Michael Oglesby Email and Phone Number
Michael Oglesby work email
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Michael Oglesby personal email
I am a Results-oriented and adaptable IT operations professional with experience in customer service, technical support, PC maintenance, and system administration. I am a highly motivated and hard-working individual pursuing a professional career in the ITindustry. I am seeking a long-term position with an organization that promotes personaldevelopment and opportunities for personal growth.Certifications Held:CompTIA Security+CompTIA Network+
Global Payments Inc.
View- Website:
- globalpaymentsinc.com
- Employees:
- 24257
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Security Operations Center AnalystGlobal Payments Inc.Dallas, Tx, Us
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Information Security AnalystGlobal Payments Inc. Oct 2022 - PresentAtlanta, Georgia, Us• Handled user requests in regards to white-listing, black-listing, system errors, as well as potential phishing messages.• Conducted detail analysis of potential phishing emails through the use of OSINT capabilities, educate users as well as provide end user training.• Utilized Cisco Sourcefire/Firepower/FireSIGHT and Forcepoint Security Manager to white-list and black-list domains and URLs.• Worked with data loss prevention tools, Forcepoint security manager and Symantec Data Loss Prevention, to analyze alerts, audit users, prevent sensitive company data from leaving the internal network, and provide end user training.• Worked with enterprise level Anti-Malware tools, Cisco Secure Endpoint (Advance Malware Protection) and Symantec Endpoint Protection Manager to analyze and prevent downloads of malicious application/files, ensure endpoint health through scans, and audit users for actions followed by end user training.• Utilized Cisco Secure Endpoint (Advance Malware Protection) and Symantec Endpoint Protection Manager to white-list and black-list applications and folders.• Worked with Security information and event management tool, Splunk, to query and analyze security alerts, recognize patterns/correlations and identify security breaches• Created and maintained operational reports for Key Performance Indicators and weekly and monthly metrics.
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Network Operations Center Technician ICentersquaredc Apr 2022 - Oct 2022Coppell, Texas, Us• Monitors Cyxtera’s network services and devices in a fast-paced 24/7 environment and adheres to SLA and MTTR policies and standards• Prioritizes network issues by severity levels and escalates as necessary• Troubleshoot layer 1 and layer 3 connectivity issues (interface down, interface errors)• Manage inbound verbal and electronic interactions with customers reporting issues• Tracks/documents issues and requests via defined ticketing processes and procedures ─ updates all tickets daily 95% of the time -
Help Desk AnalystRobert Half May 2021 - Apr 2022Menlo Park, Ca, Us• Manage user accounts, security groups, and distribution groups within Active Directory.• Provide stellar customer service through excellent communication skills and a positive attitude.• Troubleshoot Microsoft Windows, Microsoft Office, and other technical issues for users.• Resolve software and hardware issues in a timely manner via ServiceNow. -
Service Desk InternKevtechit Inc Feb 2021 - May 2021- Assist users with password reset on active directory- Used Virtual machines to install server 2016 and windows 10 enterprise- Helping clients with outlook and email issues- Assisting users with video calls through Zoom- Responding to incident tickets through Spiceworks
Michael Oglesby Education Details
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Southern New Hampshire UniversityCybersecurity
Frequently Asked Questions about Michael Oglesby
What company does Michael Oglesby work for?
Michael Oglesby works for Global Payments Inc.
What is Michael Oglesby's role at the current company?
Michael Oglesby's current role is Security Operations Center Analyst.
What is Michael Oglesby's email address?
Michael Oglesby's email address is mi****@****iti.com
What schools did Michael Oglesby attend?
Michael Oglesby attended Southern New Hampshire University.
Who are Michael Oglesby's colleagues?
Michael Oglesby's colleagues are Greg Lyons, Antônio Pacheco, Girish Gullapudi, P Ravindra Nath, Ana Karen Monroy Hidalgo, Kristine Johnson, Junsheng Chen.
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