Michael Reul Email & Phone Number

Pasadena, California, United States

Build trust and credibility quickly while working with potential and existing mortgage clients, handling a high velocity of inbound and outbound calls, assessing clients' needs, and presenting solutions aligned with policies, procedures, and lending guidelines. Present the value of working with the #2 lender in the U.S. with $495B in loans serviced and 2M+ satisfied customers, excelling in communicating value propositions and differentiating factors, and closing new business within the span of one phone call.➤ Drive new business by consulting with clients on the home-buying and refinancing process, assisting clients through the loan process from application to closing, and originating significant loans through telephonic sales presentations.➤ Meet and surpass loan production objectives through a focus on relationship building, listening to clients' needs, overcoming objections through in-depth education, and showing a sincere desire to support their financial goals.➤ Selected to support the new-hire onboarding and training process, assisting peers in learning a complex sales administration system, all loan solutions and lending guidelines, and origination policies and procedures.➤ Manage the sales enablement and administration process, reviewing borrower loan documents, proactively mitigating gaps with the potential to delay the closing process, and communicating status updates to optimize satisfaction.

Los Angeles Metropolitan Area

Tasked with driving new business by prospecting for smaller independent knitwear designers in major U.S. fashion markets—Los Angeles, San Francisco, Chicago, and New York—performing extensive research and due diligence to build a robust opportunity pipeline. Serving as a conduit to a specialized offshore production house offering competitive pricing and high quality on small production runs, negotiating contracts and terms to maximize value and margins. Communicate proactively with clients and production houses throughout the R&D, sampling, quality assurance, shipment, and delivery lifecycle.➤ Grew client base 4-fold, building a pipeline of 125+ opportunities, and presenting the largest contract signed in company history; perform exhaustive research to uncover opportunities, source influencers, and reach decision-makers.➤ Built relationships based on trust and authenticity, hunting for new opportunities, farming to cultivate strong relationships, and delivering pre-negotiated deals—costs, terms, and timelines—to the owner for final close.➤ Developed and implemented a CRM for lead tracking, client communications, and order management, leveraging background in sales, operations, and administration to formalize processes and systems for this growing business.

Beverly Hills, California, United States

Initially joined this award-winning factory-authorized dealer—specializing in Aston Martin, Bentley, Bugatti, Koenigsegg, Lamborghini, McLaren, Maserati, Alfa Romeo, Rolls-Royce Motor Cars, and Genesis brands—to facilitate lead generation within the Business Development Center before being asked to transition to the sales floor. Leveraged the ability to build authentic relationships to uncover new business opportunities, working tirelessly to find clients the best-fit vehicle for their needs/wants.➤ Increased revenue YOY 32% to $35M in 2018—generated a minimum of 10% annual growth—building book of business from the ground up, creating a solid pipeline, and managing what could often be a lengthy sales cycle.➤ Demonstrated unmatched creativity and follow-through as a means of generating new business, identifying potential clients by subscribing to local business journals, attending networking events, and hosting exclusive brand events.➤ Took the initiative to train newly onboarding consultants—instead of viewing them as competitors—understanding that the strength of each individual reflected on the results of the team, focusing on building culture and camaraderie.➤ Earned top client satisfaction scores throughout tenure, delivering service beyond even the highest expectations, receiving notable online reviews, and acting with the professionalism required to represent elite global brands.

Los Angeles Metropolitan Area

Recruited by the National Director of Sales to coordinate sales and marketing for a five-diamond resort—Las Ventanas Al Paraiso in Los Cabos, Mexico—supporting the efforts of 5 team members charged with promoting this highly exclusive, premium brand. Maintained complete and accurate client records, expense reports, and sales projections to fuel data-driven decision-making.➤ Improved operational efficiency and organizational effectiveness by streamlining and standardizing administrative processes, policies, and procedures, bringing mission-critical formality, structure, and best practices to the property.➤ Cultivated business-to-business (B2B) relationships, as the liaison to tour companies and corporate retreat planners, overseeing contracts with 50+ vendors, and ensuring group reservations were executed seamlessly.➤ Managed the administrative needs of the sales and marketing team, coordinating calendars, travel schedules, and sales calls, providing the support vital to their efforts to market and sell this exceptionally high-end resort experience.

Greater Los Angeles Area

Earned rapid promotion from front desk to company headquarters, directly supporting the Chief Marketing Officer and all sales and marketing initiatives for this portfolio of 220 boutique hotel properties. Served as a ‘go-to’ resource for member hotels, fulfilling requests for marketing collateral and sales reports, and facilitating integration onto website and booking platform.➤ Closed communication gaps between sales, marketing, and operations; became a liaison to each team, fostering collaboration and ensuring each of 220 hotels maintained their identity while benefiting from Luxe Hotels brand equity.➤ Held significant levels of accountability at a young age—joined the company following high school—by demonstrating unbridled enthusiasm, intrinsic motivation, infectious positivity, and a desire to achieve robust sales outcomes.➤ Optimized the customer experience (CX) by delivering concierge-level support, structuring guest itineraries and experiences in the Los Angeles area—while serving in ‘on-property’ role—and driving repeat and referral business.