Michael Risola Email & Phone Number

Maryland, United States

• Provide strategic leadership and solution based support to expand and maintain business relationships with existing large and complex accounts.• Demonstrate individual ownership and accountability in development of client and broker relationships.• Communicate effectively, consistently and frequently with assigned client base. Continuously working to improve customer loyalty Ongoing liaison/consultant through meetings, plan reviews, care calling, etc. in accordance with Client Service guidelines to ensure client loyalty, retention and satisfaction.• Ability to effectively manage high profile and complex clients in a book of business encompassing $40,000,000 in annual revenue.• Meet all assigned revenue, client retention and profitability goals.• Notify Team leader of potential growth opportunities as well as escalated client concerns, continued negative feedback or red flags within assigned book of business.• Present renewals and recommendations and coordinate implementations for renewals, benefit changes and unit adds with Implementation and Contracting teams.• Coordinate implementations for new sales with Sales Team as overall project manager through completion of implementation.• Determine growth opportunities and benefit design, coordinate proposal and finalize sale, as well as, group communication needs (summary plan descriptions, provider lists, etc.) and benefit fair needs and expectations.• Review and assure that client receives all requested reports, satisfaction results and performance guarantees within the timeframe requested.• Inform senior management of market trends that affect the management of assigned book of business.

Cincinnati, Ohio

• Monitor customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.• Consult with existing customers, management and field sales team expert opinions, analysis, and recommendations to drive growth.• Create and lead detailed presentations for C-Suite customer leaders to communicate product features and market data.• Identify profitable product adds, manage rollout of new business lines, and on-board new customers.• Responsible for negotiating, growing, and securing retention of current annual managed portfolio of $40MM.• Collaborate with internal teams and leadership to evaluate costs against expected market price points and set structures to achieve profit and growth targets.

Mason, Ohio

• Responsible for maintaining retention and growth for small and mid-size employers in my current book of business. • Ensure client satisfaction, by prompt and direct resolution with issues or problems.• Work directly with Brokers and Clients in various states to build and develop strong relationships to ensure they have the best plan design and rates.• Present yearly Annual Business Reviews and attend broker/client finalist meetings with new client sales.• Work closely with underwriting and finance to stay within the target loss/ratio for each client.• Required to up-sell current clients on options that would best fit their portfolio.

Mason, Ohio

• Maintained and insured proper client system mapping. • Resolved any new or outstanding payment system errors.• Setup new client information including new plan design with custom PDF files.• Worked directly with sales team to reduce errors in benefit design and possible financial mistakes.• Analyzed critical system data in detailed daily reports to improve system functions finding errors and making corrections, resulting in millions in annual company savings. • Run detailed daily reports to find any system networking/payment issues.

• Expert enrollment advisor traveling around the US attending events as an EyeMed representative to help customers face to face with questions/concerns.• Worked with the Captains/Open Enrollment Event coordination team for 3 years during their high volume times, to ensure top customer service. • Reduced loss ratios through fair and prompt processing of claims.• Follow-up/resolve any outstanding issues or complaints prohibiting clients from receiving payment.