Engaged to deliver multiple mainframe and e-commerce application development projects, across the SSE Portfolio, encompassing Domestic & Commercial, Energy and Telecoms. With all programmes and projects full governance was deployed across the lifecycle.Business Led Transformation Programme (Energy Services)Currently completing the delivery of a MS-Dynamics AX & CRM programme, including Click Mobile & Scheduling. This is a flagship project and a key programme to enable the business… Show more Engaged to deliver multiple mainframe and e-commerce application development projects, across the SSE Portfolio, encompassing Domestic & Commercial, Energy and Telecoms. With all programmes and projects full governance was deployed across the lifecycle.Business Led Transformation Programme (Energy Services)Currently completing the delivery of a MS-Dynamics AX & CRM programme, including Click Mobile & Scheduling. This is a flagship project and a key programme to enable the business to achieve its growth strategy.Domestic Energy (Retail)Successfully delivered a variety of projects within this business area, including multiple simultaneous projects at the core of the regulatory RMR programme. This was a flagship programme delivering both significant IT and business change to satisfy Ofgem license conditions. Managed business critical compliance and billing projects incorporating significant business change.Commercial EnergyCompleted the project delivery of the SSE brand into our commercial business. Re-engineered the solution delivery to ensure project objectives were met.TelecomsCompleted the project delivery of Talk Contract Management. This was a complex and significant development to the core billing system and required strong stakeholder engagement and coordination of the IT delivery teams.Established portfolio governance around the 2014 Telco portfolio. This included introduction of new fibre broadband and fixed line tariffs, regulatory changes and business improvement projects.Key achievements: • Successfully managed multiple simultaneous projects in excess of £1m. • Stream lead for critical RMR Programme delivering Ofgem defined regulatory change, within extremely tight timescales.• Delivered these projects utilizing employed and augmentation staff, on and off shore. • Introduced new project management tools, controls and processes.• Received national recognition for my work as safety representative. Show less

Engaged to deliver multiple projects in both the public and private sectors including; a citywide Fibre-optic Metropolitan Area Network (MAN), CCTV and Broadband solutions for hundreds of businesses across Coventry & Warwickshire and CRM and e-solutions; meeting and exceeding expectations on project delivery and budgetary savings.Key achievements: • Re-engineered failing project and delivered 20% contract savings on £2.5m+ infrastructure project• Process re-engineering, marketing… Show more Engaged to deliver multiple projects in both the public and private sectors including; a citywide Fibre-optic Metropolitan Area Network (MAN), CCTV and Broadband solutions for hundreds of businesses across Coventry & Warwickshire and CRM and e-solutions; meeting and exceeding expectations on project delivery and budgetary savings.Key achievements: • Re-engineered failing project and delivered 20% contract savings on £2.5m+ infrastructure project• Process re-engineering, marketing, consultancy and contract negotiation• Re-built strained relationships between delivery teams• Team building with a “can do” work ethic with a “right first time” attention to detail• Development and delivery of training programs Show less

Aligned & delivered the UK IT strategy in line with business strategy to ensure alignment with global direction. Leading the IT team with responsibility for all UK IT services including infrastructure, service delivery, supplier management, asset management, disaster recovery, IT support, programme delivery of all UK IT projects.Directly responsible for the successful implementation of the UK Transition and Transformation programmes; managing the regional outsourced contract including… Show more Aligned & delivered the UK IT strategy in line with business strategy to ensure alignment with global direction. Leading the IT team with responsibility for all UK IT services including infrastructure, service delivery, supplier management, asset management, disaster recovery, IT support, programme delivery of all UK IT projects.Directly responsible for the successful implementation of the UK Transition and Transformation programmes; managing the regional outsourced contract including low cost centre teams (including off-shore), replacement of the UK WAN, programme delivery of all UK IT projects.Project & Programme Management: Successfully completed multiple projects and programmes including:UK PC Refreshment 2007 to 2008• Replaced 1300 PCs at over 120 UK locations• Consolidated 1500 applications to less than 300• Significant 6 figure savings & completed within extremely tight timescales & within budgetImplementation of UK WAN 2006/7• Global outsourcing contract with CSC, Transformed the UK WAN.Outsourcing ISS IT to CSC 2005 to 2006• Interpreting & implementing a new Outsourcing Contract agreed in Denmark, • Contract negotiations• Transferring IT staff to CSC• Discovery, Transition, Transformation & BAU activities.European Saleslogix CRM Implementation 2005/6• CRM implemented in Austria & UK within budget & timescalesExchange Migration & Active Directory 2005/6• Managed the UK elements of the Global Programme and responsible for the successful UK project delivery.Multiple Mergers and acquisitions 2001 to 2008• Audited and evaluated the IT of acquired companies• Defined the integration, closed and merged offices and IT InfrastructureMove of Payroll Centre 2001/2002• Leading the transfer of the UK Payroll Centre to new offices, no impact to the payroll of 40,000 staffImplementation of UK WAN 2000/1• Replaced UK WAN making significant financial savings• Replaced remote access for 300 users with no down time Show less

Taking ownership of the ISS UK Limited account in 1999, developing strong relationships with key personnel and re-engineering the service delivery model and funding structure to enable the agreement of a new three year contract in April 2000 (Circa £7.5m); Managing the flagship account of Price-Waterhouse (Circa £10m); New Sales (Circa £5m)

Accomplished sales professional managing a portfolio of public and private sector blue chip clients including: the Rover Group, BMW and Cheshire County Council and delivering annual sales of around £20million. Additional specialisms included delivering large bespoke videoconferencing solutions giving significant cost savings to the clients.

Responsible for all marketing and sales activities; Leading the sales team and advising the MD; changed the strategic direction of the company from retail to business and delivered a 4 fold increase in sales revenues. Successfully defined, selected and implemented the CRM sales system.