Michael Richards Email & Phone Number

Milton Keynes, England, United Kingdom

Job Summary:- Manage ongoing project documentation, and updating all internal systems and checklists.- Acting as the primary customer contact for managing day-to-day project activities.Coordinating staffing of project resources.Responsibilities:- Manage solution deployment, including coordination with vendors and stakeholders.- Develop and execute project work plans, and revise them when necessary. - Quickly identify scope changes, gain approval on change orders, and escalate issues to assure resolution before project timeline and within budget.- Review quotes/estimates to ensure compliance with installation charges, deployment fees, licenses required, and other details.- Act as the primary customer contact and manage day-to-day project activities.- Develop meeting agendas, coordinate resources, document outcomes, and drive actions to completion.- Manage ongoing project documentation.- Manage and update internal systems and checklists.- Coordinate project staffing and escalate to internal team managers when necessary.- Utilize existing processes and contribute to process improvement.

Milton Keynes

As Project Manager I executed/delivered projects according to strict time deadlines imposed by various clients. Time management plays a key component to ensure a smooth Project delivery for each client's needs. Statement of works (SoW)/Purchase Orders ensure costings are captured and met within budget. I acquired resources and coordinated with third-party contractors or consultants in order to deliver projects according to their plan, vision and budgets. I oversaw quality control throughout its life cycle.My role as Project Manager was to manage projects, including new installations and refurbishments for clients including all repairs and data quality issues along with the audit schedule for the equipment types. On larger projects I might be occasionally supported by another Project Manager. My essential responsibilities/deliverables made me responsible for:• Managing the client’s service delivery for all projects including installations, repairs and audits, including meeting with the client to deliver service reviews on these aspects.• Managing the project from inception (opportunities) through to delivery, including client reports, following company project management methodology. To include the post-installation to client reporting phase with particular reference to data anomalies. • I worked closely with client management to understand the business requirement for each project, developing effective working relationships and ongoing management processes for the project. • I reviewed client project plans, applying surveys prior kit installation to ensure first time completed job success.• I effectively communicated project expectations in kick-off meetings to key impacted team members and stakeholders for clear direction of roles and responsibility in a timely and clear fashion.

1. Property Consultant - Kira Properties Ltd - London (Active)Strong origination/relationship management experience of residential development finance transactions for Kira Properties Ltd, consulting and engaging with client issues. Meet and greet clients in the office or answer phone calls promptly and professionally.Strong hands on deal execution experience and portfolio management, comfortable working independently in a small team without much assistance.Excellent credit analysis, underwriting skills and credit control for any aged invoice debts.Experienced with some contacts in the broker and intermediary community linked to development finance and compliance.1b. Event Management Project Coordinator - SKN Association, Luton - (Volunteer)Facilitate and manage project events.2. Event Management Project - SKN & Friends Association, Luton (Agile) - Voluntary WorkOrganised and managed events for example, the Luton Carnival, St Kitts and Nevis Independence Day celebrations. Play a leading role coordinating workshops to ensure all project plans and tasks are delegated and completed on time for events such as the recent tribute night project. 3. Lead Generation & Retention Team Project – GDPR: Mercedes Benz Financial Services (Bank) (Waterfall)I assimilated the smooth transition of GDPR data protection recitals and its implications within the business framework throughout Mercedes Benz Bank. I acquired an understanding of GDPR data protection recitals and its business implications. 4. New Business Venture contract Project - Orbis Medics, Luton (Healthcare) (Six-Sigma)Contributed to a new start up business, worked alongside the Managing Director to strategise, recruit new client opportunities. Sourced and successfully introduced talented candidates to existing prospective clients. Ensured key performance indicators and financial targets were both hit to win and build the new business client portfolio. I achieved over £3,100 in my 1st month sales.

St. Albans

Driven member of the Performance Management Team, I chaired Change Management Team Meetings and implemented processes. I tracked approvals or rejected Change Requests fortnightly prior to presenting to senior management. Primarily, I undertook project assignments, processed enhancements and led workshop meetings to interact with stakeholders.Key Responsibilities• Identified improvement opportunities and managed the delivery of IT technology enhancement changes to processes and procedures arising from change requests submitted through the Change Management Group input, using SAP/ERP software to improve data processing/legislation within time deadlines – Pinnacle, Siebel and SQL testing.• Reviewed, analysed and evaluated business processes and practices to propose and implement improvements.• Presented solid business case proposals to senior management to get initiatives signed off and delivered.• Updated associated Process Flows, Procedures and Service Level Agreements impacted by change via root cause.• Dealt with Compliance issues/audits to ensure Ford met its regulatory controls requirements which covered: Financial Conduct Authority, Treating Customers Fairly & Data Protection Act, Anti-Money laundering principles mapping Document discussions. Adherence to Political Exposed Person & Sanctions, Operational Risk, RAID log updating plus pending pre-EU GDPR rule updates, including ORP, BACSA, GIS and Annual File Reviews.

St Albans, United Kingdom

People managed my Customer Service Phone Team operatives (x12), ensuring all agents met departmental targets at all times, whilst adhering to company standards and protocol. Where necessary dealt with any customer disputes that had been escalated, ensuring that each complaint was resolved professionally and prompted by applying Treating the Customer Fairly (TCF), Know Your Customer (KYC) and Voice of the Customer (VOC) Principles. Key Responsibilities:• Developed, supported and motivated team members to achieve individual & team targets.• Worked effectively to lead my team, facilitating a positive approach to tasks by adopting a 'can do' attitude.• Coached and developed team members, highlighting team member training and identifying needs.• Conducted regular one to one meetings, goals setting & reviews, coaching sessions and appraisal meetings.• Created development plans for low performers to ensure that improvements are encouraged.• Facilitated monthly team meetings, engaging with team sharing key points of interest welcoming feedback.Key Achievements• My team were the first ever to achieve and exceed 80% department Grade of Service phone objective, every month for a year.• Responsible for the 10% increase in call quality customer interaction, surpassing department 80% objective.

St Albans, United Kingdom

Line managed a team of 10 Banking Administrators. I organised and motivated the team to ensure that they achieved all personal and departmental targets. Ensured all payments were processed accurately and end of day reports balanced. Key Responsibilities• Mentored, guided and developed Phone Agents to successful career job promotions.• Leading role initiating steps to identify all stakeholders, I reviewed 152 Post template letters, checked the content and identified enhancements sharing findings/changes with management. • Designed and introduced a new Process Flow and Procedure Gap analysis review for incoming customer services post. • System Project Assignments – Heavily involved in System enhancements as a Subject Matter Expert (SME) for Data-Ease, Siebel, Pinnacle, Streamline; Structural Query Language (SQL) launches.• Processing test scripts ensuring all commands worked effectively prior to launch. I highlighted errors, liaised with in-house and external providers and recommended solutions.Key Achievements• Contributed to customer retention and brand loyalty principles, supported and supervised the in-house launches of BACS, CHAPS and SWIFT initiatives.

Ba (Hons) Business Studies, Business Administration And Enterprise

Studied Business Administration & Enterprise at HND and Degree level.

Hnd Higher National Diploma, Business Administration And Management, General