Michael Reason Email & Phone Number

United States

Chicago, Illinois, United States

Provide technical subject matter expertise by engaging with Client Implementation CDK-Dealertrack-Tekion (CIM) to understand business requirements, identify product and product setup requirements to achieve the agreed contractual aims. This includes verifying that the technical solution sold to the client is installable as sold and providing feedback to.

Stone Mountain Ga

• Manage Four Service Advisors and Sixteen Service technicians to exceed customer expectations, promoted brand loyalty to increase revenue per previous Year Performance.
• Advised customers of appropriate auto repairs and maintenance for their automobiles.
• Maintain CSI (Customer Service Index) scores of 95-100% per Manufacturer Standards.
• Maintains (Total Service Index) scores of 90% and above monthly
• Uphold and promote proper management and procedures in Manufacturers Factory Warranty and Extended Protection Plans and Policies
• Maintain 100% Manufacturer Full Product line Training and Operations Procedures.

Buford, GA

Duluth, Georgia

• Managed eight service technicians to exceed customer expectations, promoted brand loyalty to increase revenue.
• Advised customers of appropriate auto repairs and maintenance for their automobiles.
• Meet and exceeded service revenue goal of 35% monthly increase by consistently exceeding the goal by 50%.
• Maintained TSI (Total Service Index) scores of 90% and above on a monthly basis.

Atlanta, Georgia

• Set targets for weekly and monthly production hours. Challenged the team and analyzed the variance between goals and actual production to increase profit margin.
• Negotiated part discounts with major distributors such as Napa, Auto Zone, and Pep Boys.
• Counseled customers about needed service and repairs, generating customer loyalty.
• Worked with assigned technician to ensure prompt delivery of vehicle to exceed the customer's expectation.
• Scheduled and trained employees evaluated 5 technicians on sales generation, customer service and teamwork.

Duluth, Georgia

• Increased service revenue by 10% with personal billing in excess of $100,000 per month.
• Maintained positive employee relations by assisting team members to set and achieve sales objectives.
• Controlled repair and maintenance costs and maximize productivity for 10 service technicians.
• Ensured manufacturer warranty and policy procedure compliance.

Duluth, Georgia

• Coached eight service advisors to surpass their prior productivity levels in order to increase service revenue.
• Consulted with customers to determine appropriate auto repairs.Meet and exceed service revenue goal of 35% monthly increase by consistently exceeding the goal by 30%.
• Maintained TSI (Total Service Index) scores of 90% and above on a month.

Associate'S Degree, Architecture

Ged

Associate'S Degree, Architecture, 3.4