Michael Rayner Email and Phone Number
Michael Rayner work email
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Michael Rayner personal email
Since joining SAP Ariba in 2015, I've become deeply committed to enhancing the procurement journey for our clients. In my current role as a Customer Success Partner, I utilise my extensive experience to help buyers and their trading partners unlock the full potential of their SAP Ariba solutions.As your trusted advisor, my primary goal is to facilitate the seamless integration and adoption of SAP Ariba's offerings within your operational ecosystem. I adopt a customer-first approach, focused on building lasting relationships, fostering effective communication, and delivering data-driven strategic insights.I've been honoured with various accolades during my time at SAP Ariba, including being a finalist in a global recognition programme and receiving the APJ Customer Success and Outcome Focus Award in 2022. These achievements reflect my dedication to professional development and delivering exceptional results.Educationally, I hold a Bachelor of Commerce degree with a double major in Marketing and Business Management. My educational background is further enriched by a variety of soft-skills training and MOOC courses.I'm a firm believer that the cornerstone of business success is rooted in meaningful connections and community involvement. If I can't assist you directly, my extensive network ensures that I can introduce you to someone who can.Let's collaborate to optimise your procurement strategy and achieve measurable outcomes.
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Customer Success PartnerSap Ariba Jun 2021 - PresentPerth, AustraliaAs a Customer Success Partner (CSP) I have overall responsibility for the daily management of assigned Cloud customer accounts, including account management strategies as well as engagement and adoption plans to ensure profitable growth within these customers. The focus of this position is twofold, to maximize the value that customers and SAP receive through adoption and use of the Network and to ensure that the customers deploy and use of all their entitled subscription software. As a CSP I serve as the primary point of contact for the customer and maintain customer satisfaction through issue mitigation and escalation management. I am also responsible for retention of the revenue associated with customers within their portfolio, effective positioning of the specific Line of Business value proposition in order to leverage adoption of our solutions and services necessary to support the customer. -
Network Deployment LeadSap Ariba Apr 2018 - May 2021AustraliaAs a Network Deployment Lead, I manage multiple Supplier Enablement projects that enable clients to interact with their suppliers through the Ariba Supplier Network. As an NDL, I also independently manage buyer and supplier interactions, ensure teams have appropriate resources and design enablement projects for success. My objective is to focus on driving projects which create maximum benefit for both buyers and suppliers.Duties: • Build relationships with external parties such as customers and suppliers at all levels• Ultimate responsibility for project content and strategy including: Enablement Road Map, On-Boarding Plan, Catalog creation and maintenance, and Contracts creation and maintenance, and data collection• Act as project manager for cross functional teams consisting of both internal and external stakeholders, including On-Boarding, Catalog, and Contracts• Accountable for structuring projects to meet customer goals and objectives• Holds ultimate responsibility for customer satisfaction on assigned projects• Prepare, deliver, analyse, and present project plans and convey expectations, risks, options on project plans & results etc.• Responsible for timeline and deployment
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Supplier CoordinatorSap Ariba Jun 2017 - Mar 2018Perth, AustraliaDuties:• Strategic Supplier onboarding and support• Follow up with Strategic Suppliers to encourage Network compliance.• Deliver remote or onsite summits for suppliers• Communicate the value proposition and benefits of the Ariba Network and guide sellers on best practices for using Ariba Network• Objection handling during the onboarding cycle• Effectively manage difficult communication with Supply side and Buy side customers
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Supplier ManagementSap Ariba Jan 2017 - Jun 2017Perth, AustraliaThe customer facing role of a Supplier Manager simultaneously deals with multiple ongoing projects with global customers involving interpersonal communication with suppliers, building and maintaining relationships with suppliers across the globe and identifying the challenges faced by buyers and suppliers within supply chains, to provide cloud procurement solutions to address the challenges faced by these organizations. The aim is to provide custom cloud procurement solutions which streamline and optimize the way these organizations transact and do business with their trading partners.Duties include data collection (obtain supplier's information), presale account structure, enabling, tracking, educating suppliers about the structure of Ariba, initial processes of integration (cXML,EDI, CSV), progress tracking, supplier training sessions, supplier support, reporting, accelerating the establishment of RTT suppliers with buyer's relationship, managing internal communication with SML’s and Project Managers and managing escalation channels.
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Supplier ManagerAriba Jun 2015 - Jan 2017Woodmead, Johannesburg, South AfricaThe customer facing role of a Supplier Manager simultaneously deals with multiple ongoing projects with global customers involving interpersonal communication with suppliers, building and maintaining relationships with suppliers across the globe and identifying the challenges faced by buyers and suppliers within supply chains, to provide cloud procurement solutions to address the challenges faced by these organizations. The aim is to provide custom cloud procurement solutions which streamline and optimize the way these organizations transact and do business with their trading partners.Duties include data collection (obtain supplier's information), presale account structure, enabling, tracking, educating suppliers about the structure of Ariba, initial processes of integration (cXML,EDI, CSV), progress tracking, supplier training sessions, supplier support, reporting, accelerating the establishment of RTT suppliers with buyer's relationship, managing internal communication with SML’s and Project Managers and managing escalation channels.
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Sales RepresentativeIntegrated Copier Solutions Mar 2015 - May 2015Douglasdale, Johannesburg South AfricaSales representative for I.C.S specialising in Konica Minolta printing equipment.
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OwnerExclusive Arts Jul 2014 - Jan 2015
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Marketing AssistantBang & Olufsen South Africa Jun 2014 - Aug 2014Bryanston, SandtonShowroom DemonstrationsSocial Media MarketingService, manage and develop client database.Website ManagementSales
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Sales PromoterSupplements Direct Mar 2013 - Jun 2014Cresta, Johannesburg, South Africa*Store management: Included daily activities such as cash up, maintenance, stock take and ensuring sales targets were met through high customer satisfaction through tailored supplement solutions for customers. *Sales: Ensuring an individuality approach where all customers were treated uniquely. The aim was to be able to provide tailored supplementation for top results in order to maintain high customer retention. *Brand activations: The role was to grow awareness of new products and expand the reach of supplements direct in to the market.*Online advertising: Online traffic growth through the use of social media platforms.*Product training: Product knowledge is essential as that knowledge is applied to the customers through the sales cycle. Training was provided to all individuals who were apart of the Supplements Direct team.
Michael Rayner Skills
Michael Rayner Education Details
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AlisonHuman Resources Management -
AlisonOperations Management
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International Leadership And Organizational Behavior -
University Of The WitwatersrandIndustrial And Organizational Psychology
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Damelin RandburgMarketing And Business Management
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Randpark High SchoolHigh School
Frequently Asked Questions about Michael Rayner
What company does Michael Rayner work for?
Michael Rayner works for Sap Ariba
What is Michael Rayner's role at the current company?
Michael Rayner's current role is Customer Success Partner at SAP Ariba.
What is Michael Rayner's email address?
Michael Rayner's email address is mi****@****sap.com
What schools did Michael Rayner attend?
Michael Rayner attended Alison, Alison, Sda Bocconi, University Of The Witwatersrand, Damelin Randburg, Randpark High School.
What are some of Michael Rayner's interests?
Michael Rayner has interest in Economic Empowerment, Civil Rights And Social Action, Politics, Environment, Disaster And Humanitarian Relief, Animal Welfare, Health.
What skills is Michael Rayner known for?
Michael Rayner has skills like Event Planning, Marketing, Social Media, Sales, Powerpoint, Marketing Strategy, Customer Service, Crm, Event Management, Contract Negotiation, Microsoft Office, Microsoft Excel.
Who are Michael Rayner's colleagues?
Michael Rayner's colleagues are Andrea Turella, Parameswara(Param) Tatini, Sai Prathyusha Peddi, Madiha Tariq, Brenda Gomez, Mia Li, Danielhe Ramos.
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