Michael Rivera Email & Phone Number

United States

•Led a successful migration from legacy systems to modern platforms with minimal disruption, streamlining operations across departments.•Evaluated emerging technologies to identify potential opportunities for business expansion or process improvement.•Implemented security protocols and conducted regular audits, resulting in a 25% decrease in security breaches and vulnerabilities.•Collaborated closely with cross-functional teams to address technology-related challenges impacting other departments within the organization effectively.•Improved customer satisfaction by providing timely and accurate IT support services.

Trenton, Nj

Dedicated and skilled Cable Technician with a passion for delivering top-notch connectivity solutions at Xfinity. I thrive in dynamic and fast-paced environments, where I utilize my technical acumen and problem-solving abilities to ensure seamless installations, repairs, and maintenance of cable systems. Committed to providing exceptional customer service, I take pride in resolving issues promptly, exceeding client expectations, and contributing to the overall success of the team.• Demonstrated expertise in troubleshooting and resolving complex technical issues related to Xfinity products, including X1 video, Internet, Digital Voice, and IoT network devices. • Cultivated strong customer relationships, resulting in a 100% satisfaction Net Promoter Score, and ensuring continued business success.• Collaborated with cross-functional teams to develop and implement operational excellence standards, resulting in a 15% increase in efficiency and productivity.• Managed and completed multiple projects, including system upgrades, installations, and network expansions, within designated timelines, ensuring seamless service delivery for Xfinity customers.

Jb Mdl, Nj

Highly skilled and dedicated Army Signal Support Systems Specialist (25U) with a strong commitment to providing reliable and secure communication solutions for mission-critical operations. As a vital member of a military team, I excel in deploying, operating, and maintaining advanced communication equipment and systems. With a proven track record of effectively troubleshooting and resolving complex technical issues, I am adept at adapting to challenging environments and contributing to the success of military operations and missions. My unwavering dedication to excellence and strong teamwork ethic make me an asset in enhancing operational efficiency and ensuring seamless connectivity for military personnel.• Managed and maintained communication systems at home station, ensuring uninterrupted connectivity for over 500 personnel in a high-stress environment.• Resolved technical issues with a 95% success rate, minimizing downtime and optimizing communication reliability for ground and air operations.• Trained and supervised a team of 10 soldiers in operating and maintaining communication equipment, enhancing unit readiness and efficiency.• Implemented an inventory management system, reducing equipment loss by 15% and saving $30,000 in replacement costs. • Coordinated and executed the setup of communication networks for field operations and training exercises, facilitating seamless connectivity, and supporting mission objectives.

United States

Results-driven and customer-focused Technology Sales and Services Supervisor with a proven track record of success in leading high-performing teams and achieving revenue goals at Staples. Leveraging a deep understanding of technology products and services, I excel in providing expert guidance to customers, helping them find tailored solutions to meet their needs. With a passion for delivering exceptional service, I foster a positive and collaborative work environment, motivating team members to surpass targets and deliver a seamless shopping experience. My strong organizational and problem-solving skills ensure smooth departmental operations, driving increased profitability and customer satisfaction.• Supervised a team of Easy-Tech associates, achieving a 20% increase in customer satisfaction scores through effective management and coaching.• Implemented operational improvements in the Easy-Tech department, resulting in a 15% reduction in customer wait times and a 10% increase in service efficiency.• Developed and delivered comprehensive training programs for Easy-Tech associates, resulting in a 25% improvement in technical skills and product knowledge.• Led the successful launch of new service offerings, such as computer optimization and virus removals, resulting in a 25% increase in revenue for Tech services.• Led projects utilizing the Principle of Reciprocity and Scarcity, resulting in a 25% increase in product visibility and a 15% boost in sales conversion rates.

Camp Bondsteel, Kosovo

Highly skilled and dedicated Army Signal Support Systems Specialist (25U) with a strong commitment to providing reliable and secure communication solutions for mission-critical operations. As a vital member of a military team, I excel in deploying, operating, and maintaining advanced communication equipment and systems. With a proven track record of effectively troubleshooting and resolving complex technical issues, I am adept at adapting to challenging environments and contributing to the success of military operations and missions. My unwavering dedication to excellence and strong teamwork ethic make me an asset in enhancing operational efficiency and ensuring seamless connectivity for military personnel.• Deployed with NATO forces to Kosovo (Balkans), providing critical signal support for joint multinational operations, resulting in a 20% improvement in communication reliability.• Coordinated with international counterparts from NATO nations, fostering strong relationships and facilitating seamless interoperability, resulting in a 15% improvement in joint mission coordination.• Led projects to upgrade and maintain communication infrastructure for Tactical Operations Center (TOC), reducing downtime by 30% and increasing signal coverage by 25%.• Conducted regular equipment inspections and preventive maintenance, ensuring 100% functionality and reliability of communication systems in challenging overseas environments.• Implemented robust communication security measures, including encryption protocols and secure transmission, resulting in a 40% decrease in potential security breaches and unauthorized access to sensitive data.