Michael Risper Email & Phone Number

CompTIA Network + Certified. Seeking to advance in career and develop my talent in the field of Network Installation, Administration or Security. An eager learner, I pride myself on my ability to successfully take on new challenges and develop ever-expanding areas of expertise. In fact, in addition to my Network + Certification, I am currently continuing my knowledge in computer network training by studying for the Cisco Certified Network Associates Track. CORE STRENGTHS… Strong client-needs fulfillment and on-time deliverables… Proven leader and able to thrive in both team- oriented and self-directed environments… Problem solving identification and analysis… Organized, articulate, and analytical, with good interpersonal and communication skills… Solid judgment and decision making ability in critical situationsAmong my strengths, I am disciplined and hardworking with a demonstrated ability to balance the competing demands of multiple projects. Passionate about providing service excellence, I have established a long-standing reputation as an effective and valuable employee.

Listed skills include Technical Support, Network Administration, Network Security, Management, and 4 others.

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  Help Desk Specialist

  Legalmatch

  Dec 2015 - Present - Las Vegas, Nevada Area

  Responds to all user technical assistance requests received via phone, email or direct contact. Provide troubleshooting and resolution of hardware and basic software issues.• Documents TrackIT helpdesk requests and provides end-user software troubleshooting Assist in managing network infrastructure, TCP/IP, DNS, DHCP,VPN, and Exchange • Install various software including Windows, Java, Adobe, and more• Imaging and deploying new PC’s and ShoreTel phone system• Troubleshooting LAN and WAN connectivity issues• Assigning permissions through Active Directory• Routing CAT 5 cable in a new and existing commercial environment• Applies diagnostics techniques to identify problems and recommend solutions• Ensures timely completion and follow-up of all support calls• Generates periodic status / trouble reports for Management Team

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  St Thomas Christian College

  Associate'S Degree