Michael Richardson Email & Phone Number

Tulsa, Oklahoma, United States

Set the direction, training regimen and operate the IT support department within budget consisting of more than 10 team members supporting over 700 companies throughout the world with one of the fastest growing and innovative companies in the industry while keeping the retention rate and customer satisfaction rate above 95% for over 12 years.Work with the sales team in a pre-sales capacity to identify system requirements, perform the installation of highly complex integrated software and co-ordinate with the consulting/development teams to integrate workflow and custom solutions.Develop and execute database backup plans, perform database reconstruction processes and work with the development team when required to perform specialized tasks.Create and conduct webinars for the customer base concerning the maintenance and support of document management systems on varying topics such as software upgrade procedures and proper backup methodologies.

Austin, Texas Area

Act as the pre-sales solutions architect for the sales department including document management product demonstrations, workflow/process mapping, client relationship building, and providing technical leadership for the sales team.Develop, deploy and maintain document management solutions for clients across the United States.Oversee the Information Technology teams for the Austin and Houston offices in addition to managing the budget of the Information Technology departments for the Austin and Houston locations.Project management over large document management software installations using Microsoft Project to detail timelines, as well as coordinating installations and configurations with team members from both BancTec internal employees, third party vendors, and client side team members.Evaluate current client workflow procedures and propose electronic workflow mechanisms to assist clients with the integration of corporate compliance measures within the electronic medium.

K-16 Airbase, South Korea

Set up and operate bulk petroleum supply points.Instruct and supervise subordinates in work techniques and procedures.Supervise aircraft refueling and de-fueling operations.Operate fuel delivery systems and vehicles.Select and submit samples of petroleum, oils, and lubricants to the laboratory for testing.Support combat units in the field.Served as the unit Information Management Officer.

Alpharetta, Ga

Responsible for pre-sales, demonstrations, project management, installation/configuration/support of electronic document management systems software, associated hardware, and network infrastructure to support the system.Accountable for creating workflow, project time lines, correspondence with the customer, supporting the sales force for all of Siemens Energy and Automation throughout the United States, and managing the relationships/contract negotiations with our software/hardware vendors as the business segment owner of electronic document management.Other responsibilities included building and maintaining desktop and server hardware for use in the document management system.

Jackson, Mississippi Area

Responsible for installing/integrating/maintaining networked high speed imaging systems, associated database systems, and high capacity storage devices into customer sites.Installed/maintained/configured Digitechs PaperFlow, PaperVision, DataFlow, PaperVision.net, OCRFlow, SQL Server, ODBC and OLE/DB client interfaces, FoxPro databases, Paradox databases.Built, repaired, and maintained computer hardware associated with the document management system.Installed/maintained/configured high capacity SCSI storage devices such as RAID arrays, CD, DVD, and optical disk jukeboxes as well as the operating systems.