Michael Rayner Email & Phone Number

Perth, Australia

As a Customer Success Partner (CSP) I have overall responsibility for the daily management of assigned Cloud customer accounts, including account management strategies as well as engagement and adoption plans to ensure profitable growth within these customers. The focus of this position is twofold, to maximize the value that customers and SAP receive through adoption and use of the Network and to ensure that the customers deploy and use of all their entitled subscription software. As a CSP I serve as the primary point of contact for the customer and maintain customer satisfaction through issue mitigation and escalation management. I am also responsible for retention of the revenue associated with customers within their portfolio, effective positioning of the specific Line of Business value proposition in order to leverage adoption of our solutions and services necessary to support the customer.

Australia

As a Network Deployment Lead, I manage multiple Supplier Enablement projects that enable clients to interact with their suppliers through the Ariba Supplier Network. As an NDL, I also independently manage buyer and supplier interactions, ensure teams have appropriate resources and design enablement projects for success. My objective is to focus on driving projects which create maximum benefit for both buyers and suppliers.Duties: • Build relationships with external parties such as customers and suppliers at all levels• Ultimate responsibility for project content and strategy including: Enablement Road Map, On-Boarding Plan, Catalog creation and maintenance, and Contracts creation and maintenance, and data collection• Act as project manager for cross functional teams consisting of both internal and external stakeholders, including On-Boarding, Catalog, and Contracts• Accountable for structuring projects to meet customer goals and objectives• Holds ultimate responsibility for customer satisfaction on assigned projects• Prepare, deliver, analyse, and present project plans and convey expectations, risks, options on project plans & results etc.• Responsible for timeline and deployment

Perth, Australia

Duties:• Strategic Supplier onboarding and support• Follow up with Strategic Suppliers to encourage Network compliance.• Deliver remote or onsite summits for suppliers• Communicate the value proposition and benefits of the Ariba Network and guide sellers on best practices for using Ariba Network• Objection handling during the onboarding cycle• Effectively manage difficult communication with Supply side and Buy side customers

Perth, Australia

The customer facing role of a Supplier Manager simultaneously deals with multiple ongoing projects with global customers involving interpersonal communication with suppliers, building and maintaining relationships with suppliers across the globe and identifying the challenges faced by buyers and suppliers within supply chains, to provide cloud procurement solutions to address the challenges faced by these organizations. The aim is to provide custom cloud procurement solutions which streamline and optimize the way these organizations transact and do business with their trading partners.Duties include data collection (obtain supplier's information), presale account structure, enabling, tracking, educating suppliers about the structure of Ariba, initial processes of integration (cXML,EDI, CSV), progress tracking, supplier training sessions, supplier support, reporting, accelerating the establishment of RTT suppliers with buyer's relationship, managing internal communication with SML’s and Project Managers and managing escalation channels.

Woodmead, Johannesburg, South Africa

The customer facing role of a Supplier Manager simultaneously deals with multiple ongoing projects with global customers involving interpersonal communication with suppliers, building and maintaining relationships with suppliers across the globe and identifying the challenges faced by buyers and suppliers within supply chains, to provide cloud procurement solutions to address the challenges faced by these organizations. The aim is to provide custom cloud procurement solutions which streamline and optimize the way these organizations transact and do business with their trading partners.Duties include data collection (obtain supplier's information), presale account structure, enabling, tracking, educating suppliers about the structure of Ariba, initial processes of integration (cXML,EDI, CSV), progress tracking, supplier training sessions, supplier support, reporting, accelerating the establishment of RTT suppliers with buyer's relationship, managing internal communication with SML’s and Project Managers and managing escalation channels.

Douglasdale, Johannesburg South Africa

Sales representative for I.C.S specialising in Konica Minolta printing equipment.

Bryanston, Sandton

Showroom DemonstrationsSocial Media MarketingService, manage and develop client database.Website ManagementSales

Cresta, Johannesburg, South Africa

*Store management: Included daily activities such as cash up, maintenance, stock take and ensuring sales targets were met through high customer satisfaction through tailored supplement solutions for customers. *Sales: Ensuring an individuality approach where all customers were treated uniquely. The aim was to be able to provide tailored supplementation for top results in order to maintain high customer retention. *Brand activations: The role was to grow awareness of new products and expand the reach of supplements direct in to the market.*Online advertising: Online traffic growth through the use of social media platforms.*Product training: Product knowledge is essential as that knowledge is applied to the customers through the sales cycle. Training was provided to all individuals who were apart of the Supplements Direct team.

Diploma Certificate, Human Resources Management

ALISON Human Resources Diploma course covers diverse topics in HR, from the role of the human resources manager and how to recruit.

Diploma Certificate, Operations Management

The Diploma in Operations Management gives a thorough understanding and knowledge of operations management and its organizational.

Course, International Leadership And Organizational Behavior

*Leadership Acumen: International perspective on leadership, common traps & challenges, and opportunities of intercultural leadership..

B.A Organisational Psychology, Industrial And Organizational Psychology

Degee incomplete. Completed years one and two in 2013 (combined two years into one). Reason for incompletion: Wanted to pursue my passion.

Bachelor'S Degree, Marketing And Business Management

Completed B.Com degree with a double major in both Marketing and Business Management. Final Year Dissertation: 'Broad Based Black Economic.

High School

Activities and Societies: Student Representative Council 2005-2007 Swimming Team 2005-2009 Water Polo Team 2005-2008 Rugby Team 2005-2008.