Shaik Sameer Email & Phone Number

Bengaluru, Karnataka, India

India

Bengaluru, Karnataka, India

• In this role, I handle inbound calls and address web 2 cases encompassing both technical and non-technical issues
• Creating tickets according to the issue type and directing them to the relevant team based on the specific requirements. This includes products such as ADC, Virtual Apps and Desktops, ShareFile, Endpoint Management.
• Identifying and addressing various customer inquiries such as login problems, MFA issues, billing queries, renewals, and account and contact limitations.
• Adjusting and operating across various shifts in APAC, EMEA, and AMS regions to meet business needs.
• I had the chance to facilitate refresher training sessions with colleagues, working alongside team leads.
• I supported new hires in comprehending the business process and dedicatedly assisted them in accelerating their learning curve.

Bengaluru, Karnataka, India

• This role requires me to plan, strategize and implement changes to overachieve targets
• Contributed for the success and growth of the team by overachieving the monthly and day to day targets
• Played a pivotal role in training and guiding team, imparting effective sales pitch techniques over the calls and providing guidance on efficient use of CRM tools for lead follow-ups
• Managed a team of 10+ Sales Consultants
• My responsibilities also requires me to assist onboarding and training of newly hired associates in the team with an aim to achieve and strive for the maximum revenue and growth.
• I endeavor to establish an environment that promotes open communication, trust, innovative thinking and effective teamwork.

India

• Intellipaat is a global online professional training provider, which offers the best curated and well updated courses based on industry requirements like Data Science, Artificial Intelligence, Big Data, Cloud Computing.
• keep abreast with intellipaat's latest offerings and updates
• Successfully initiated and conducted proactive calls to leads sourced from CRM
• Understanding the requirement of customer's and effectively guided them towards a successful career path.
• Monitoring individual performance at all times along with contributing for the growth and success of them team.
• Strategically Identified and leveraged references from the existing customer base to expand the sales pipeline and drive additional revenue streams

India

-Top 1% contributor from ISP 22 Program-Educated about #Internshala and their products across various institutes and helped college students in understanding about the courses and guided according to their interests.-Promptly participated in Discussion's and Seminar's to understand the business model and displayed my unique perspective on resolving the.