I have completed CeMAP Level 3 - May 2022. I completed sign off as a Regulated Mortgage Consultant in August 2022.I currently deal with all direct mortgage applications including calls, recommendations, legal requirements, paperwork, credit applications and customer paperwork completion.Opening of current accounts, savings accounts, and current accounting switch service.Credit appointments including credit card accounts, overdrafts and personal loans.I am… Show more I have completed CeMAP Level 3 - May 2022. I completed sign off as a Regulated Mortgage Consultant in August 2022.I currently deal with all direct mortgage applications including calls, recommendations, legal requirements, paperwork, credit applications and customer paperwork completion.Opening of current accounts, savings accounts, and current accounting switch service.Credit appointments including credit card accounts, overdrafts and personal loans.I am able to confidently review and discuss customers’ financial positions and help and support with potential solutions to their issues.Speaking directly with customers and delivering on being the best bank for our customers and colleagues. Show less

I joined SERE as a sales executive in their Lisburn branch. There are daily/weekly/monthly targets to achieve bonus including volume sales as well as add-ons and optional extras. Customer interactions can either be face-to-face, on the phone, or via an online chat forum. It is important to treat the customer fairly and handle all interactions in the correct manner. ‘People buy from people’ is one of the strap lines that are used and it is true. If you treat customer fairly, listen to… Show more I joined SERE as a sales executive in their Lisburn branch. There are daily/weekly/monthly targets to achieve bonus including volume sales as well as add-ons and optional extras. Customer interactions can either be face-to-face, on the phone, or via an online chat forum. It is important to treat the customer fairly and handle all interactions in the correct manner. ‘People buy from people’ is one of the strap lines that are used and it is true. If you treat customer fairly, listen to what they are saying, and try and match their needs to what you have to offer, then everyone is happy. Show less

I was a Deputy Store Manager for Lidl based in their Banbridge Store. This is one of the new concept stores and one of the largest stores in Northern Ireland. Lidl is a fast paced environment, with no two days the same. I was responsible for 14 advisors based in the store. My responsibilities include:Stock ordering process and shopfloor layout updatesImplementation of Non-food layouts and theme eventsQuality/Freshness Checks and controlsCash ManagementPeople Management… Show more I was a Deputy Store Manager for Lidl based in their Banbridge Store. This is one of the new concept stores and one of the largest stores in Northern Ireland. Lidl is a fast paced environment, with no two days the same. I was responsible for 14 advisors based in the store. My responsibilities include:Stock ordering process and shopfloor layout updatesImplementation of Non-food layouts and theme eventsQuality/Freshness Checks and controlsCash ManagementPeople Management including holiday and shift planningCoaching/training new staff members to improve knowledge and customer experienceKPI management including store budgets, COS, and advisor retention Show less