Michael Ramsauer Email & Phone Number

Oak Harbor, Wa, Us

As Lead Computer Technician with a TS/SCI eligible clearance I operate as Naval Aviation Logistics Command Information system (NALCOMIS) Systems/Database Administrator for Naval Air Station Whidbey Island (NASWI) by maintaining performance and operations of the NALCOMIS/RSUPPLY/ and OOMA servers.

As Lead Help desk Technician granted a Top Secret Security Clearance with access to Sensitive Compartmented Information based on a Single Scope Background Investigation expertly performs the duties as Lead Computer Technician of Fleet Numerical Meteorology and Numerology Center (FNMOC) Help Desk center for customers on both the FNMOC LAN (FSL) and the Navy Marine Corps Internet (NMCI). For the FSL/NMCI related problems this involves acting as primary responder to customer requests for IT, video teleconferencing (VTC), and conference presentation assistance.

Expertly operates as a Global Service Desk Systems Analyst for over 80,000 Schlumberger employees around the world. Logs all help desk calls or email requests into a Problem Reporting System and updates problem profiles. Analyzes and resolves problems with a 96% First Call Resolution. Supports Microsoft Office 2007, Windows XP, Windows 7, and Site Standard Desktops with remote administration Access

Worl Wide

Performs duties and responsibilities as Network Security Vulnerability Technician, Information Systems Security Manager, Information Systems Security Officer, Information Systems Administrator, Classified/Unclassified LAN Administrator, Classified/Unclassified Microsoft Exchange Administrator, NMCI CTR Customer Technical Representative, Defense Messaging System Administrator, Command Personnel Coordinator, Command Career Counselor.