Michael Rath Email & Phone Number

Indianapolis

• Regional Liaison providing IT, connectivity, and engagement solutions to 60+ sites in Indiana, Michigan, and Illinois.
• Coordinate Customer engagement through IT problem resolution and training towards full alignment and empowerment throughout the Medxcel Facilities Management Regions.
• Change Management focus on operations support and performance alignment post-implementation.

Indianapolis, Indiana Area

• Coordinate Customer engagement through IT problem resolution and training towards full alignment and empowerment throughout the Medxcel Facilities Management Regions.
• Change Management focus on operations support and performance alignment post-implementation.

Indianapolis, Indiana Area

• Part of a dynamic Training Department leading in-house and onsite training, developing e-learning, acting as Subject Matter Expert for the work order software we support, as well as Office 365.
• Acted as Change Management Resource/Champion during new implementations around the country.
• Facilitated operations software training at over 100 hospitals.

Frankfort, KY

• Led Technical Trainings as contracted on Statewide Kentucky Kynect upgrade.
• Evaluated training materials and suggested updates and improvements to enhance user comprehension.
• Delivered group training for case managers and other users according to training material from approved curriculum.
• Conducted training delivery meeting training standards, policy, and methodology.
• Delivers group training for case managers and other users according to training material fromapproved curriculum.
• Conducts training delivery meeting training standards, policy and methodology.

• Led Technical Trainings as contracted on Broadband Installation, Helpdesk, PC Troubleshooting, LAN/WAN basics, TCP/IP, IPTV, and I&R (Telephony Installation/Repair).
• 9 years’ experience teaching DSL Fundamentals, a 2-week DSL course teaching AT&T Field Technicians DSL signal, connectivity, computer setup, modem configuration, LAN/WAN basics, home networking, wireless WEP security.
• Led a team of trainers that opened a 350-position DSL Call Centers in Indianapolis and Detroit. Taught new hires of various skill DSL technology, helpdesk troubleshooting, and SAP CRM ticketing system. Instructed.
• Taught Data Core Boot camp class for a client using curriculum that included A+, MCSE, and basic CCNA skillset building

Various Locations

Coordinate and Lead Admin and End User trainings for Public Safety PSAP/E911 software installations for a major government contract client.- Client Relations before and after installation training.- Travel to site, assess technical situation, address issues.- Verified schedule and client expectations, adjusted to exceed expectations.- Update documentation.

United States

• Coach end users on day of installation of Cisco VoIP Phone systems.
• Delivered group, one-on-one and follow-up training for agents and employees according to training material from approved curriculum
• Conducted training delivery meeting training standards, policy and methodology.
• Coordinated and implemented instructional material
• Evaluates training materials and suggests updates and improvements to enhance user comprehension.
• Met with State Farm agents in the USA and Canada to facilitate implementation.

• Certified Professional Coach focusing on Professional, Financial, and Emotional Intelligence.
• Worked with non-profit organizations teaching community leadership skills and diversity.
• Completed short-term 1099 IT projects from other companies such as Gradepoint, KForce, Norrell, TekSystems, Intellys, and Pinnacle Partners.
• Experienced with rollouts of laptops, desktops, printers, servers, and Cisco Routers, and satellite modem installation. Completed a Windows 7 migration for nonprofit giveaway including configuration, imaging, upgrading.
• Perform at-home PC repair, upgrades, router configuration, and home networking.
• Broadband conversions to Frame–Relay T1 to DSL with Cisco 800 series routers for a major Car Leasing company.

Duties include administration for and training at nationwide sites for a major client in the automotive industry. Skills include training in Internet and PC/A+ skills, site networking, ISDN troubleshooting, client relations/administration for the site. Benchmark certified in Internet and PC Technologies. Gradepoint Certified in Technical Training.

Ba, Telecommunications / Spanish Literature Double Major

Activities and Societies: Exchange Student - Universidad Veracruzana 1986 Aide de Camp - 1987 Pan American Games

General Studies, Spanish Language And Literature