳𝘦𝘨𝘶𝘭𝘢𝘵𝘪𝘰𝘯𝘴 𝘢𝘯𝘥 𝘥𝘪𝘳𝘦𝘤𝘵𝘪𝘷𝘦𝘴 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘴𝘪𝘵𝘦 𝘱𝘦𝘳𝘵𝘢𝘪𝘯𝘪𝘯𝘨 𝘵𝘰 𝘱𝘦𝘳𝘴𝘰𝘯𝘯𝘦𝘭, 𝘷𝘪𝘴𝘪𝘵𝘰𝘳𝘴, 𝘢𝘯𝘥 𝘱𝘳𝘦𝘮𝘪𝘴𝘦𝘴. 𝘐 𝘢𝘮 𝘤𝘰𝘯𝘵𝘳𝘰𝘭𝘭𝘪𝘯𝘨 𝘢𝘤𝘤𝘦𝘴𝘴 𝘵𝘰 𝘤𝘭𝘪𝘦𝘯𝘵 𝘴𝘪𝘵𝘦 𝘢𝘯𝘥 𝘧𝘢𝘤𝘪𝘭𝘪𝘵𝘺 𝘵𝘩𝘳𝘰𝘶𝘨𝘩 𝘵𝘩𝘦 𝘢𝘥𝘮𝘪𝘵𝘵𝘢𝘯𝘤𝘦 𝘱𝘳𝘰𝘤𝘦𝘴𝘴. 𝘔𝘺 𝘳𝘰𝘭𝘦 𝘪𝘴 𝘵𝘰 𝘮𝘰𝘯𝘪𝘵𝘰𝘳 𝘦𝘯𝘵𝘳𝘢𝘯𝘤𝘦𝘴 𝘢𝘯𝘥 𝘦𝘹𝘪𝘵𝘴 𝘢𝘴 𝘸𝘦𝘭𝘭 𝘢𝘴 𝘦𝘹𝘦𝘤𝘶𝘵𝘦 𝘢𝘤𝘵𝘪𝘰𝘯𝘴 𝘵𝘰 𝘱𝘳𝘦𝘷𝘦𝘯𝘵 𝘶𝘯𝘢𝘱𝘱𝘳𝘰𝘷𝘦𝘥 𝘢𝘯𝘥 𝘶𝘯𝘭𝘢𝘸𝘧𝘶𝘭 𝘦𝘯𝘵𝘳𝘺. 𝘗𝘢𝘵𝘳𝘰𝘭𝘭𝘪𝘯𝘨 𝘢𝘴𝘴𝘪𝘨𝘯𝘦𝘥 𝘴𝘪𝘵𝘦 𝘵𝘰 𝘤𝘩𝘦𝘤𝘬 𝘧𝘰𝘳 𝘶𝘯𝘴𝘢𝘧𝘦 𝘤𝘰𝘯𝘥𝘪𝘵𝘪𝘰𝘯𝘴 – 𝘩𝘢𝘻𝘢𝘳𝘥𝘴, 𝘶𝘯𝘭𝘰𝘤𝘬𝘦𝘥 𝘥𝘰𝘰𝘳𝘴, 𝘢𝘯𝘥 𝘴𝘦𝘤𝘶𝘳𝘪𝘵𝘺 𝘷𝘪𝘰𝘭𝘢𝘵𝘪𝘰𝘯𝘴.📣 𝐊𝐞𝐲 𝐜𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧𝐬:● Optimized security & performance by troubleshooting issues rapidly.● Prepared logs & reported activities & incidents at assigned locations to boost the security & safety of client property, visitors, & personnel.● Developed mastery of Smiths Detection 6046si cabinet x-ray system to facilitate security screening of bags, parcels, & other objects of similar size.Moreover, I lead accountabilities of conducting property access control, building protection, & traffic control. Performing several routine tasks, including inspecting vehicles, assisting visitors, performing roving patrol rounds on vehicle/foot, operating a motor vehicle, enforcing regulations, and reporting breaches of security. Responding to emergency situations - pursuit, apprehension, and detention of individuals.

𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:𝘋𝘶𝘳𝘪𝘯𝘨 𝘮𝘺 𝘦𝘮𝘱𝘭𝘰𝘺𝘮𝘦𝘯𝘵 𝘢𝘵 𝘑𝘊𝘉 𝘕𝘰𝘳𝘵𝘩 𝘈𝘮𝘦𝘳𝘪𝘤𝘢, 𝘐 𝘩𝘢𝘷𝘦 𝘮𝘢𝘯𝘢𝘨𝘦𝘥 𝘲𝘶𝘢𝘭𝘪𝘵𝘺 𝘢𝘴𝘴𝘶𝘳𝘢𝘯𝘤𝘦 𝘱𝘳𝘰𝘤𝘦𝘴𝘴 𝘸𝘩𝘪𝘭𝘦 𝘦𝘯𝘴𝘶𝘳𝘪𝘯𝘨 𝘵𝘩𝘦 𝘤𝘰𝘮𝘱𝘭𝘪𝘢𝘯𝘤𝘦 𝘰𝘧 𝘦𝘢𝘤𝘩 𝘮𝘢𝘤𝘩𝘪𝘯𝘦 𝘸𝘪𝘵𝘩 𝘤𝘰𝘮𝘱𝘢𝘯𝘺 𝘴𝘵𝘢𝘯𝘥𝘢𝘳𝘥𝘴 𝘱𝘳𝘪𝘰𝘳 𝘵𝘰 𝘴𝘩𝘪𝘱𝘮𝘦𝘯𝘵. 𝘐 𝘸𝘢𝘴 𝘢𝘱𝘱𝘰𝘪𝘯𝘵𝘦𝘥 𝘵𝘰 𝘮𝘰𝘯𝘪𝘵𝘰𝘳 𝘰𝘳𝘥𝘦𝘳 𝘢𝘯𝘥 𝘥𝘦𝘭𝘪𝘷𝘦𝘳𝘺 𝘴𝘵𝘢𝘵𝘶𝘴 𝘵𝘰 𝘵𝘳𝘢𝘤𝘬 𝘵𝘪𝘮𝘦𝘭𝘺 𝘴𝘩𝘪𝘱𝘱𝘪𝘯𝘨 𝘱𝘦𝘳𝘧𝘰𝘳𝘮𝘢𝘯𝘤𝘦. 𝘐 𝘩𝘢𝘷𝘦 𝘰𝘱𝘦𝘳𝘢𝘵𝘦𝘥 𝘸𝘪𝘵𝘩 𝘨𝘳𝘦𝘢𝘵 𝘢𝘵𝘵𝘦𝘯𝘵𝘪𝘰𝘯 𝘵𝘰 𝘥𝘦𝘵𝘢𝘪𝘭 𝘢𝘯𝘥 𝘢 𝘴𝘵𝘳𝘦𝘯𝘨𝘵𝘩 𝘧𝘰𝘳 𝘢𝘥𝘢𝘱𝘵𝘪𝘯𝘨 𝘲𝘶𝘪𝘤𝘬𝘭𝘺 𝘶𝘯𝘥𝘦𝘳 𝘱𝘳𝘦𝘴𝘴𝘶𝘳𝘦.📣 𝐇𝐞𝐫𝐞 𝐚𝐫𝐞 𝐬𝐨𝐦𝐞 𝐨𝐟 𝐦𝐲 𝐨𝐭𝐡𝐞𝐫 𝐩𝐫𝐨𝐮𝐝𝐞𝐬𝐭 𝐜𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧𝐬:● Accomplished complete satisfaction of clients by delivering top-notch services and high-quality products.● Resolved any known material and supplier issues, this required extensive interactions with other departments.

𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:𝘐 𝘸𝘢𝘴 𝘢𝘱𝘱𝘰𝘪𝘯𝘵𝘦𝘥 𝘵𝘰 𝘱𝘦𝘳𝘧𝘰𝘳𝘮 𝘮𝘶𝘭𝘵𝘪-𝘱𝘳𝘰𝘥𝘶𝘤𝘵 𝘪𝘯𝘴𝘵𝘢𝘭𝘭𝘢𝘵𝘪𝘰𝘯𝘴, 𝘳𝘦𝘤𝘰𝘯𝘯𝘦𝘤𝘵𝘪𝘰𝘯𝘴, 𝘯𝘰𝘯-𝘱𝘢𝘺 𝘥𝘪𝘴𝘤𝘰𝘯𝘯𝘦𝘤𝘵𝘴, 𝘢𝘯𝘥 𝘢𝘥𝘥𝘪𝘵𝘪𝘰𝘯𝘢𝘭 𝘰𝘶𝘵𝘭𝘦𝘵𝘴 𝘧𝘰𝘳 𝘳𝘦𝘴𝘪𝘥𝘦𝘯𝘵𝘪𝘢𝘭 𝘢𝘯𝘥 𝘳𝘦𝘴𝘪𝘥𝘦𝘯𝘵𝘪𝘢𝘭-𝘭𝘪𝘬𝘦 𝘱𝘳𝘰𝘥𝘶𝘤𝘵𝘴. 𝘍𝘶𝘳𝘵𝘩𝘦𝘳𝘮𝘰𝘳𝘦, 𝘳𝘦𝘷𝘪𝘦𝘸𝘦𝘥 𝘳𝘦𝘲𝘶𝘦𝘴𝘵𝘦𝘥 𝘴𝘦𝘳𝘷𝘪𝘤𝘦𝘴 𝘸𝘪𝘵𝘩 𝘵𝘩𝘦 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘵𝘰 𝘦𝘯𝘴𝘶𝘳𝘦 𝘶𝘯𝘥𝘦𝘳𝘴𝘵𝘢𝘯𝘥𝘪𝘯𝘨 𝘢𝘯𝘥 𝘢𝘨𝘳𝘦𝘦𝘮𝘦𝘯𝘵 𝘸𝘩𝘪𝘭𝘦 𝘴𝘶𝘳𝘷𝘦𝘺𝘪𝘯𝘨 𝘵𝘩𝘦 𝘪𝘯𝘴𝘵𝘢𝘭𝘭𝘢𝘵𝘪𝘰𝘯 𝘳𝘰𝘶𝘵𝘦 𝘢𝘯𝘥 𝘳𝘦𝘷𝘪𝘦𝘸𝘪𝘯𝘨 𝘱𝘳𝘰𝘱𝘰𝘴𝘦𝘥 𝘳𝘰𝘶𝘵𝘦 𝘸𝘪𝘵𝘩 𝘵𝘩𝘦 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘵𝘰 𝘰𝘣𝘵𝘢𝘪𝘯 𝘢𝘨𝘳𝘦𝘦𝘮𝘦𝘯𝘵 𝘰𝘯 𝘵𝘩𝘦 𝘭𝘰𝘤𝘢𝘵𝘪𝘰𝘯 𝘰𝘧 𝘤𝘢𝘣𝘭𝘦 𝘰𝘶𝘵𝘭𝘦𝘵𝘴.📣 𝐇𝐞𝐫𝐞 𝐚𝐫𝐞 𝐬𝐨𝐦𝐞 𝐨𝐟 𝐦𝐲 𝐨𝐭𝐡𝐞𝐫 𝐩𝐫𝐨𝐮𝐝𝐞𝐬𝐭 𝐜𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧𝐬:● Resolved installation issues, thereby maximizing customer satisfaction and retention.● Cleaned, maintained, and stocked vehicles and equipment, while handling multi-product residential and commercial installations.