Michael Ridgeway Email & Phone Number

Columbus, Ohio Metropolitan Area

5165 Emerald Parkway, Dublin OH

• Responsible for supervision of 10 direct reports to ensure timely and accurate payment of a variety of incoming invoice types in a high-volume setting (~65K invoices per quarter processed)
• Created and implemented new departmental KPI’s to facilitate improved efficiency, resulting in lower departmental processing costs per invoice
• Led training standardization efforts by creating and maintaining documentation outlining processes and procedures for paying both foreign and domestic vendors
• Communicated with counterparts around the world, as needed, in order to understand the nature of identified discrepancies and resolve / process payments accordingly
• Collaborated with internal IT resources to identify opportunities for improvement, resulting in increased process automation and improved efficiency throughout various procedures
• Completed monthly reconciliations of third-party payment statements and bank balances, as well as complex intercompany reconciliations containing foreign currency exchange agreements

Dublin, OH

• Accurately and efficiently reconciled receivables & payables on a timely basis to certify that international agent accounts remained in good standing
• Facilitated communication between internal departments & external vendors in order to obtain required documentation & authorization for payment
• Adapted to new accounting policies & procedures by proactively reviewing processes and subsequently implementing more efficient methods to create and review customer aging reports
• Gained valuable conflict resolution experience by coordinating resolution of daily disputes between Operations & Suppliers, preventing possible payment delays
• Directly impacted the lowering of net receivables / payables from more than $1M to only $100K, exceeding goals set by management

• Provided high-quality, customer-focused support to vendors by proactively researching transactions
• Initiated process improvements that resulted in increased accuracy & timeliness of airline payments & reports
• Managed the processing of urgent payment requests from start-to-finish by coordinating the information flow between internal to external sources, preventing freight from being held & additional costs incurred

• Demonstrated excellent interpersonal skills & reliability to meet constantly changing customer requirements
• Gained valuable insight into the logistics industry by developing & coordinating routing plans with management in order to most efficiently service customers

• Performed monthly account reconciliations and related analysis; collaborated with Treasurer to calculate & provide data necessary for publishing the district’s 5-year forecast model