Michael Oglesby Email & Phone Number

Dallas, Tx, Us

Dallas, Tx, Us

Atlanta, Georgia, Us

• Handled user requests in regards to white-listing, black-listing, system errors, as well as potential phishing messages.• Conducted detail analysis of potential phishing emails through the use of OSINT capabilities, educate users as well as provide end user training.• Utilized Cisco Sourcefire/Firepower/FireSIGHT and Forcepoint Security Manager to white-list and black-list domains and URLs.• Worked with data loss prevention tools, Forcepoint security manager and Symantec Data Loss Prevention, to analyze alerts, audit users, prevent sensitive company data from leaving the internal network, and provide end user training.• Worked with enterprise level Anti-Malware tools, Cisco Secure Endpoint (Advance Malware Protection) and Symantec Endpoint Protection Manager to analyze and prevent downloads of malicious application/files, ensure endpoint health through scans, and audit users for actions followed by end user training.• Utilized Cisco Secure Endpoint (Advance Malware Protection) and Symantec Endpoint Protection Manager to white-list and black-list applications and folders.• Worked with Security information and event management tool, Splunk, to query and analyze security alerts, recognize patterns/correlations and identify security breaches• Created and maintained operational reports for Key Performance Indicators and weekly and monthly metrics.

Coppell, Texas, Us

• Monitors Cyxtera’s network services and devices in a fast-paced 24/7 environment and adheres to SLA and MTTR policies and standards• Prioritizes network issues by severity levels and escalates as necessary• Troubleshoot layer 1 and layer 3 connectivity issues (interface down, interface errors)• Manage inbound verbal and electronic interactions with customers reporting issues• Tracks/documents issues and requests via defined ticketing processes and procedures ─ updates all tickets daily 95% of the time

Menlo Park, Ca, Us

• Manage user accounts, security groups, and distribution groups within Active Directory.• Provide stellar customer service through excellent communication skills and a positive attitude.• Troubleshoot Microsoft Windows, Microsoft Office, and other technical issues for users.• Resolve software and hardware issues in a timely manner via ServiceNow.

- Assist users with password reset on active directory- Used Virtual machines to install server 2016 and windows 10 enterprise- Helping clients with outlook and email issues- Assisting users with video calls through Zoom- Responding to incident tickets through Spiceworks