Michael Raygoza Email & Phone Number

Los Angeles, Ca, Us

Chicago, Illinois, United States

Chicago, Illinois, United States

- Created strategies to build & foster community within new and existing markets across 48 studio locations, working with studio leadership teams both nationally and regionally, to support Barry's business objectives of acquisition, conversion, frequency and retention.- Worked cross functionally with the Digital, Strategy, Operations and Brand team to achieve success across local and national initiatives resulting in 22% YoY growth in paid attendance.- Directly responsible for the rollouts and success of National campaigns & brand partnerships, along with specific community marketing localized campaigns, pivoting and adjusting strategies when needed to support business needs.- Led the creation of training toolkits & platforms along with continued marketing education for studio managers to support studio growth and retention.

Chicago, Il, United States

· Led studio re-opening following a 10-month covid closure, hiring managers, front desk & facilities team members to foster community upholding Barry’s hospitality and operational standards. · Planned and executed local and regional community marketing initiatives alongside colleagues, leveraging data focused on underperforming class times & days to achieve paid attendance goals in tandem with national campaigns.· Managed studio P&L through business performance strategies with attendance, retail & fuel bar while limiting expenses.

Chicago, Illinois, United States

· Managed a portfolio of ~ 700k sq ft of commercial office spaces and subleases across multiple geographic locations and time zones, ensuring rents totaling $17M annually and expenses were collected and reconciled, all preventative maintenance and other daily operations were executed while creating standard practices for scalability. · Planned and coordinated the closure & decommission of three offices and one sublease working in tight timelines alongside real estate partners to negotiate landlord turnover and sublease terms, using creative solutions while staying under budget saving the company over 12 million dollars in rent expenses.

Greater Chicago Area

· Directly managed two company divisions responsible for $10.2 million in revenue, focusing on strategic priorities, operational enhancements, program budgets & forecasts, and vendor management. · Conducted continuous improvement practices to create and update standard operating procedures (“SOPs”) onto an online platform utilizing project management software to create project plans and timeframes for regional leadership teams to execute and more effectively manage performance. · Led projects working with engineering, product and data services teams to rollout enhancements for internal applications and operational reporting creation through discovery analysis, brief creation and road map prioritization based off analysis of value add and business organizational impact. · Restructured roles and responsibilities for six teams across multiple time zones, optimizing workload through Salesforce Omni-Channel and rightsizing compensation & titles based on skillsets through a bench testing platform.· Oversaw department integration into Nordstrom and retail store closures, navigating customer & employee communication & transitional plan changes due to global pandemic along with manufacture and vendor off-boarding.

Greater Los Angeles Area

· Strategized revenue generating initiatives and events ranging in size and type alongside sales leaders to promote brand awareness while scaling the sales team from 20-200 employees. · Managed office and retail store of 200 employees within a 25,000 square foot space; working alongside inside and outside sales teams, overseeing vendor & facilities management and space planning and design. · Successfully led multiple project and system integrations with Nordstrom maintaining a shrink of under 1%.·Managed retail store & on-site corporate offices operating budget, creating and implementing standards and strategies for growth while monitoring revenue, labor costs and expenses in partnership with Director of Sales.· Worked cross functionally with core leaders and corporate teams to develop new customer omni-channel inventory strategies, creating standard operation procedures (SOPs), training programs and continuous improvement audits

Brea, Ca

· Consistently recognized in top 5 for store sales and department seller resulting in a promotional transfer.· Provided exemplary customer service while educating customers to increase average transaction size and sales per hour.

Culver City, Ca

· Acted as the leader on duty for a $65 million in revenue store, managing over 250 employees, identifying & strategically providing innovative solutions to issues surrounding in-stocks, inventory management, presentation, pricing and safety. · Listened & resolved customer complaints, increasing satisfaction scores by 10%, through businesses-minded solutions.· Analyzed reports to identity sales opportunities to deliver tactical solutions resulting in 4% year-over-year sales increase.· Oversaw department talent management process of interviewing, hiring and performance coaching resulting in the successful promotion of four managers.

Pico Rivera, Ca

· Supported B2B accounts along with direct customer sales increasing branch market share and customer satisfaction. · Ranked among top salespeople in the area month over month, selling insurance and ancillary products to customers

Bachelor'S Degree, Business Administration, Minors: Spanish;Theatre & Communication Arts

High School Diploma