Michael Reibscheid Email & Phone Number

London, United Kingdom

Hemel Hempstead, United Kingdom

Work providing second line support for various applications, splitting time across a number of applications and projects, using ITIL best practice. Use Service Management tools to investigate and resolve incidents, raising problem records and RFCs where appropriate. The three accounts worked on are CJSE which is a system for securely transferring information in a timely manner between justice organisations, Interserve justice which is providing SharePoint support to a CRC, and nDelius which was providing support to bespoke application providing case management for probation organisations, using an Oracle database.•Keep CJSE system, based on an IBM broker, MQ, FTP, DB2 and WebSphere Application server running optimally•Managing queues running on IBM MQ•Production of shell scripts under Linux•Carry out regular checks to ensure system is running correctly•Use tools to proactively monitor application•Implement changes as assigned by change management•Complete requests for simple tasks such as user creation, and updates to system configuration•Produce and maintain process documentation•Use SharePoint and SVN for version control and document management•Investigate issues and resolve them to stakeholder satisfaction•Raise problem records to investigate issues that recur in the system•Investigate problem records to ascertain root cause•Raise RFCs when work is required that updates the system•Implement changes to update the system•Provide leading support for the Bichard7 application•Generate monthly uploads of reference data from multiple sources•Liaise with third party providers or other resolver groups for incident investigation and resolution•Production of ad hoc SQL statements to obtain specific information for client requirements•Provide support to end users for document management using SharePoint and OneDrive for Business•Sound knowledge of the application and associated processes•Transfer of third line issues to Subject Matter Experts of system.

Hemel Hempstead, United Kingdom

This role was working for the project delivering IT infrastructure and services to the probation service for the MoJ. The role sat under Service Transition, working alongside and with the Change, Release and Service Desk teams. It involved working in the Configuration Management team, keeping the CMDB up-to-date and accurate, whilst providing asset and configuration management information to enable other teams and parties to make informed decisions. It required numbering, recording, storing and distribution of Configuration issues. It used HP Service Desk to maintain CMDB and track incidents (service calls) assigned to the Configuration Management team.• Ensured that any changes against baselines were correctly implemented in the CMDB• Improved the quality of the information through the use of inventory tools• Provided reports against the CMDB (such as status accounting reports)• Assisted with CMDB reviews and audits and maintain the integrity and accuracy of the data• Assisted in the impact of RFC’s to comply with all relevant NPS Security Policies• Provided information on the status of CIs and keep CMDB up-to-date as a result of service calls• Provided information from the CMDB to meet bespoke requirements on an ad hoc basis• Updated and maintained Excel spreadsheets including VBA Macros• Wrote SQL queries on an Oracle database running through SQL Developer.

Leighton Buzzard And Milton Keynes

Provide support for inventory management system utilising ITIL 3 principles. Originally supplied direct to the client, it moved to being supplied through a third part. The support function was provided from a customer site. It interfaced with various other IT systems using a mixture of XML, flat files, Oracle AQ messaging and IBM MQ. The support function was provided from a customer site. It has been implemented using Oracle 10g Forms, Oracle 10g database and Oracle Application Server, principally making use of PL/SQL. Worked with the service desk, incident manager and problem manager to resolve incidents and discover root causes. As a member of the Application Support team was on the front-line of investigation and resolving problems that occur in the system.•Worked with change and release managers to identify solutions or fixes•Development of fixes and enhancements which included testing and implementation onto the Production system following QA processes•Production and execution of SQL using TOAD or SQL Developer•Investigation of the code for incident management•Ensured systems were communicating with each other correctly and maintaining/restoring operational capability•Implemented changes to enhance the functionality of the system•Development of the front-end user interface with Oracle Forms•Development of the back-end processing using PL/SQL stored procedures and triggers that interfaced with the front end•Conducted unit and integration tests•Produced and maintained documentation•Implemented improvements to the memory management of dynamic SQL•Investigated CDC solutions•Scheduled batch jobs using Oracle scheduler•Produced detailed Impact assessed for new requirements•Maintained the EUL of Oracle Business Intelligence•Liaised with customers and the original developers to clarify the scope and requirements•Increased business knowledge about end users use the system•Transferred legacy data to new servers, as part of major system upgrade.

Accounting And Finance

Bsc, Computer Science

Education record